Nortel Networks NN43119-100 manual IP Softphone 2050 Directories, Local Directory

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IP Softphone 2050 Directories

IP Softphone 2050 Directories

The IP Softphone 2050 uses two directories for maintaining and accessing contacts: the Local Directory, stored on your local hard drive, and the CS 1000 Directory, stored on your server.

“Local Directory” on page 28

“CS 1000 Directory” on page 30

Local Directory

Use the IP Softphone 2050 Local Directory to store and manage multiple phone directories on your computer. You can use the Shortcut Bar to organize your contacts into groups.

You can use the Local Directory to:

Link to external directories such as Outlook, Act, and LDAP, and Windows Address Book (WAB).

Dial from external directories.

Save contacts locally to your computer.

Filter long directories so they are easier to use.

Note: Do not confuse the IP Softphone 2050 Local Directory with the Network Directory (accessible by clicking Directory on the toolbar).

The Shortcut Bar on the left side of the window lists all groups of shortcut links, including:

Local Directory—main directory contacts

Quick Dials—a built in group for selecting shortcuts to contacts

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Contents IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index Features IP Softphone 2050 overviewIP Softphone 2050 overview Settings window ComponentsCall Control window Local Directory windowExpansion Module System tray icon and menuI2050.exe application Accessibility Interface IP Softphone Call Control windowCall Control window Call Control Window-1100 series themeCall Control Window-Compact Theme silver Call Control window elements and functions Element FunctionMute On or Mute Off IP Softphone 2050 components and functions Part 3 Hot keys Adding a hot keyRemoving a hot key System tray icon and menu IP Softphone 2050 Directories Local DirectoryOpening a Local Directory from the Call Control window Directory entry managementCS 1000 Directory IP Softphone 2050 Directories Agent and Supervisor features Line and feature keysLogging in without Agent ID Logging in with Agent IDFor basic ACD For Basic ACD or Contact Center ManagerLogging in using Agent ID and Multiple Queue Assignments Using MQA login optionsLogging in Supervisor ID, No Priority Logging in No Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Using Default Login Logging out an agentLogging out temporarily Logging outAgent features Incoming Call NotificationUsing Force Call Answering ACD callsAnswering a call Terminating a callUsing Activity Code Using Emergency Using Record On Demand keyUsing Save key Using NotReady Answering or making non-ACD callsContacting your supervisor Placing a callAnswering a call from your supervisor when on a call Placing a call to your supervisor when on a callAnswering a call from your supervisor Conferencing your supervisor to a call in progressSupervisor features Using Answer AgentUsing Agent key Using Answer EmergencyUsing Interflow Using Call AgentUsing Night Service Using Observe Activating Night ServiceTransitioning to Night Service Deactivating Night ServiceUsing Display Agent Status Display Agent StatusUsing Display Queue Indicator Queue Status MeaningIndicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved