Nortel Networks NN43119-100 manual Logging in Supervisor ID, With Priority

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Agent and Supervisor features

7.Dial ACD DN 3 #.

8.Dial Priority 3 #.

9.Dial ACD DN 4 #.

10.Dial Priority 4 #.

11.Dial ACD DN 5 #.

12.Dial Priority 5 ##.

Logging in: Supervisor ID, With Priority

To log in using the Supervisor ID, With Priority option:

1.Click InCalls.

2.Dial Agent ID #.

3.Dial Supervisor ID #.

4.Dial ACD DN 1 #.

5.Dial Priority 1 #.

6.Dial ACD DN 2 #.

7.Dial Priority 2 #.

8.Dial ACD DN 3 #.

9.Dial Priority 3 #.

10.Dial ACD DN 4 #.

11.Dial Priority 4 #.

12.Dial ACD DN 5 #.

13.Dial Priority 5 ##.

Click InCalls or NotReady to enter the ACD queue.

Note: To choose the default Priority or Supervisor ID, enter # instead of a Priority entry or a Supervisor ID entry (the Priority or Supervisor ID for your set is used).

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Contents IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index Features IP Softphone 2050 overviewIP Softphone 2050 overview Settings window ComponentsCall Control window Local Directory windowSystem tray icon and menu Expansion ModuleI2050.exe application Accessibility Interface IP Softphone Call Control windowCall Control window Call Control Window-1100 series themeCall Control Window-Compact Theme silver Call Control window elements and functions Element FunctionMute On or Mute Off IP Softphone 2050 components and functions Part 3 Hot keys Adding a hot keyRemoving a hot key System tray icon and menu IP Softphone 2050 Directories Local DirectoryOpening a Local Directory from the Call Control window Directory entry managementCS 1000 Directory IP Softphone 2050 Directories Agent and Supervisor features Line and feature keys Logging in without Agent ID Logging in with Agent ID For basic ACD For Basic ACD or Contact Center ManagerLogging in using Agent ID and Multiple Queue Assignments Using MQA login optionsLogging in No Supervisor ID, No Priority Logging in Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Using Default Login Logging out an agentLogging out temporarily Logging outAgent features Incoming Call NotificationUsing Force Call Answering ACD callsAnswering a call Terminating a callUsing Activity Code Using Emergency Using Record On Demand keyUsing Save key Using NotReady Answering or making non-ACD callsContacting your supervisor Placing a callAnswering a call from your supervisor when on a call Placing a call to your supervisor when on a callAnswering a call from your supervisor Conferencing your supervisor to a call in progressSupervisor features Using Answer AgentUsing Agent key Using Answer EmergencyUsing Call Agent Using InterflowUsing Night Service Using Observe Activating Night ServiceTransitioning to Night Service Deactivating Night ServiceUsing Display Agent Status Display Agent StatusUsing Display Queue Indicator Queue Status MeaningIndicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved
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