Nortel Networks NN43119-100 manual

Contents IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index IP Softphone 2050 overview FeaturesIP Softphone 2050 overview Local Directory window Settings windowComponents Call Control windowExpansion Module System tray icon and menuI2050.exe application IP Softphone Call Control window Accessibility InterfaceCall Control Window-1100 series theme Call Control windowCall Control Window-Compact Theme silver Element Function Call Control window elements and functionsMute On or Mute Off IP Softphone 2050 components and functions Part 3 Adding a hot key Hot keysRemoving a hot key System tray icon and menu Local Directory IP Softphone 2050 DirectoriesDirectory entry management Opening a Local Directory from the Call Control windowCS 1000 Directory IP Softphone 2050 Directories Line and feature keys Agent and Supervisor featuresFor Basic ACD or Contact Center Manager Logging in without Agent IDLogging in with Agent ID For basic ACDUsing MQA login options Logging in using Agent ID and Multiple Queue AssignmentsLogging in Supervisor ID, No Priority Logging in No Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Logging out Using Default LoginLogging out an agent Logging out temporarilyIncoming Call Notification Agent featuresTerminating a call Using Force CallAnswering ACD calls Answering a callUsing Activity Code Using Record On Demand key Using EmergencyUsing Save key Placing a call Using NotReadyAnswering or making non-ACD calls Contacting your supervisorConferencing your supervisor to a call in progress Answering a call from your supervisor when on a callPlacing a call to your supervisor when on a call Answering a call from your supervisorUsing Answer Agent Supervisor featuresUsing Answer Emergency Using Agent keyUsing Interflow Using Call AgentUsing Night Service Deactivating Night Service Using ObserveActivating Night Service Transitioning to Night ServiceDisplay Agent Status Using Display Agent StatusIndicator Queue Status Meaning Using Display QueueIndicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved