Nortel Networks NN43119-100 manual CS 1000 Directory

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IP Softphone 2050 Directories

Click Dial to dial the default telephone number. Or click the arrow beside the button, and then click the desired number from the drop-down list.

For more information about managing contacts, refer to the IP Softphone 2050 User Guide (NN43119-101).

CS 1000 Directory

The CS 1000 Directory maintains contact information and server- supported features in a remote, central database called the Application Server. Accessible from the IP Softphone 2050 Call Control window, the CS 1000 Directory supports the following features:

Personal Directory

Redial List

Callers List

To open CS 1000 Directory features:

1.On the Call Control window, click Directory.

2.Scroll through the following list and click to select:

Personal Directory

Callers List

Redial List

Password Administration

Note: The Personal Directory, Redial List, and Callers List features have a one-minute time-out control period. If the application rests idle for one minute during any of the operations, the list closes and your IP Softphone 2050 returns to the idle state.

For further information about CS 1000 Directory features (Personal Directory, Redial List, Callers List, Password Administration), consult the IP Softphone 2050 User Guide (NN43119-101).

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Contents IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index Features IP Softphone 2050 overviewIP Softphone 2050 overview Call Control window Settings windowComponents Local Directory windowSystem tray icon and menu Expansion ModuleI2050.exe application Accessibility Interface IP Softphone Call Control windowCall Control window Call Control Window-1100 series themeCall Control Window-Compact Theme silver Call Control window elements and functions Element FunctionMute On or Mute Off IP Softphone 2050 components and functions Part 3 Hot keys Adding a hot keyRemoving a hot key System tray icon and menu IP Softphone 2050 Directories Local DirectoryOpening a Local Directory from the Call Control window Directory entry managementCS 1000 Directory IP Softphone 2050 Directories Agent and Supervisor features Line and feature keysFor basic ACD Logging in without Agent IDLogging in with Agent ID For Basic ACD or Contact Center ManagerLogging in using Agent ID and Multiple Queue Assignments Using MQA login optionsLogging in No Supervisor ID, No Priority Logging in Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Logging out temporarily Using Default LoginLogging out an agent Logging outAgent features Incoming Call NotificationAnswering a call Using Force CallAnswering ACD calls Terminating a callUsing Activity Code Using Emergency Using Record On Demand keyUsing Save key Contacting your supervisor Using NotReadyAnswering or making non-ACD calls Placing a callAnswering a call from your supervisor Answering a call from your supervisor when on a callPlacing a call to your supervisor when on a call Conferencing your supervisor to a call in progressSupervisor features Using Answer AgentUsing Agent key Using Answer EmergencyUsing Call Agent Using InterflowUsing Night Service Transitioning to Night Service Using ObserveActivating Night Service Deactivating Night ServiceUsing Display Agent Status Display Agent StatusUsing Display Queue Indicator Queue Status MeaningIndicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved