Nortel Networks NN43119-100 manual Revision history

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Revision history

Revision history

June 2010

Standard 04.01. This document is up-issued to support

Communication Server Release 7.0.

June 2009

Standard 03.02. This document is up-issued to support IP Softphone 2050 Release 3.3 with Communication Server Release 5.5 and later.

May 2009

Standard 03.01. This document is up-issued to support

Communication Server Release 6.0.

July 2008

Standard 02.02. This document is up-issued to support IP Softphone 2050 Release 3.1. Updated to include information on incoming call notification.

December 2007

Standard 02.01. This document is up-issued to support IP Softphone 2050 Release 3.

May 2007

Standard 01.01. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Softphone 2050 Call Center User Guide (NN-10300-053).

June 2006

Standard 6.00. This document is up-issued to reflect additional information about reserved keyboard keys.

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Contents IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index IP Softphone 2050 overview FeaturesIP Softphone 2050 overview Components Settings windowCall Control window Local Directory windowSystem tray icon and menu Expansion ModuleI2050.exe application IP Softphone Call Control window Accessibility InterfaceCall Control Window-1100 series theme Call Control windowCall Control Window-Compact Theme silver Element Function Call Control window elements and functionsMute On or Mute Off IP Softphone 2050 components and functions Part 3 Adding a hot key Hot keysRemoving a hot key System tray icon and menu Local Directory IP Softphone 2050 DirectoriesDirectory entry management Opening a Local Directory from the Call Control windowCS 1000 Directory IP Softphone 2050 Directories Line and feature keys Agent and Supervisor featuresLogging in with Agent ID Logging in without Agent IDFor basic ACD For Basic ACD or Contact Center ManagerUsing MQA login options Logging in using Agent ID and Multiple Queue AssignmentsLogging in No Supervisor ID, No Priority Logging in Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Logging out an agent Using Default LoginLogging out temporarily Logging outIncoming Call Notification Agent featuresAnswering ACD calls Using Force CallAnswering a call Terminating a callUsing Activity Code Using Record On Demand key Using EmergencyUsing Save key Answering or making non-ACD calls Using NotReadyContacting your supervisor Placing a callPlacing a call to your supervisor when on a call Answering a call from your supervisor when on a callAnswering a call from your supervisor Conferencing your supervisor to a call in progressUsing Answer Agent Supervisor featuresUsing Answer Emergency Using Agent keyUsing Call Agent Using InterflowUsing Night Service Activating Night Service Using ObserveTransitioning to Night Service Deactivating Night ServiceDisplay Agent Status Using Display Agent StatusIndicator Queue Status Meaning Using Display QueueIndicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved