Nortel Networks NN43119-100 manual IP Softphone 2050 components and functions Part 3

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IP Softphone 2050 Call Control window

Table 1: IP Softphone 2050 components and functions (Part 3 of 4)

Element

Function

 

 

Hold

To place an active call on hold.

 

The feature key label for the line on hold displays

 

a flashing icon to indicate that the call is on hold.

 

Return to the call by clicking the Line button of

 

the call on hold.

 

 

Release

To terminate an active call.

 

 

Line keys

To access one of six programmable Line keys.

 

These keys can represent line appearances,

 

DNs, or features.

 

The communication server provides the labels

 

that appear on these keys.

 

 

Dialpad

To dial a telephone number. Use your mouse

 

pointer to click the numbers you want to enter.

 

 

Directory

To access CS 1000 Directory features.

 

Depending on how the system administrator sets

 

up this service, use this button to access

 

Personal Directory or other server-based

 

directory services.

 

You can use CS 1000 Directory features to place

 

a call. The call is placed on your prime line,

 

unless you select a different line.

 

 

Services

To access a list of network services.

 

 

Expand

To access Graphical External Application Server

 

(GXAS) applications.

 

 

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Contents IP Softphone Page GNU General Public License Page Page Page No Warranty MAD Revision history Revision history Revision history Contents Agent features Index Features IP Softphone 2050 overviewIP Softphone 2050 overview Settings window ComponentsCall Control window Local Directory windowSystem tray icon and menu Expansion ModuleI2050.exe application Accessibility Interface IP Softphone Call Control windowCall Control window Call Control Window-1100 series themeCall Control Window-Compact Theme silver Call Control window elements and functions Element FunctionMute On or Mute Off IP Softphone 2050 components and functions Part 3 Hot keys Adding a hot keyRemoving a hot key System tray icon and menu IP Softphone 2050 Directories Local DirectoryOpening a Local Directory from the Call Control window Directory entry managementCS 1000 Directory IP Softphone 2050 Directories Agent and Supervisor features Line and feature keysLogging in without Agent ID Logging in with Agent IDFor basic ACD For Basic ACD or Contact Center ManagerLogging in using Agent ID and Multiple Queue Assignments Using MQA login optionsLogging in No Supervisor ID, No Priority Logging in Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Using Default Login Logging out an agentLogging out temporarily Logging outAgent features Incoming Call NotificationUsing Force Call Answering ACD callsAnswering a call Terminating a callUsing Activity Code Using Emergency Using Record On Demand keyUsing Save key Using NotReady Answering or making non-ACD callsContacting your supervisor Placing a callAnswering a call from your supervisor when on a call Placing a call to your supervisor when on a callAnswering a call from your supervisor Conferencing your supervisor to a call in progressSupervisor features Using Answer AgentUsing Agent key Using Answer EmergencyUsing Call Agent Using InterflowUsing Night Service Using Observe Activating Night ServiceTransitioning to Night Service Deactivating Night ServiceUsing Display Agent Status Display Agent StatusUsing Display Queue Indicator Queue Status MeaningIndicator Queue Status Meaning Supervisor features Index Index Page Copyright 2002-2010 Nortel Networks. All rights reserved