Nortel Networks NN43119-100 Logging in without Agent ID, Logging in with Agent ID, For basic ACD

Agent and Supervisor features

Logging in without Agent ID

For basic ACD

If your ACD configuration does not rely on Agent ID, which is often the case if you do not share your phone with another person, use the following procedure to log in to an Automatic Call Distribution (ACD) queue.

Logging in with Agent ID

For Basic ACD or Contact Center Manager

If your ACD configuration uses Agent ID, which is often the case when you share your phone with another person, use the following procedure to log in to an Automatic Call Distribution (ACD) queue. If an Agent ID is assigned to you, the display screen prompts you to enter a four-digit code.

Note: The following procedure applies if you are working in a Basic ACD environment or a Nortel Contact Center Manager environment. For more information about Nortel Contact Center Manager, visit www.nortel.com.

To login as an agent:

1.Click InCalls (Figure 3 on page 32).

2.If Enter Agent ID appears on the screen, use the keypad in the Call Control window to enter your Agent ID.

3.Click the pound key (#).

The phone goes into a NotReady state.

4.Click InCalls to join the ACD queue, or click NotReady (Figure 3 on page 32).

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