Nortel Networks MCP1.1 FP1 (2.02) manual Chapter Using the SIP Personal Agent Call Manager

Page 49

[Standard - Nortel Networks Confidential]

35

Chapter 4

Using the SIP Personal Agent Call Manager

This section describes how to use the SIP Personal Agent Call Manager features to manage your incoming calls.

Topics in this section:

•“Navigating the Call Manager Home screen” on page 35

•“Understanding Call Manager terminology” on page 37

•“Understanding screening and routing concepts” on page 38

•“Setting up advanced screening and routing” on page 40

Navigating the Call Manager Home screen

To use the Call Manager to screen and route your incoming calls, click the Call Manager icon located on the left side of any screen you may be on. The Call Manager Home screen displays. From this screen, you can set up and prioritize rules to screen your calls from certain people, or everyone, and to route your incoming calls based on who is calling you.

The Call Manager Home screen displays the following parameters:

•current rules (if enabled in your service package)

•default behavior (if no rules apply)

•options (to block anonymous calls)

SIP Personal Agent User Guide

Image 49

Contents SIP Personal Agent User Guide NN10039-112 Copyright 2003 Nortel NetworksSIP Personal Agent User Guide Nortel Networks Inc. software license agreementStandard Nortel Networks Confidential Contents Chapter Managing your personal account information Vi ContentsIndex ContentsViii Contents NN10039-112 Tables Standard Nortel Networks Confidential Text conventions AudienceAcronyms How to get helpRelated publications Xii WelcomeWelcome Xiv Welcome NN10039-112 Chapter Getting started with the SIP Personal Agent What is the SIP Personal Agent?Before you begin SIP Personal Agent services and featuresGetting started with the SIP Personal Agent Recommended hardware and software requirements Minimum hardware and software requirementsAccessing the SIP Personal Agent Logging in to the SIP Personal Agent Understanding the Directories screen Navigating the Directories screen SIP Personal Agent servicesExiting the SIP Personal Agent Using the online HelpChapter Working with Directories Working with Directories Setting up your address bookAdding groups Click Add Entry Adding an entryStandard Nortel Networks Confidential Modifying address book entries Deleting an entryCreating and viewing your list of buddies Using the ban list Searching for a contact Standard Nortel Networks Confidential Standard Nortel Networks Confidential NN10039-112 Chapter Managing your personal account information Using the Settings screenManaging your personal account information Modifying your personal informationFollowing picture shows the Personal option screen Description of personal settings fieldsVPN Creating a subject list for your i2004 calls Creating a new subject Changing the order of the list of subjects Specifying reject ReasonsCreating a new reject reason Changing the order of the list of reasons Checking i2004 Internet Telephone settings Managing your preferences Viewing and modifying your service packageModifying your Presence service Standard Nortel Networks Confidential Managing your personal account information NN10039-112 Navigating the Call Manager Home screen Chapter Using the SIP Personal Agent Call ManagerUsing the SIP Personal Agent Call Manager Call Manager list of terms Understanding Call Manager terminologyWhat is screening? What is routing?Understanding screening and routing concepts Default options for incoming calls Selecting default options for your incoming callsBlocking anonymous calls Setting up advanced screening and routingBlock anonymous call options Understanding simultaneous and sequential ring lists Using the Current Rules windowCreating a ring list Creating a new ruleStandard Nortel Networks Confidential Standard Nortel Networks Confidential Sending an email request Deleting a route list Creating a new screening rule Standard Nortel Networks Confidential Standard Nortel Networks Confidential Standard Nortel Networks Confidential Standard Nortel Networks Confidential Changing the priority of Current Rules Deleting a rule Using the SIP Personal Agent Call Manager NN10039-112 Index Index