Nortel Networks i2022 Series PrimCA Primary Call Appearance, Confca Conference Call Appearance

i2022 ISDN Teleset

PrimCA (Primary Call Appearance)

Primary Call Appearances are Call Appearance locations you consider to be your own. Do not confuse PrimCA locations with Primary Directory Numbers (PDN) which are used by your service provider to identify a particular phone. Some other attributes of PrimCA:

Executive/secretarial applications

Conjunction with RLP (Ringing Line Preference)

User line identification

The Primary Line feature works in conjunction with Ringing Line Preference. Ringing Line Preference allows the Teleset to automatically go off-hook on the oldest ringing Call Appearance when the handset is lifted. This may be a problem if the Teleset is sharing telephone numbers with another phone, such as in a manager/assistant application. In this arrangement, the secretary receives an incoming call and the phone starts to ring. A fraction of a second later, the manager receives an incoming call. If the manager and secretary both have each other’s telephone number appearing on their phone, the oldest call will be answered first. This is no problem if the secretary answers first. But if the manager answers first, the manager will get the secretary’s call.

This problem is easily avoided if the manager and the secretary set only their own Call Appearances as Primary.

NOTE: PrimCA gives the phone Ringing Line Preference only on the Primary keys.

To set Primary Call Appearances:

1.Press MENU, MORE, MORE, Config, MORE, PrimCA. The Teleset will display the following message and a number of Call Appearances will light.

2.The Teleset may default all Call Appearances to Primary. Therefore, all of the Primary Call Appearances will light green.

3.One at a time, select the Call Appearances that should not be Primary to your Teleset. The Teleset will prompt you to press the key twice to confirm your selection.

4.If you encounter a red Call Appearance key, that displays the message, “Invalid-Not a General CA” this means the Call Appearance has previously been programmed as a Conference Call Appearance or DSS/BLF. If this is the case, you must first go to the Conference Call Appearance screen or DSS/BLF screen and change the key back to a General Call Appearance.

CONFCA (Conference Call Appearance)

To perform a conference or transfer, you need a second Call Appearance. Your Teleset automatically selects the next available Call Appearance when the Conf/TR or Confr key is pressed.

A word of caution is appropriate here. The next available Call Appearance may be someone else’s (Shared) Primary Call Appearance. To avoid this problem, press MENU, MORE, MORE, Config, MORE, ConfCA in order. Select the Call Appearance to be used for conference – it will light green.

NOTE: Only Non-PrimCA keys can be programmed as a ConfCA. You must first change a PrimCA key to a General CA key.

It is also recommended that the service provider option this Call Appearance for outgoing calls only. Only one Call Appearance can be designated as ConfCA.

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