NEC IM-16 manual Screening and managing calls, Identifying and screening calls

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Screening and managing calls

With ViewCall Plus, you can identify callers and manage your calls from

Identifying and screening calls
Identifying and screening calls	TIP

your computer.

When you receive a call through the sys- tem or with a system using TAPI, the Telephone window displays the call on your computer screen. There are several ways to identify the caller before picking up the phone:

If Call Screening is on, you can click “Who is it?” to play the caller’s recorded name.

The system can also ask callers to enter their phone or account number. The system then match- es this data to your contact list and displays the caller contact information.

The system can display caller identi- fication data when it has the addition- ally required equipment and system compatibility. This requires additional equipment and system compatibility. The system can also match the phone number to your contact list or PIM (Per- sonal Information Manager) and display caller contact information.

Click “Monitor” to listen to a message as it is being recorded. If you decide to speak with the caller, click “Take call” to pull the call out of your mailbox and transfer the call to your extension.

SEE ALSO

Online Help:

ViewCall Plus, Screening calls, Placing calls on hold

54 s NEAXMAIL IM-16 USER GUIDE

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Contents NEAXMail IM-16 To access your mailbox by computer For assistance, callIntroductionii Introduction On the phoneOn the computer ViewMailSetting up your mailbox To set up your mailboxChecking and leaving messages Optional playback features Checking new messagesChecking new messages by phone To check new messages by phoneChecking new messages by computer To check new messages from your computerLeaving a message by phone Directory assistanceSpecial delivery options To leave an identified subscriber message To leave a message directly in a subscriber’s mailboxSending a message by computer To send a message by computerFor composing and sending a message Leaving a group message To leave a group message by phoneTo leave a message to several subscribers by phone To find out who has not heard a group message by phoneSending a group message by computer Reviewing messages Reviewing messages by phoneTo review messages by phone Reviewing messages by computer To review an old message by computerRedirecting a message To redirect a message by phoneTo redirect a message by computer Modifying a message To modify a message by phoneModifying a message by computer Canceling a message To cancel a message by phoneCanceling a message by computer To cancel a message by computerArchiving a message To archive a message by phoneArchiving messages by computer To archive a message by computerRecording a conversation by phone To record a conversation by phoneTo redirect or save a conver- sation by phone Live record phone button optionsTo record a conversation by ComputerPage Changing your mailbox setup Working with the Mailbox Manager To change your profile To use the Control barChanging your security code To change your security code by computerTo change your security code by phone Changing your recorded and spelled names To add or remove your name from the directory by phoneTo change your recorded name by computer To change your recorded name by phoneChanging your greetings Standard greetingBusy greeting Alternate greetingSpeak into the microphone To activate your busy greeting by phone Playback options Telephone conversation typeAnnounce To change your playback options by computer Changing call transfer options To turn call transfer on or off by phoneTo turn call transfer on or off by computer Announce before connecting caller Changing call screening optionsTo change call screening options by computer To turn call screening on or off by phoneChanging call holding options To turn call holding on or off by computerTo turn call holding on or off by phone Changing message delivery options To change message delivery options by computerTo change message delivery by phone Creating groups To create a group by phoneTo create a group by com- puter Changing groups To change a group by com- puterTo add or delete group members by phone To change a group name or number by phoneTo hear a list of your groups and group members by phone Page ViewFax Fax mailSending faxes by computer ViewFaxPrint-to-fax To send a fax by computerFax mail settings Receiving faxesFax delivery options For displaying the fax For sending Changing fax setup To change your fax delivery phone number or scheduleTo change your fax greeting To change your fax notificationPage Using ViewCall Plus Screening and managing calls Identifying and screening callsManaging calls TAPI-compliant systemsTracking calls Call logPhoneBASIC Page Mail Notify/Delivery Mail ReaderChecking e-mail by phone To check your e-mail messagesTo hear who else received an e-mail message Changing your e-mail setup options To turn your e-mail totaling on or off by computerTo turn your e-mail totaling on or off by phone Your e-mail password Using numbers onlyUsing letters and numbers Receiving e-mail by fax To fax a particular e-mail messageTo fax your e-mail messages Page Using quick message actions and shortcuts Quick message actions Mail Integration package Shortcuts Voice messagingFax package Managing your voice messages with Soft Keys OLDSetup System menus Main MenuIndex Neaxmail IM-16 User Guide Index s Page Page Neaxmail IM-16 User Guide NEAXMail AD-40 For YES 2 for no Current Menu