NEC IM-16 manual Managing calls, TAPI-compliant systems

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Managing calls

After you have identified the caller, ViewCall Plus supplies you with several tools to manage your phone calls:

Connect an incoming call to your phone.

Ask the caller to hold.

Ask the caller to transfer to another extension.

Ask the caller to leave a message.

TAPI-compliant systems*

For TAPI-compliant systems, ViewCall Plus offers the following enhanced mode options:

Select an identified caller’s name and click this button to call the person back.

Select a name in your contact list and click this button to dial the contact.

Add a name to create a conference call.

Release the connection between your phone and an active call or conference call.

* This feature may not be available at your site.

USING VIEWCALL PLUS s 55

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Contents NEAXMail IM-16 For assistance, call To access your mailbox by computerIntroductionii On the phone IntroductionViewMail On the computerTo set up your mailbox Setting up your mailboxChecking and leaving messages Checking new messages Optional playback featuresChecking new messages by phone To check new messages by phoneTo check new messages from your computer Checking new messages by computerDirectory assistance Leaving a message by phoneSpecial delivery options To leave a message directly in a subscriber’s mailbox To leave an identified subscriber messageTo send a message by computer Sending a message by computerFor composing and sending a message To leave a group message by phone Leaving a group messageTo leave a message to several subscribers by phone To find out who has not heard a group message by phoneSending a group message by computer Reviewing messages by phone Reviewing messagesTo review messages by phone To review an old message by computer Reviewing messages by computerTo redirect a message by phone Redirecting a messageTo redirect a message by computer To modify a message by phone Modifying a messageModifying a message by computer To cancel a message by phone Canceling a messageTo cancel a message by computer Canceling a message by computerTo archive a message by phone Archiving a messageTo archive a message by computer Archiving messages by computerTo record a conversation by phone Recording a conversation by phoneTo redirect or save a conver- sation by phone Live record phone button optionsComputer To record a conversation byPage Changing your mailbox setup Working with the Mailbox Manager To use the Control bar To change your profileTo change your security code by computer Changing your security codeTo change your security code by phone To add or remove your name from the directory by phone Changing your recorded and spelled namesTo change your recorded name by computer To change your recorded name by phoneStandard greeting Changing your greetingsBusy greeting Alternate greetingSpeak into the microphone To activate your busy greeting by phone Telephone conversation type Playback optionsAnnounce To change your playback options by computer To turn call transfer on or off by phone Changing call transfer optionsTo turn call transfer on or off by computer Changing call screening options Announce before connecting callerTo turn call screening on or off by phone To change call screening options by computerTo turn call holding on or off by computer Changing call holding optionsTo turn call holding on or off by phone To change message delivery options by computer Changing message delivery optionsTo change message delivery by phone To create a group by phone Creating groupsTo create a group by com- puter To change a group by com- puter Changing groupsTo change a group name or number by phone To add or delete group members by phoneTo hear a list of your groups and group members by phone Page Fax mail ViewFaxViewFax Sending faxes by computerTo send a fax by computer Print-to-faxReceiving faxes Fax mail settingsFax delivery options For displaying the fax For sending To change your fax delivery phone number or schedule Changing fax setupTo change your fax notification To change your fax greetingPage Using ViewCall Plus Identifying and screening calls Screening and managing callsTAPI-compliant systems Managing callsCall log Tracking callsPhoneBASIC Page Mail Reader Mail Notify/DeliveryTo check your e-mail messages Checking e-mail by phoneTo hear who else received an e-mail message To turn your e-mail totaling on or off by computer Changing your e-mail setup optionsTo turn your e-mail totaling on or off by phone Using numbers only Your e-mail passwordUsing letters and numbers To fax a particular e-mail message Receiving e-mail by faxTo fax your e-mail messages Page Using quick message actions and shortcuts Quick message actions Mail Integration package Voice messaging ShortcutsFax package OLD Managing your voice messages with Soft KeysSetup Main Menu System menusIndex Neaxmail IM-16 User Guide Index s Page Page Neaxmail IM-16 User Guide NEAXMail AD-40 For YES 2 for no Current Menu