AT&T CL84309, CL84209, CL84109 user manual Troubleshooting

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Appendix D

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

My phone doesn’t work at all.

•Make sure the power cord is securely plugged in.

•Make sure you plug the battery connector securely into the cordless handset.

•Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.

•Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the charger when not in use.

•If the battery is depleted, it might take approximately 10 minutes to charge the handset before it shows LOW BATTERY, see page 8 for details.

•Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•You may need to purchase a new battery. Please refer to Battery installation & charging in this user’s manual on pages 8-9.

I cannot get a dial tone.

•First try all the suggestions above.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or local service. Contact your telephone service provider.

•Your line cord might be malfunctioning. Try installing a new line cord.

I cannot dial out.	•	First try all the suggestions above.
	•	Make sure you have a dial tone before dialing. The
		cordless handset might take a second or two to find
		the telephone base and produce a dial tone. This is
		normal. Wait an extra second before dialing.

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Contents User’s manual Congratulations Parts checklist User’s manual Appendix a Appendix G Quick reference guide handset QCID/-VOLUMEMenu Using menusVoicemail Quick reference guide telephone baseINTERCOM/HANDSET Locator While phone is idle USEAvoid placing the telephone base too close to InstallationBase Check AC Power Backup batteries installation and useTelephone base installation Important Information Charger installationStep Battery installation & chargingBattery indicators Battery status Action BatteryCharge light Step Canada, dial 1 866Desktop to wall-mount installation Installation optionsInstallation options Wall-mount to desktop installation Installation options Handset settings Menu settingsRinger volume LCD Language Ringer toneMENU/SELECT Key toneSet date/time Voicemail visual message waiting indicator NEW VoicemailClear voicemail indication Home area code Answer on/off Answering system settings handset onlyOutgoing announcement To play your current outgoing announcementTo record a new outgoing announcement To delete your outgoing announcement Number of ringsToll Saver Message alert tone Remote access codeRinger Volume Telephone base settingsRinger Tone KEY Tone SET DATE/TIME CLR Voicemail Voicemail light on the telephone base flashes Icon Home Area Code Directory Making, answering, and ending calls Telephone operation Press OFF/CLEAR to exit. To redial a number Last number redial Using a cordless handsetHandset operation REDIAL/PAUSE then qCID or DIRp, or press REDIAL/PAUSEOptions while on calls Chain dialing To access the directory while on a callTo access the caller ID history call log while on a call To access the last number redial while on a callJoin a call in progress Multiple handset useHandset locator PHONE/FLASHIntercom Handset X is CallingIntercom OFF/CLEAR Answer an incoming call during an intercom callUsing a cordless handset 1. During a call, press INT Call transfer using intercomCall transfer using intercom Exiting the directory About the directoryShared directory CapacityTo create a new directory entry Using a cordless handset Create directory entriesREDIAL/ Pause then qCID or DIR p , or Press MENU/SELECT to store your new directory entry. Directory Call LOG Enter Name Robert Brown Review directory To review directory entries Using a cordless handsetTo search by name Search directoryTo edit an entry To dial, delete or edit entriesDisplay dial To delete an entryName Information about caller ID with call waiting About caller IDScreen display of the telephone base Caller ID historyHow the caller ID history call log works Handset screen displayMissed new calls indicator Caller ID operationMemory match Make a call log entry ready to dial To review the caller ID history Using a cordless handsetDelete entries Using a cordless handset Dial a call log entry Using a cordless handsetAlready Saved Caller ID operation On-screen message Reason Reasons for missing caller ID informationTurn the answering system on or off at the telephone base About the answering systemAnswering system and voicemail Message capacityCall intercept Voice promptsNew message indication Call screening at the telephone basePress MENU/SELECT to select Play Msgs Message playbackTo listen to messages at the telephone base To listen to messages on a cordless handsetMSGS? Recording & playing memos To record a memoTo play back a memo Message counter displays Base message counter displaysRemote commands Remote accessRemote access NEW Alert tones and lightsScreen display messages Handset and telephone base display screen messagesNo SIGNAL, Call Expansion handset Press and hold INTERCOM/HANDSET Locator on To register a handset to your telephone baseDeregistering a handset Troubleshooting LOC 4 SEC on Press HndstTo Battery installation & charging in this user’s manual ConnectingTroubleshooting Troubleshooting If you plug your phone in with a modem or surge Both you and your caller’s telephone companies must Day not set Troubleshooting Avoid water MaintenanceCleaning your telephone Taking care of your telephoneSafety information Important safety informationEspecially about telephone answering systems Precautions for users of implanted cardiac pacemakersEspecially about cordless telephones Pacemaker patientsIndustry Canada FCC part 68 and ActaFCC part Limited warranty What does this limited warranty cover?How long is the limited warranty period? Other limitations How do you get warranty service?Redefining long range coverage and clarity Technical specificationsDect 6.0 digital technology Telephone operating rangeIndex Index Action Remote command Remote access wallet card