AT&T CL84209, CL84309, CL84109 user manual Day not set

Appendix D

Troubleshooting

I have difficulty hearing messages.

•Press VOLUMEp to increase speaker volume on the telephone base.

•Press DIRp/+VOLUME to increase the listening volume on a handset.

The answering	•	Make sure that the answering system is on (page 19
system does not		or 55). When the answering system is on, ANS ON
answer after		should show on the handset and the ANS ON/OFF
correct number		button should be lit on the telephone base.
of rings.	•	If toll saver is selected, the number of rings changes to
		two when there are new messages waiting (page 21).
	•	If the memory is full or if the answering system is off,
		the answering system answers after 10 rings.
	•	In some cases, the answering system is affected by the
		ringing system used by the telephone service provider
		(page 55).
	•	If you subscribe to voicemail service, change the
		number of rings so that your answering system answers
		before your voicemail (page 17). To determine how
		many rings will activate your voicemail, contact your
		telephone service provider.
	•	If there is a fax machine connected to the same
		telephone line, try disconnecting the fax machine. If
		that solves the problem, consult your fax machine
		documentation for information on compatibility with
		answering systems.
System	•	You need to reset the system clock (pages 16 & 25).
announces “Time
and day not set.”

System does not respond to remote commands.

•Make sure to enter your remote access code correctly (page 61).

•Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering

the code.

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