AT&T CL84109, CL84309, CL84209 user manual Troubleshooting

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Appendix D

Troubleshooting

•There may be interference on the phone line you are using. Press the dial pad keys firmly.

The answering system does not record messages.

•Make sure answering system is on (page 19 or 55). When the answering system is on, ANS ON should show on the handset and the ANS ON/OFF button should be lit on the telephone base.

•When the answering machine memory is full, it does not record new messages until some old messages are deleted.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail (page 17). To determine how many rings will activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

Outgoing announcement is not clear.

•When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the telephone base.

•Make sure there is no background noise (TV, music, etc.) while recording.

Common cure	If the telephone does not seem to be responding normally,
for electronic	try putting the cordless handset in the charger. If it does
equipment.	not seem to respond, do the following (in the order listed):
	•	Disconnect the power to the telephone base.
	•	Disconnect the cordless handset battery, and spare
		battery, if applicable.
	•	Wait a few minutes.
	•	Connect power to the telephone base.
	•	Re-install the battery, and place the cordless handset
		into the charger.
	•	Wait for the cordless handset to re-establish its
		connection with the telephone base. Allow up to one
		minute for this to take place.

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Contents User’s manual Congratulations Parts checklist User’s manual Appendix a Appendix G Quick reference guide handset QCID/-VOLUMEMenu Using menusVoicemail Quick reference guide telephone baseINTERCOM/HANDSET Locator While phone is idle USEAvoid placing the telephone base too close to InstallationBase Check AC Power Backup batteries installation and useTelephone base installation Important Information Charger installationStep Battery installation & chargingBattery indicators Battery status Action BatteryCharge light Step Canada, dial 1 866Desktop to wall-mount installation Installation optionsInstallation options Wall-mount to desktop installation Installation options Ringer volume Handset settingsMenu settings LCD Language Ringer toneMENU/SELECT Key toneSet date/time Clear voicemail indication Voicemail visual message waiting indicatorNEW Voicemail Home area code Answer on/off Answering system settings handset onlyTo record a new outgoing announcement Outgoing announcementTo play your current outgoing announcement Toll Saver To delete your outgoing announcementNumber of rings Message alert tone Remote access codeRinger Volume Telephone base settingsRinger Tone KEY Tone SET DATE/TIME CLR Voicemail Voicemail light on the telephone base flashes Icon Home Area Code Directory Making, answering, and ending calls Telephone operation Press OFF/CLEAR to exit. To redial a number Last number redial Using a cordless handsetHandset operation REDIAL/PAUSE then qCID or DIRp, or press REDIAL/PAUSEOptions while on calls Chain dialing To access the directory while on a callTo access the caller ID history call log while on a call To access the last number redial while on a callJoin a call in progress Multiple handset useHandset locator PHONE/FLASHIntercom IntercomHandset X is Calling OFF/CLEAR Answer an incoming call during an intercom callUsing a cordless handset 1. During a call, press INT Call transfer using intercomCall transfer using intercom Exiting the directory About the directoryShared directory CapacityREDIAL/ Pause then qCID or DIR p , or To create a new directory entry Using a cordless handsetCreate directory entries Press MENU/SELECT to store your new directory entry. Directory Call LOG Enter Name Robert Brown Review directory To review directory entries Using a cordless handsetTo search by name Search directoryTo edit an entry To dial, delete or edit entriesDisplay dial To delete an entryName Information about caller ID with call waiting About caller IDScreen display of the telephone base Caller ID historyHow the caller ID history call log works Handset screen displayMemory match Missed new calls indicatorCaller ID operation Make a call log entry ready to dial To review the caller ID history Using a cordless handsetDelete entries Using a cordless handset Dial a call log entry Using a cordless handsetAlready Saved Caller ID operation On-screen message Reason Reasons for missing caller ID informationTurn the answering system on or off at the telephone base About the answering systemAnswering system and voicemail Message capacityCall intercept Voice promptsNew message indication Call screening at the telephone basePress MENU/SELECT to select Play Msgs Message playbackTo listen to messages at the telephone base To listen to messages on a cordless handsetMSGS? To play back a memo Recording & playing memosTo record a memo Message counter displays Base message counter displaysRemote commands Remote accessRemote access NEW Alert tones and lightsScreen display messages Handset and telephone base display screen messagesNo SIGNAL, Call Expansion handset Press and hold INTERCOM/HANDSET Locator on To register a handset to your telephone baseDeregistering a handset Troubleshooting LOC 4 SEC on Press HndstTo Battery installation & charging in this user’s manual ConnectingTroubleshooting Troubleshooting If you plug your phone in with a modem or surge Both you and your caller’s telephone companies must Day not set Troubleshooting Avoid water MaintenanceCleaning your telephone Taking care of your telephoneSafety information Important safety informationEspecially about telephone answering systems Precautions for users of implanted cardiac pacemakersEspecially about cordless telephones Pacemaker patientsIndustry Canada FCC part 68 and ActaFCC part How long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? Other limitations How do you get warranty service?Redefining long range coverage and clarity Technical specificationsDect 6.0 digital technology Telephone operating rangeIndex Index Action Remote command Remote access wallet card