Ultratec 200 manual Line Captel Tips & Hints

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2-LINE CAPTEL: TIPS & HINTS

1.As you answer an incoming call, there will be an initial delay of at least 15 seconds between the time you answer and the time that the captions start. This is because it takes time to connect to the Captioning Service, which provides captions throughout the call. If you can hear the caller clearly, simply answer as you normally would with any other call. Or, you may want to ask the caller to hold for a moment until the CA# appears, indicating a captionist is online.

2.Be sure that the second CapTel line (Line #2) is not in use when you place or answer a call. If, for example, you share the second line with a fax machine or with other family members/co-workers, make sure that the line is free before using the CapTel. Otherwise, your CapTel phone will not be able to establish captions via the second phone line.

3.Be sure that if you have call-waiting on line #2, you have programmed a call-waiting block code in the CapTel menu. Otherwise, incoming calls to line #2 may interrupt the captions. The programmed call- waiting block will only be applied to line #2, which connects with the Captioning Service. Please see Do You Have Call-Waiting?on page 21 for instructions on blocking call-waiting.

In 2-Line mode, you can still use the call-waiting feature on line #1 (the line that carries your conversation) even when you have programmed a call-waiting block in the CapTel menu.

4.If you are not receiving captions:

•Check that both telephone lines are installed correctly, working, and available for use. The primary line must be in the jack marked with the wall-jack icon (Line #1) on the bottom of the CapTel phone (see Setting Up the CapTel for 2-Line Use on page 34).

•If in an office setting, check that the dialing prefix is correct.

•If in an office setting, make sure line #2 properly supports 800 numbers.

5.If someone calls you but your phone doesn’t ring, check to make sure the primary line they are calling is plugged into the jack with the wall-jack icon (Line #1) on the bottom of the CapTel phone (see Setting Up the CapTel for 2-Line Use on page 34).

40 ■ 2-LINE CAPTEL: TIPS & HINTS

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Contents Using Your CapTel IMPORTANT! Dialing 911 in an Emergency Contents CapTel 1-Line Mode OverviewHow Does CapTel Work? Features TOP ViewMenu Button Volume VOL Button & Slide ControlDisplay & Display Buttons Caption ButtonLoud Ringer Tone Slide ControlHold Button Mute for Captioned Calls Flash Button Non-Captioned Calls OnlyInstalling Captel Select a LocationSetup the CapTel For Desktop UseFor Mounting on Wall Register Your Long Distance Provider To Indicate Your Preferred Long Distance Carrier Select OneCalling & Answering 1-LINE Mode Placing a Call with CaptionsAnswering a Call with Captions 1-Line Mode CapTel 1-LinePlacing a Call Without Captions Answering a Call Without CaptionsAdjusting the Sound Conversation VolumeConversation Tone Ringer Pitch & Volume Using CapTel with Assistive DevicesKnowing What is Happening on the Line Graphic Meters Signal MeterOutgoing Volume Meter Using Calling Features Saving Speed Dial NumbersSpeed Dialing from Memory Adjusting Display Contrast Redialing from MemoryReviewing Captions During a Captioned Call Mute During a Non-Captioned Call HoldUsing Caller ID Incoming CallsUnanswered Calls Menu Settings Save Captions After Hanging UpDisplay Contrast Is a Number Required to Dial an Outside Line? Is a number required to dial an outside line? is displayedDo You Have Call-Waiting? Do you have call-waiting? is displayedCaptioning External Answering Machine Messages Captions On/Off Setting Captions OnCaptions Off Ringer Pitch Leaving Messages on Answering Machines Using Automated Touchtone SystemsAdvanced Calling Retrieving Your Voice Mail MessagesCalling Another 1-Line CapTel User CapTel to CapTel Dialing 711 1-Line Mode Calling a TTY User Via Traditional RelayDialing the Relay Voice Number Press the Caption VCO mode Dialing 911 in AN Emergency 1-LINE Mode Dialing 911 in AN Emergency Dialing 911 in AN Emergency Using 2-LINECAPTEL Optional HOW 2-LINE Captel Works Requirements for 2-LINE CaptelSetting UP the Captel for 2-LINE USE Setup phone for 2-LinePlacing a Call with Captions 2-LINE Mode Activate 2-Line MenuIf the Caption Feature is On If the Caption Feature is Off Using CALL-WAITING with 2-LINE Captel Turning Captions ON/OFF During a CallDialing 911 with 2-LINE Captel Dialing 711 with 2-LINE Captel Line Captel Tips & Hints Problem Solving Helpful TipsThere are errors in the captions Captions seem delayed Helpful Tips Calling with Your CapTel How should I introduce CapTel to the people I call?Using a Headset or Neckloop Special Setup InstructionsConnecting an External Signaler or Anwering Machine Sharing a Telephone Line JackSpecifications CleaningCare & Repair Captioning Service 10, 23, 29, 33 IndexVoice Carry Over VCO FCC Information Industry Canada Information Safety Instructions Save These Instructions