Ultratec 200 manual There are errors in the captions

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•If you have Call-Waiting (from your telephone service): make sure that a Call-Waiting block is programmed correctly (see Do You Have Call-Waiting?on page 21).

•If you do not have Call-Waiting: check to make sure that nothing is programmed in the Call-Waiting block by pressing the menu key until “Do you have Call-Waiting?” is displayed. Press the button next to “Yes” just to confirm that nothing has been entered. If a number is displayed, press the button next to the back arrow (←) to erase it, then press the button next to OK. Press the menu button until “Do you have Call-Waiting?” is displayed again. This time, press the button next to “No”. Then Exit the menu system.

•Confirm the menu settings are set to “2-Line OFF” if using CapTel in 1-Line mode.

•If none of the above solutions resolve the problem: reset your CapTel telephone by unplugging the power adapter from the wall. Wait for one minute, then plug the adapter back in. If the problem persists, please contact CapTel Customer Service for help.

I dialed my call. The display just says “Captioning Service is ringing” and won’t connect.

If you entered a call-waiting block, make sure the code to block call- waiting is saved correctly (see Do You Have Call-Waitingon page 21). If you entered a number to get an outside line, make sure it is saved correctly (see Is a Number Required to Dial an Outside Line? on page 20).

There are errors in the captions.

The captioning service uses voice-recognition technology to generate captions. Sometimes word errors may occur between words that sound alike (such as “writing” and “riding”). Other errors may occur simply because it is difficult for the captioning service to hear what was said due to background noise, mumbling, etc. If you cannot understand what was said, simply ask the person with whom you are speaking to clarify.

42 ■ HELPFUL TIPS

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Contents Using Your CapTel IMPORTANT! Dialing 911 in an Emergency Contents How Does CapTel Work? CapTel 1-Line ModeOverview Features TOP ViewVolume VOL Button & Slide Control Display & Display ButtonsMenu Button Caption ButtonTone Slide Control Hold Button Mute for Captioned CallsLoud Ringer Flash Button Non-Captioned Calls OnlyInstalling Captel Select a LocationFor Mounting on Wall Setup the CapTelFor Desktop Use Register Your Long Distance Provider To Indicate Your Preferred Long Distance Carrier Select OneCalling & Answering 1-LINE Mode Placing a Call with CaptionsAnswering a Call with Captions 1-Line Mode CapTel 1-LinePlacing a Call Without Captions Answering a Call Without CaptionsConversation Tone Adjusting the SoundConversation Volume Ringer Pitch & Volume Using CapTel with Assistive DevicesOutgoing Volume Meter Knowing What is Happening on the Line Graphic MetersSignal Meter Speed Dialing from Memory Using Calling FeaturesSaving Speed Dial Numbers Reviewing Captions Adjusting Display ContrastRedialing from Memory During a Captioned Call Mute During a Non-Captioned Call HoldUnanswered Calls Using Caller IDIncoming Calls Display Contrast Menu SettingsSave Captions After Hanging Up Is a Number Required to Dial an Outside Line? Is a number required to dial an outside line? is displayedDo You Have Call-Waiting? Do you have call-waiting? is displayedCaptioning External Answering Machine Messages Captions Off Captions On/Off SettingCaptions On Ringer Pitch Using Automated Touchtone Systems Advanced CallingLeaving Messages on Answering Machines Retrieving Your Voice Mail MessagesCalling Another 1-Line CapTel User CapTel to CapTel Dialing the Relay Voice Number Dialing 711 1-Line ModeCalling a TTY User Via Traditional Relay Press the Caption VCO mode Dialing 911 in AN Emergency 1-LINE Mode Dialing 911 in AN Emergency Dialing 911 in AN Emergency Using 2-LINECAPTEL Optional HOW 2-LINE Captel Works Requirements for 2-LINE CaptelSetting UP the Captel for 2-LINE USE Setup phone for 2-LinePlacing a Call with Captions 2-LINE Mode Activate 2-Line MenuIf the Caption Feature is On If the Caption Feature is OffUsing CALL-WAITING with 2-LINE Captel Turning Captions ON/OFF During a CallDialing 911 with 2-LINE Captel Dialing 711 with 2-LINE Captel Line Captel Tips & Hints Problem Solving Helpful TipsThere are errors in the captions Captions seem delayed Helpful Tips Calling with Your CapTel How should I introduce CapTel to the people I call?Special Setup Instructions Connecting an External Signaler or Anwering MachineUsing a Headset or Neckloop Sharing a Telephone Line JackCare & Repair SpecificationsCleaning Captioning Service 10, 23, 29, 33 IndexVoice Carry Over VCO FCC Information Industry Canada Information Safety Instructions Save These Instructions