HELPFUL TIPS
Problem Solving
My CapTel does not ring.
Check that the
RINGER
switch is set to On.
Too many phones and/or computer modems in your home may exceed the “ringer equivalence number” (REN) of your telephone service. Contact your telephone service provider to verify that your service is adequate for your needs.
I want to make captioned calls at work, but I don’t hear a dial tone when I pick up the handset.
If you need to dial a “9” or another number to get an outside line, then you need to program the required number(s) before you can make a captioned call (see Is a Number Required to Dial an Outside Line? on page 20).
I brought my CapTel home from work and it doesn’t work.
Before you use your CapTel at home, make sure you erase the dialing prefix you may have saved to get an outside line at the office (see Is a Number Required to Dial an Outside Line? on page 20).
I dialed the phone number, but it looks like nothing is happening.
•If you are in an office: do you need to dial an outside line first?
If so, make sure the menu is programmed correctly (see Is a Number Required to Dial an Outside Line? on page 20).
•If you are not in an office (or do not need an outside line): check to make sure that nothing is programmed in the menu for an outside line by pressing the menu button repeatedly until “Is a number required to dial an outside line?” is displayed. Make sure that nothing is programmed in the menu option (press the button next to Yes just to check). If a number is listed, press the button next to the back arrow (←) to erase it, then press the button next to OK. Press the menu button until “Is a number required to dial an outside line?” is displayed again. This time, press the button next to No. Then Exit the menu system.
•If the above steps do not solve the problem, please contact CapTel Customer Service.
HELPFUL TIPS ■ 41