Polycom 550 manual Power and Startup, Controls, Symptom Problem Corrective Action

Page 100

User Guide for the SoundPoint IP 550/560 Phone

Power and Startup

Symptom

Problem

Corrective Action

 

 

 

There are power issues.

The SoundPoint IP 550/560

Do one of the following:

 

phone has no power.

• Check if the phone is properly plugged

 

 

into a functional AC outlet.

 

 

• If using PoE, check that the ethernet

 

 

cable is properly plugged into the

 

 

phone and the outlet port. Contact

 

 

your system administrator to ensure

 

 

that you are using a powered port,

 

 

enabled for PoE.

 

 

• Make sure that the phone isn't

 

 

plugged into a plug controlled by a

 

 

light switch that is off.

 

 

• If the phone is plugged into a power

 

 

strip, try plugging it directly into a wall

 

 

outlet instead.

 

 

• Try the phone in another room where

 

 

the electricity is known to be working

 

 

on a particular outlet.

 

 

 

Controls

Symptom

Problem

Corrective Action

 

 

 

The dial pad does not work.

The dial pad on the SoundPoint

Do one of the following:.

 

IP 550/560 phone does not

• Verify that the phone is unlocked (the

 

respond.

 

information status should not read

 

 

“This Phone is Locked”.

 

 

• Check to make sure the phone is

 

 

turned on (check display, other keys,

 

 

lights, try to place a call).

 

 

• Contact your system administrator.

 

 

 

5 - 2

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Contents Polycom SoundPoint IP 550/560 Phone User Guide Trademark Information Changes to This Guide Following sections are new for this editionUser Guide for the SoundPoint IP 550/560 Phone Contents Using the Advanced Features of Your Phone Customizing Your PhoneTroubleshooting Your Phone User Guide for the SoundPoint IP 550/560 Phone Viii Getting Started with Your Phone Features of your SoundPoint IP 550/560 phone are Features of Your PhoneDescription Feature Keys Description Icon Description Using the Navigation Keys Before You Use Your PhoneTo navigate menus and enter data, use these tips If you want to Then do thisRegistering Your Phone Information StatusRemotely with the Polycom Web Configuration Utility Using the Polycom Web Configuration UtilityYou can perform using your phone’s menu system Factory default password for a User is User Guide for the SoundPoint IP 550/560 Phone Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Duration and destination Not Disturb key againAnswering When in Another Call Ending Calls Redialing NumbersPlacing Calls on Hold Hosting Conference Calls Setting Up Conference CallsCall the first party Confrnc soft key again Managing Conference Calls System administrator Adding Parties to Conference Calls Press the New Call soft key Place a call to a new partyAfter the new party answers, press the Join soft key All parties in the conference call can now hear each otherSplitting Conference Calls Joining ConferencesEnding Conference Calls After you exit the conference Transferring CallsInformation, refer to Hosting Conference Calls on Performing a Blind Transfer Forwarding Calls URL or IP address, refer to Placing Calls on Enabling Do Not Disturb Assigning Speed Dial Keys Press againSelect Contact Directory Using Voice Mail Mail is saved in a centralized locationLocking and Unlocking the Phone About Your User Password Settings AdvancedSettings Basic Lock Phone Locking and Unlocking Your PhoneYour Missed Calls list when you unlock the phone Calling and Answering from a Locked PhonePress the Lock soft key Your phone is lockedLogging Into Phones Passwords are preset at the factory to the numerals Logging In and Out of a PhoneTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password User Guide for the SoundPoint IP 550/560 Phone Using the Advanced Features of Your Phone Using Multiple Call AppearancesUser Guide for the SoundPoint IP 550/560 Phone Using Text Messaging Select Features Messages Instant MessagesDo one of the following Press . Select Instant Messages Press the Ok soft keyUsing Buddy Lists Updating Your Presence SettingsSelect Features Presence My Status Do one of the following PressManaging Buddies Buddy status list from your contact directorySelect Features Presence Buddy Status Privacy List Select Features Presence Buddy StatusIntegrating With Microsoft Live Communications Server 2010, contact your system administrator Integrating With Microsoft Lync ServerAudio and video conferences Your buddy status listBroadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk Mode Sending PTT BroadcastsPress the Talk soft key to select a channel to broadcast on When you finish your broadcast, do one of the following Closes and the broadcast endsPeriod Receiving PTT BroadcastsReceiving PTT Broadcasts When You’re Not in an Active Call Receiving PTT Broadcasts During Active CallsEnding PTT Broadcasts Updating Channel Subscriptions Sending Pages Group Paging ModeTo send a page, press the Paging soft key Receiving Pages Receiving Pages When You’re Not in an Active Call Receiving Pages During Active CallsDefault paging group Handset or press the Headset key, you’ll hear a dial toneAccessing Features with Your Login Credentials Updating Your Phone’s Configuration Restarting Your PhoneTo restart the phone Configuring Basic Settings Changing the Appearance of the Time and DateChanging the Display Contrast Select Settings Basic Backlight Intensity Select Settings Basic ContrastChanging the Backlight Intensity Select Backlight Idle Intensity Select Backlight On IntensitySelect Maximum Intensity Enabling Headset Memory Mode Changing the Backlight TimeoutSelect Settings Basic Backlight Timeout Select Settings Basic Preferences Headset Analog Headset Select Settings Basic Ring Type Selecting the Correct Headset for Electronic HookswitchSelecting the Ring Type Select Settings Basic Preferences Audible Ringer Changing the Audible RingerChanging the Language Select Settings Basic Preferences LanguageSoundPoint IP 550/560 phone supports many languages Changing the Background Select Settings Basic Preferences BackgroundSelect Background Prioritize Background Changing the Soft Key Label Color Select Settings Basic Preferences Label Color Adjusting the VolumeMuting the Microphone Managing Call Lists Adding Contacts Managing ContactsPress the More soft key Press the Add soft key Customizing Your Phone Select Corporate Directory Search for the contactEditing Contacts Deleting Contacts Placing Calls to ContactsSearching for Contacts Searching the Corporate Directory Customizing Your Phone Distinguishing Calls Managing Incoming CallsRing type Rejecting Calls Are immediately sent to your voice mailDiverting Calls System Customizations User Guide for the SoundPoint IP 550/560 Phone Troubleshooting Your Phone Symptom Problem Corrective Action Power and StartupControls Lines Line Information. From Access to Screens and SystemsThen select Status Network Settings Basic Preferences Headset Echo CancellationAudio CallingSettings Basic Ring Type Menu Basic SettingsPreferences Audible Ringer Displays Contrast onProductivity Suite Testing Phone HardwareStatus Licenses User Guide for the SoundPoint IP 550/560 Phone Service Agreements Governing LawWarranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Safety and Compliance Part 15 FCC Rules Installation InstructionsClass B Digital Device or Peripheral ModificationsRussian Compliance SoundPoint IP Echo Cancellation PTC220 Paragraph 8.3.1 Digital Telephone Loudness RatingUse of IP Networks through the Pstn Use of Voice Compression through the PstnEnd-User License Agreement for Polycom Software Support Services Limitation of Liability Israel Office Corporate HeadquartersNetherlands Office
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550 specifications

The Polycom 650 and 550 are advanced conference phones designed to enhance audio communication in business environments. These devices are part of the Polycom SoundStation series and are widely recognized for their superior sound quality and user-friendly interface.

The Polycom SoundStation IP 650 is particularly noted for its support of Voice over IP (VoIP) technology. This means that it can connect to a VoIP network, allowing users to make calls over the internet rather than traditional phone lines. The IP 650 features high-definition audio, or HD Voice, which significantly enhances the clarity of conversations. Equipped with multiple microphones, it can pick up voices from all angles within a conference room, making it suitable for meetings of varying sizes.

One of the standout features of the Polycom 650 is its ability to integrate with various business applications. It supports Microsoft Skype for Business and other collaboration tools, allowing users to connect easily and seamlessly. The device also features an intuitive user interface with backlit display and dedicated buttons for quick access to essential functions, making it easy to dial and manage calls.

On the other hand, the Polycom SoundStation IP 550 is designed for smaller conference rooms but still packs a punch with its feature set. Similar to the 650, it offers high-definition voice quality, ensuring that conversations are crystal clear. The IP 550 is compatible with a variety of SIP-based VoIP platforms, providing flexibility for businesses looking to integrate their communications systems.

Both the Polycom 650 and 550 models come equipped with features such as call management functionalities, support for Bluetooth connectivity, and the ability to connect to mobile devices. This functionality allows participants to join meetings conveniently, whether they are in the conference room or working remotely.

The build quality of both devices is robust, designed to withstand the rigors of daily use in busy office environments. The sleek and professional design fits well into any office decor, reinforcing the branding of businesses that prioritize quality communication.

In summary, the Polycom 650 and 550 conference phones are powerful tools for enhancing business communication. With their advanced audio technologies, compatibility with various platforms, and user-friendly features, these devices are essential for any organization looking to improve its conferencing capabilities. The impressive sound quality, reliability, and ease of use make them ideal choices for businesses of all sizes.
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