Polycom 550 manual Broadcasting Messages Using Push-to-Talk and Group Paging

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Using the Advanced Features of Your Phone

Calling Your Buddies

To place a call from your buddy list:

1.Do one of the following:

a Press , and select Features > Presence > Buddy Status. b Select the Buddies soft key.

2.Scroll to desired buddy in the list.

3.Press the Dial soft key or lift the handset.

Broadcasting Messages Using Push-to-Talk and Group Paging

The Group Paging and Push-to-Talk (PTT) features enable you to broadcast a message to as many people as have subscribed to a channel or have been placed in a group. Your system administrator can set up both features on your phone.

Group Paging mode enables you to broadcast a one-way announcement to people subscribed to a paging group. The people receiving the announcement can’t respond to the message.

PTT mode enables you to broadcast a message to people subscribed to a channel. The people receiving the message can respond to the message by broadcasting a message over the same channel. In this way, PTT is a collaborative broadcast mode.

Your system administrator can define up to 25 Paging Groups (for Group Paging mode) or Channels (for PTT mode). Your system administrator may assign a label to each group or channel that easily identifies the phones in the group or channel (for example, All, HR Dept, Shipping Staff, or Executives). Each group or channel will have one of the following priorities:

•Normal (for Groups/Channels 1-23)—Broadcasts sent to Groups/Channels 1 to 23 are considered Normal broadcasts. When a phone receives more than one Normal broadcast, the first broadcast received is accepted, and all others are ignored (not played and not stored). By default, all phones receive broadcasts sent to Group/Channel 1.

•Priority (for Group/Channel 24)—Broadcasts sent to Group/Channel 24 are considered Priority broadcasts. All phones receive Priority broadcasts unless Do Not Disturb is enabled. If a phone receives a Priority broadcast while an Emergency broadcast is already playing, the Priority broadcast is

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Contents Polycom SoundPoint IP 550/560 Phone User Guide Trademark Information Following sections are new for this edition Changes to This GuideUser Guide for the SoundPoint IP 550/560 Phone Contents Customizing Your Phone Using the Advanced Features of Your PhoneTroubleshooting Your Phone User Guide for the SoundPoint IP 550/560 Phone Viii Getting Started with Your Phone Description Features of Your PhoneFeatures of your SoundPoint IP 550/560 phone are Feature Keys Description Icon Description If you want to Then do this Using the Navigation KeysBefore You Use Your Phone To navigate menus and enter data, use these tipsInformation Status Registering Your PhoneYou can perform using your phone’s menu system Using the Polycom Web Configuration UtilityRemotely with the Polycom Web Configuration Utility Factory default password for a User is User Guide for the SoundPoint IP 550/560 Phone Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Not Disturb key again Duration and destinationAnswering When in Another Call Redialing Numbers Ending CallsPlacing Calls on Hold Call the first party Setting Up Conference CallsHosting Conference Calls Confrnc soft key again Managing Conference Calls System administrator Adding Parties to Conference Calls All parties in the conference call can now hear each other Press the New Call soft keyPlace a call to a new party After the new party answers, press the Join soft keyEnding Conference Calls Joining ConferencesSplitting Conference Calls Information, refer to Hosting Conference Calls on Transferring CallsAfter you exit the conference Performing a Blind Transfer Forwarding Calls URL or IP address, refer to Placing Calls on Enabling Do Not Disturb Press again Assigning Speed Dial KeysSelect Contact Directory Mail is saved in a centralized location Using Voice MailLocking and Unlocking the Phone Locking and Unlocking Your Phone About Your User PasswordSettings Advanced Settings Basic Lock PhoneYour phone is locked Your Missed Calls list when you unlock the phoneCalling and Answering from a Locked Phone Press the Lock soft keyLogging Into Phones Logging In and Out of a Phone Passwords are preset at the factory to the numeralsTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password User Guide for the SoundPoint IP 550/560 Phone Using Multiple Call Appearances Using the Advanced Features of Your PhoneUser Guide for the SoundPoint IP 550/560 Phone Select Features Messages Instant Messages Using Text MessagingPress the Ok soft key Do one of the following Press . Select Instant MessagesDo one of the following Press Using Buddy ListsUpdating Your Presence Settings Select Features Presence My Status Buddy status list from your contact directory Managing BuddiesIntegrating With Microsoft Live Communications Server Select Features Presence Buddy StatusSelect Features Presence Buddy Status Privacy List Your buddy status list 2010, contact your system administratorIntegrating With Microsoft Lync Server Audio and video conferencesBroadcasting Messages Using Push-to-Talk and Group Paging Sending PTT Broadcasts Push-to-Talk ModePress the Talk soft key to select a channel to broadcast on Receiving PTT Broadcasts When you finish your broadcast, do one of the followingCloses and the broadcast ends PeriodReceiving PTT Broadcasts During Active Calls Receiving PTT Broadcasts When You’re Not in an Active CallEnding PTT Broadcasts Updating Channel Subscriptions To send a page, press the Paging soft key Group Paging ModeSending Pages Receiving Pages Receiving Pages During Active Calls Receiving Pages When You’re Not in an Active CallHandset or press the Headset key, you’ll hear a dial tone Default paging groupAccessing Features with Your Login Credentials Restarting Your Phone Updating Your Phone’s ConfigurationTo restart the phone Changing the Appearance of the Time and Date Configuring Basic SettingsChanging the Display Contrast Changing the Backlight Intensity Select Settings Basic ContrastSelect Settings Basic Backlight Intensity Select Maximum Intensity Select Backlight On IntensitySelect Backlight Idle Intensity Select Settings Basic Backlight Timeout Changing the Backlight TimeoutEnabling Headset Memory Mode Select Settings Basic Preferences Headset Analog Headset Selecting the Ring Type Selecting the Correct Headset for Electronic HookswitchSelect Settings Basic Ring Type Changing the Audible Ringer Select Settings Basic Preferences Audible RingerSoundPoint IP 550/560 phone supports many languages Select Settings Basic Preferences LanguageChanging the Language Select Background Prioritize Background Select Settings Basic Preferences BackgroundChanging the Background Changing the Soft Key Label Color Muting the Microphone Adjusting the VolumeSelect Settings Basic Preferences Label Color Managing Call Lists Press the More soft key Press the Add soft key Managing ContactsAdding Contacts Customizing Your Phone Search for the contact Select Corporate DirectoryEditing Contacts Placing Calls to Contacts Deleting ContactsSearching for Contacts Searching the Corporate Directory Customizing Your Phone Ring type Managing Incoming CallsDistinguishing Calls Are immediately sent to your voice mail Rejecting CallsDiverting Calls System Customizations User Guide for the SoundPoint IP 550/560 Phone Troubleshooting Your Phone Controls Power and StartupSymptom Problem Corrective Action Then select Status Network Access to Screens and SystemsLines Line Information. From Calling Settings Basic PreferencesHeadset Echo Cancellation AudioPreferences Audible Ringer Menu Basic SettingsSettings Basic Ring Type Contrast on DisplaysStatus Licenses Testing Phone HardwareProductivity Suite User Guide for the SoundPoint IP 550/560 Phone Governing Law Service AgreementsExclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Modifications Safety and Compliance Part 15 FCC RulesInstallation Instructions Class B Digital Device or PeripheralRussian Compliance SoundPoint IP PTC220 Paragraph 8.3.1 Digital Telephone Loudness Rating Echo CancellationUse of Voice Compression through the Pstn Use of IP Networks through the PstnEnd-User License Agreement for Polycom Software Support Services Limitation of Liability Netherlands Office Corporate HeadquartersIsrael Office

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