Polycom
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Polycom SoundPoint IP 550/560 Phone User Guide
Troubleshooting
Install
Password
Default paging group
System administrator
Warranty
Configuring Basic Settings
Access to Screens and Systems
Setting Up Conference Calls
Changing the Backlight Timeout
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Polycom® SoundPoint IP® 550/560 Phone User Guide
UC Software 4.0.1
November 2011
1725-12567-001
Rev. E
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Contents
Polycom SoundPoint IP 550/560 Phone User Guide
Trademark Information
Following sections are new for this edition
Changes to This Guide
User Guide for the SoundPoint IP 550/560 Phone
Contents
Customizing Your Phone
Using the Advanced Features of Your Phone
Troubleshooting Your Phone
User Guide for the SoundPoint IP 550/560 Phone Viii
Getting Started with Your Phone
Features of your SoundPoint IP 550/560 phone are
Features of Your Phone
Description
Feature Keys
Description
Icon Description
Before You Use Your Phone
Using the Navigation Keys
To navigate menus and enter data, use these tips
If you want to Then do this
Information Status
Registering Your Phone
Remotely with the Polycom Web Configuration Utility
Using the Polycom Web Configuration Utility
You can perform using your phone’s menu system
Factory default password for a User is
User Guide for the SoundPoint IP 550/560 Phone
Using the Basic Features of Your Phone
Placing Calls
To place a call using the handset
Answering Calls
Not Disturb key again
Duration and destination
Answering When in Another Call
Redialing Numbers
Ending Calls
Placing Calls on Hold
Hosting Conference Calls
Setting Up Conference Calls
Call the first party
Confrnc soft key again
Managing Conference Calls
System administrator
Adding Parties to Conference Calls
Place a call to a new party
Press the New Call soft key
After the new party answers, press the Join soft key
All parties in the conference call can now hear each other
Splitting Conference Calls
Joining Conferences
Ending Conference Calls
After you exit the conference
Transferring Calls
Information, refer to Hosting Conference Calls on
Performing a Blind Transfer
Forwarding Calls
URL or IP address, refer to Placing Calls on
Enabling Do Not Disturb
Press again
Assigning Speed Dial Keys
Select Contact Directory
Mail is saved in a centralized location
Using Voice Mail
Locking and Unlocking the Phone
Settings Advanced
About Your User Password
Settings Basic Lock Phone
Locking and Unlocking Your Phone
Calling and Answering from a Locked Phone
Your Missed Calls list when you unlock the phone
Press the Lock soft key
Your phone is locked
Logging Into Phones
Logging In and Out of a Phone
Passwords are preset at the factory to the numerals
To log out of a phone
Placing Calls from Phones that are in the Logged Out State
Changing Your User Password
User Guide for the SoundPoint IP 550/560 Phone
Using Multiple Call Appearances
Using the Advanced Features of Your Phone
User Guide for the SoundPoint IP 550/560 Phone
Select Features Messages Instant Messages
Using Text Messaging
Press the Ok soft key
Do one of the following Press . Select Instant Messages
Updating Your Presence Settings
Using Buddy Lists
Select Features Presence My Status
Do one of the following Press
Buddy status list from your contact directory
Managing Buddies
Select Features Presence Buddy Status Privacy List
Select Features Presence Buddy Status
Integrating With Microsoft Live Communications Server
Integrating With Microsoft Lync Server
2010, contact your system administrator
Audio and video conferences
Your buddy status list
Broadcasting Messages Using Push-to-Talk and Group Paging
Sending PTT Broadcasts
Push-to-Talk Mode
Press the Talk soft key to select a channel to broadcast on
Closes and the broadcast ends
When you finish your broadcast, do one of the following
Period
Receiving PTT Broadcasts
Receiving PTT Broadcasts During Active Calls
Receiving PTT Broadcasts When You’re Not in an Active Call
Ending PTT Broadcasts
Updating Channel Subscriptions
Sending Pages
Group Paging Mode
To send a page, press the Paging soft key
Receiving Pages
Receiving Pages During Active Calls
Receiving Pages When You’re Not in an Active Call
Handset or press the Headset key, you’ll hear a dial tone
Default paging group
Accessing Features with Your Login Credentials
Restarting Your Phone
Updating Your Phone’s Configuration
To restart the phone
Changing the Appearance of the Time and Date
Configuring Basic Settings
Changing the Display Contrast
Select Settings Basic Backlight Intensity
Select Settings Basic Contrast
Changing the Backlight Intensity
Select Backlight Idle Intensity
Select Backlight On Intensity
Select Maximum Intensity
Enabling Headset Memory Mode
Changing the Backlight Timeout
Select Settings Basic Backlight Timeout
Select Settings Basic Preferences Headset Analog Headset
Select Settings Basic Ring Type
Selecting the Correct Headset for Electronic Hookswitch
Selecting the Ring Type
Changing the Audible Ringer
Select Settings Basic Preferences Audible Ringer
Changing the Language
Select Settings Basic Preferences Language
SoundPoint IP 550/560 phone supports many languages
Changing the Background
Select Settings Basic Preferences Background
Select Background Prioritize Background
Changing the Soft Key Label Color
Select Settings Basic Preferences Label Color
Adjusting the Volume
Muting the Microphone
Managing Call Lists
Adding Contacts
Managing Contacts
Press the More soft key Press the Add soft key
Customizing Your Phone
Search for the contact
Select Corporate Directory
Editing Contacts
Placing Calls to Contacts
Deleting Contacts
Searching for Contacts
Searching the Corporate Directory
Customizing Your Phone
Distinguishing Calls
Managing Incoming Calls
Ring type
Are immediately sent to your voice mail
Rejecting Calls
Diverting Calls
System Customizations
User Guide for the SoundPoint IP 550/560 Phone
Troubleshooting Your Phone
Symptom Problem Corrective Action
Power and Startup
Controls
Lines Line Information. From
Access to Screens and Systems
Then select Status Network
Headset Echo Cancellation
Settings Basic Preferences
Audio
Calling
Settings Basic Ring Type
Menu Basic Settings
Preferences Audible Ringer
Contrast on
Displays
Productivity Suite
Testing Phone Hardware
Status Licenses
User Guide for the SoundPoint IP 550/560 Phone
Governing Law
Service Agreements
Warranty Exclusive
Polycom Limited Warranty and Limitation Liability
Exclusions
Installation Instructions
Safety and Compliance Part 15 FCC Rules
Class B Digital Device or Peripheral
Modifications
Russian Compliance SoundPoint IP
PTC220 Paragraph 8.3.1 Digital Telephone Loudness Rating
Echo Cancellation
Use of Voice Compression through the Pstn
Use of IP Networks through the Pstn
End-User License Agreement for Polycom Software
Support Services
Limitation of Liability
Israel Office
Corporate Headquarters
Netherlands Office
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