Polycom 550 manual Accessing Features with Your Login Credentials

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User Guide for the SoundPoint IP 550/560 Phone

Allowing Pages to Play During Active Calls

The Accept While Busy option allows pages to come in as active calls (if enabled) or held calls (if disabled).

If enabled, a page will interrupt telephone calls and you’ll be able to hear the audio of both the telephone call and the page. The party on the other end of the telephone call cannot hear the page unless that party has also enabled Accept While Busy.

If disabled, pages are placed on hold during an active call. To hear the page, select the page, and then resume it.

To allow or disallow pages to play during an active call:

1.Press , then select Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging.

2.From the Group Paging Configuration screen, use the down arrow key to locate Accept While Busy, then press the Edit soft key.

3.From the Accept While Busy screen, use the left or right arrow key to select Enabled or Disabled, then press the Ok soft key.

The default setting is Disabled. When enabled, your phone will accept and play pages while you’re in an active call. When disabled, your phone won’t play pages while you’re in a call, but will hold them instead.

Accessing Features with Your Login Credentials

If your phone is set up to integrate with Microsoft Lync, your system administrator has assigned you login credentials-a domain, user name, and password-that your phone requires to access the feature.

If there is a problem with your login credentials, you won't be able to access the feature on your phone. When your phone has incorrect login credentials, the message ‘Login Credentials failed.’ displays on the screen. You must re-submit your login credentials.

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Contents Polycom SoundPoint IP 550/560 Phone User Guide Trademark Information Changes to This Guide Following sections are new for this editionUser Guide for the SoundPoint IP 550/560 Phone Contents Using the Advanced Features of Your Phone Customizing Your PhoneTroubleshooting Your Phone User Guide for the SoundPoint IP 550/560 Phone Viii Getting Started with Your Phone Features of your SoundPoint IP 550/560 phone are Features of Your PhoneDescription Feature Keys Description Icon Description To navigate menus and enter data, use these tips Using the Navigation KeysBefore You Use Your Phone If you want to Then do thisRegistering Your Phone Information StatusRemotely with the Polycom Web Configuration Utility Using the Polycom Web Configuration UtilityYou can perform using your phone’s menu system Factory default password for a User is User Guide for the SoundPoint IP 550/560 Phone Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Duration and destination Not Disturb key againAnswering When in Another Call Ending Calls Redialing NumbersPlacing Calls on Hold Hosting Conference Calls Setting Up Conference CallsCall the first party Confrnc soft key again Managing Conference Calls System administrator Adding Parties to Conference Calls After the new party answers, press the Join soft key Press the New Call soft keyPlace a call to a new party All parties in the conference call can now hear each otherSplitting Conference Calls Joining ConferencesEnding Conference Calls After you exit the conference Transferring CallsInformation, refer to Hosting Conference Calls on Performing a Blind Transfer Forwarding Calls URL or IP address, refer to Placing Calls on Enabling Do Not Disturb Assigning Speed Dial Keys Press againSelect Contact Directory Using Voice Mail Mail is saved in a centralized locationLocking and Unlocking the Phone Settings Basic Lock Phone About Your User PasswordSettings Advanced Locking and Unlocking Your PhonePress the Lock soft key Your Missed Calls list when you unlock the phoneCalling and Answering from a Locked Phone Your phone is lockedLogging Into Phones Passwords are preset at the factory to the numerals Logging In and Out of a PhoneTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password User Guide for the SoundPoint IP 550/560 Phone Using the Advanced Features of Your Phone Using Multiple Call AppearancesUser Guide for the SoundPoint IP 550/560 Phone Using Text Messaging Select Features Messages Instant MessagesDo one of the following Press . Select Instant Messages Press the Ok soft keySelect Features Presence My Status Using Buddy ListsUpdating Your Presence Settings Do one of the following PressManaging Buddies Buddy status list from your contact directorySelect Features Presence Buddy Status Privacy List Select Features Presence Buddy StatusIntegrating With Microsoft Live Communications Server Audio and video conferences 2010, contact your system administratorIntegrating With Microsoft Lync Server Your buddy status listBroadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk Mode Sending PTT BroadcastsPress the Talk soft key to select a channel to broadcast on Period When you finish your broadcast, do one of the followingCloses and the broadcast ends Receiving PTT BroadcastsReceiving PTT Broadcasts When You’re Not in an Active Call Receiving PTT Broadcasts During Active CallsEnding PTT Broadcasts Updating Channel Subscriptions Sending Pages Group Paging ModeTo send a page, press the Paging soft key Receiving Pages Receiving Pages When You’re Not in an Active Call Receiving Pages During Active CallsDefault paging group Handset or press the Headset key, you’ll hear a dial toneAccessing Features with Your Login Credentials Updating Your Phone’s Configuration Restarting Your PhoneTo restart the phone Configuring Basic Settings Changing the Appearance of the Time and DateChanging the Display Contrast Select Settings Basic Backlight Intensity Select Settings Basic ContrastChanging the Backlight Intensity Select Backlight Idle Intensity Select Backlight On IntensitySelect Maximum Intensity Enabling Headset Memory Mode Changing the Backlight TimeoutSelect Settings Basic Backlight Timeout Select Settings Basic Preferences Headset Analog Headset Select Settings Basic Ring Type Selecting the Correct Headset for Electronic HookswitchSelecting the Ring Type Select Settings Basic Preferences Audible Ringer Changing the Audible RingerChanging the Language Select Settings Basic Preferences LanguageSoundPoint IP 550/560 phone supports many languages Changing the Background Select Settings Basic Preferences BackgroundSelect Background Prioritize Background Changing the Soft Key Label Color Select Settings Basic Preferences Label Color Adjusting the VolumeMuting the Microphone Managing Call Lists Adding Contacts Managing ContactsPress the More soft key Press the Add soft key Customizing Your Phone Select Corporate Directory Search for the contactEditing Contacts Deleting Contacts Placing Calls to ContactsSearching for Contacts Searching the Corporate Directory Customizing Your Phone Distinguishing Calls Managing Incoming CallsRing type Rejecting Calls Are immediately sent to your voice mailDiverting Calls System Customizations User Guide for the SoundPoint IP 550/560 Phone Troubleshooting Your Phone Symptom Problem Corrective Action Power and StartupControls Lines Line Information. From Access to Screens and SystemsThen select Status Network Audio Settings Basic PreferencesHeadset Echo Cancellation CallingSettings Basic Ring Type Menu Basic SettingsPreferences Audible Ringer Displays Contrast onProductivity Suite Testing Phone HardwareStatus Licenses User Guide for the SoundPoint IP 550/560 Phone Service Agreements Governing LawWarranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Class B Digital Device or Peripheral Safety and Compliance Part 15 FCC RulesInstallation Instructions ModificationsRussian Compliance SoundPoint IP Echo Cancellation PTC220 Paragraph 8.3.1 Digital Telephone Loudness RatingUse of IP Networks through the Pstn Use of Voice Compression through the PstnEnd-User License Agreement for Polycom Software Support Services Limitation of Liability Israel Office Corporate HeadquartersNetherlands Office

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