Polycom 550 manual Using the Basic Features of Your Phone

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Using the Basic Features of Your Phone

Your SoundPoint IP 550/560 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place a call, transfer a call to someone else, or conduct a conference call.

At any time, at most one active call may be in progress on your phone. The active call is the one that has audio associated with it. There may be multiple other calls on hold in an “Incoming call” or “Ringing” state.

This chapter provides basic operating instructions for the SoundPoint IP 550/560 phone. The topics include:

•Placing Calls

•Answering Calls

•Ending Calls

•Redialing Numbers

•Placing Calls on Hold

•Hosting Conference Calls

•Transferring Calls

•Forwarding Calls

•Enabling Do Not Disturb

•Assigning Speed Dial Keys

•Using Voice Mail

•Locking and Unlocking the Phone

•Logging Into Phones

To customize your phone, refer to Customizing Your Phone on page 4-1. To read about the phone’s advanced features, refer to Using the Advanced Features of Your Phone on page 3-1.

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Contents Polycom SoundPoint IP 550/560 Phone User Guide Trademark Information Following sections are new for this edition Changes to This GuideUser Guide for the SoundPoint IP 550/560 Phone Contents Customizing Your Phone Using the Advanced Features of Your PhoneTroubleshooting Your Phone User Guide for the SoundPoint IP 550/560 Phone Viii Getting Started with Your Phone Features of your SoundPoint IP 550/560 phone are Features of Your PhoneDescription Feature Keys Description Icon Description If you want to Then do this Using the Navigation KeysBefore You Use Your Phone To navigate menus and enter data, use these tipsInformation Status Registering Your Phone Remotely with the Polycom Web Configuration Utility Using the Polycom Web Configuration Utility You can perform using your phone’s menu system Factory default password for a User is User Guide for the SoundPoint IP 550/560 Phone Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Not Disturb key again Duration and destinationAnswering When in Another Call Redialing Numbers Ending CallsPlacing Calls on Hold Hosting Conference Calls Setting Up Conference CallsCall the first party Confrnc soft key again Managing Conference Calls System administrator Adding Parties to Conference Calls All parties in the conference call can now hear each other Press the New Call soft keyPlace a call to a new party After the new party answers, press the Join soft keySplitting Conference Calls Joining ConferencesEnding Conference Calls After you exit the conference Transferring CallsInformation, refer to Hosting Conference Calls on Performing a Blind Transfer Forwarding Calls URL or IP address, refer to Placing Calls on Enabling Do Not Disturb Press again Assigning Speed Dial KeysSelect Contact Directory Mail is saved in a centralized location Using Voice MailLocking and Unlocking the Phone Locking and Unlocking Your Phone About Your User PasswordSettings Advanced Settings Basic Lock PhoneYour phone is locked Your Missed Calls list when you unlock the phoneCalling and Answering from a Locked Phone Press the Lock soft keyLogging Into Phones Logging In and Out of a Phone Passwords are preset at the factory to the numeralsTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password User Guide for the SoundPoint IP 550/560 Phone Using Multiple Call Appearances Using the Advanced Features of Your PhoneUser Guide for the SoundPoint IP 550/560 Phone Select Features Messages Instant Messages Using Text MessagingPress the Ok soft key Do one of the following Press . Select Instant MessagesDo one of the following Press Using Buddy ListsUpdating Your Presence Settings Select Features Presence My StatusBuddy status list from your contact directory Managing BuddiesSelect Features Presence Buddy Status Privacy List Select Features Presence Buddy StatusIntegrating With Microsoft Live Communications Server Your buddy status list 2010, contact your system administratorIntegrating With Microsoft Lync Server Audio and video conferencesBroadcasting Messages Using Push-to-Talk and Group Paging Sending PTT Broadcasts Push-to-Talk ModePress the Talk soft key to select a channel to broadcast on Receiving PTT Broadcasts When you finish your broadcast, do one of the followingCloses and the broadcast ends PeriodReceiving PTT Broadcasts During Active Calls Receiving PTT Broadcasts When You’re Not in an Active CallEnding PTT Broadcasts Updating Channel Subscriptions Sending Pages Group Paging ModeTo send a page, press the Paging soft key Receiving Pages Receiving Pages During Active Calls Receiving Pages When You’re Not in an Active CallHandset or press the Headset key, you’ll hear a dial tone Default paging groupAccessing Features with Your Login Credentials Restarting Your Phone Updating Your Phone’s ConfigurationTo restart the phone Changing the Appearance of the Time and Date Configuring Basic SettingsChanging the Display Contrast Select Settings Basic Backlight Intensity Select Settings Basic ContrastChanging the Backlight Intensity Select Backlight Idle Intensity Select Backlight On IntensitySelect Maximum Intensity Enabling Headset Memory Mode Changing the Backlight TimeoutSelect Settings Basic Backlight Timeout Select Settings Basic Preferences Headset Analog Headset Select Settings Basic Ring Type Selecting the Correct Headset for Electronic HookswitchSelecting the Ring Type Changing the Audible Ringer Select Settings Basic Preferences Audible RingerChanging the Language Select Settings Basic Preferences LanguageSoundPoint IP 550/560 phone supports many languages Changing the Background Select Settings Basic Preferences BackgroundSelect Background Prioritize Background Changing the Soft Key Label Color Select Settings Basic Preferences Label Color Adjusting the VolumeMuting the Microphone Managing Call Lists Adding Contacts Managing ContactsPress the More soft key Press the Add soft key Customizing Your Phone Search for the contact Select Corporate DirectoryEditing Contacts Placing Calls to Contacts Deleting ContactsSearching for Contacts Searching the Corporate Directory Customizing Your Phone Distinguishing Calls Managing Incoming CallsRing type Are immediately sent to your voice mail Rejecting CallsDiverting Calls System Customizations User Guide for the SoundPoint IP 550/560 Phone Troubleshooting Your Phone Symptom Problem Corrective Action Power and StartupControls Lines Line Information. From Access to Screens and SystemsThen select Status Network Calling Settings Basic PreferencesHeadset Echo Cancellation AudioSettings Basic Ring Type Menu Basic SettingsPreferences Audible Ringer Contrast on DisplaysProductivity Suite Testing Phone HardwareStatus Licenses User Guide for the SoundPoint IP 550/560 Phone Governing Law Service AgreementsWarranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Modifications Safety and Compliance Part 15 FCC RulesInstallation Instructions Class B Digital Device or PeripheralRussian Compliance SoundPoint IP PTC220 Paragraph 8.3.1 Digital Telephone Loudness Rating Echo CancellationUse of Voice Compression through the Pstn Use of IP Networks through the PstnEnd-User License Agreement for Polycom Software Support Services Limitation of Liability Israel Office Corporate HeadquartersNetherlands Office

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