Polycom 550 manual Audio, Calling, Settings Basic Preferences, Headset Echo Cancellation

Page 102

User Guide for the SoundPoint IP 550/560 Phone

Audio

Symptom

Problem

Corrective Action

 

 

 

There is no audio on the

The connections are not correct.

Do one of the following:

headset.

 

• Ensure the headset is plugged into the

 

 

jack marked Headset at the rear of the

 

 

phone.

 

 

• Ensure the headset amplifier (if

 

 

present) is turned on and/or the

 

 

volume is correctly adjusted. If the

 

 

amplifier uses batteries, check that

 

 

they are fully charged.

 

 

 

You are using a headset and the

There may be an issue with the

Do the following:

people you call hear echo.

echo cancellation feature of your

• Press the Menu key, then select

 

headset.

 

Settings > Basic > Preferences >

 

 

Headset > Echo Cancellation.

 

 

Using the arrow keys, select Enabled,

 

 

and then press the Select soft key.

 

 

• Contact your system administrator.

 

 

 

Calling

Symptom

Problem

Corrective Action

 

 

 

There is no dial tone.

Power is not correctly applied to

Do one of the following:

 

the SoundPoint IP 550/560

• Check that the screen is illuminated.

 

phone.

 

• Make sure the LAN cable is inserted

 

 

 

 

properly at the back of the phone (try

 

 

unplugging and re-inserting the

 

 

cable).

 

 

• If using in-line powering, have your

 

 

system administrator check that the

 

 

switch is supplying power to the

 

 

phone.

 

 

 

 

Dial tone is not present on one of

Do one of the following:

 

the audio modes.

• Switch between Handset, Headset (if

 

 

present) or Hands-Free

 

 

Speakerphone to see if the dial tone is

 

 

present for one of audio modes.

 

 

• If the dial tone exists on another audio

 

 

mode, connect a different handset or

 

 

headset to isolate the problem.

 

 

 

 

The phone is not registered.

Contact your system administrator.

 

 

 

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Contents Polycom SoundPoint IP 550/560 Phone User Guide Trademark Information Changes to This Guide Following sections are new for this editionUser Guide for the SoundPoint IP 550/560 Phone Contents Using the Advanced Features of Your Phone Customizing Your PhoneTroubleshooting Your Phone User Guide for the SoundPoint IP 550/560 Phone Viii Getting Started with Your Phone Features of Your Phone Features of your SoundPoint IP 550/560 phone areDescription Feature Keys Description Icon Description To navigate menus and enter data, use these tips Using the Navigation KeysBefore You Use Your Phone If you want to Then do thisRegistering Your Phone Information StatusUsing the Polycom Web Configuration Utility Remotely with the Polycom Web Configuration UtilityYou can perform using your phone’s menu system Factory default password for a User is User Guide for the SoundPoint IP 550/560 Phone Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Duration and destination Not Disturb key againAnswering When in Another Call Ending Calls Redialing NumbersPlacing Calls on Hold Setting Up Conference Calls Hosting Conference CallsCall the first party Confrnc soft key again Managing Conference Calls System administrator Adding Parties to Conference Calls After the new party answers, press the Join soft key Press the New Call soft keyPlace a call to a new party All parties in the conference call can now hear each otherJoining Conferences Splitting Conference CallsEnding Conference Calls Transferring Calls After you exit the conferenceInformation, refer to Hosting Conference Calls on Performing a Blind Transfer Forwarding Calls URL or IP address, refer to Placing Calls on Enabling Do Not Disturb Assigning Speed Dial Keys Press againSelect Contact Directory Using Voice Mail Mail is saved in a centralized locationLocking and Unlocking the Phone Settings Basic Lock Phone About Your User PasswordSettings Advanced Locking and Unlocking Your PhonePress the Lock soft key Your Missed Calls list when you unlock the phoneCalling and Answering from a Locked Phone Your phone is lockedLogging Into Phones Passwords are preset at the factory to the numerals Logging In and Out of a PhoneTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password User Guide for the SoundPoint IP 550/560 Phone Using the Advanced Features of Your Phone Using Multiple Call AppearancesUser Guide for the SoundPoint IP 550/560 Phone Using Text Messaging Select Features Messages Instant MessagesDo one of the following Press . Select Instant Messages Press the Ok soft keySelect Features Presence My Status Using Buddy ListsUpdating Your Presence Settings Do one of the following PressManaging Buddies Buddy status list from your contact directorySelect Features Presence Buddy Status Select Features Presence Buddy Status Privacy ListIntegrating With Microsoft Live Communications Server Audio and video conferences 2010, contact your system administratorIntegrating With Microsoft Lync Server Your buddy status listBroadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk Mode Sending PTT BroadcastsPress the Talk soft key to select a channel to broadcast on Period When you finish your broadcast, do one of the followingCloses and the broadcast ends Receiving PTT BroadcastsReceiving PTT Broadcasts When You’re Not in an Active Call Receiving PTT Broadcasts During Active CallsEnding PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Sending PagesTo send a page, press the Paging soft key Receiving Pages Receiving Pages When You’re Not in an Active Call Receiving Pages During Active CallsDefault paging group Handset or press the Headset key, you’ll hear a dial toneAccessing Features with Your Login Credentials Updating Your Phone’s Configuration Restarting Your PhoneTo restart the phone Configuring Basic Settings Changing the Appearance of the Time and DateChanging the Display Contrast Select Settings Basic Contrast Select Settings Basic Backlight IntensityChanging the Backlight Intensity Select Backlight On Intensity Select Backlight Idle IntensitySelect Maximum Intensity Changing the Backlight Timeout Enabling Headset Memory ModeSelect Settings Basic Backlight Timeout Select Settings Basic Preferences Headset Analog Headset Selecting the Correct Headset for Electronic Hookswitch Select Settings Basic Ring TypeSelecting the Ring Type Select Settings Basic Preferences Audible Ringer Changing the Audible RingerSelect Settings Basic Preferences Language Changing the LanguageSoundPoint IP 550/560 phone supports many languages Select Settings Basic Preferences Background Changing the BackgroundSelect Background Prioritize Background Changing the Soft Key Label Color Adjusting the Volume Select Settings Basic Preferences Label ColorMuting the Microphone Managing Call Lists Managing Contacts Adding ContactsPress the More soft key Press the Add soft key Customizing Your Phone Select Corporate Directory Search for the contactEditing Contacts Deleting Contacts Placing Calls to ContactsSearching for Contacts Searching the Corporate Directory Customizing Your Phone Managing Incoming Calls Distinguishing CallsRing type Rejecting Calls Are immediately sent to your voice mailDiverting Calls System Customizations User Guide for the SoundPoint IP 550/560 Phone Troubleshooting Your Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems Lines Line Information. FromThen select Status Network Audio Settings Basic PreferencesHeadset Echo Cancellation CallingMenu Basic Settings Settings Basic Ring TypePreferences Audible Ringer Displays Contrast onTesting Phone Hardware Productivity SuiteStatus Licenses User Guide for the SoundPoint IP 550/560 Phone Service Agreements Governing LawPolycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Class B Digital Device or Peripheral Safety and Compliance Part 15 FCC RulesInstallation Instructions ModificationsRussian Compliance SoundPoint IP Echo Cancellation PTC220 Paragraph 8.3.1 Digital Telephone Loudness RatingUse of IP Networks through the Pstn Use of Voice Compression through the PstnEnd-User License Agreement for Polycom Software Support Services Limitation of Liability Corporate Headquarters Israel OfficeNetherlands Office
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