Polycom 550 manual Receiving Pages When You’re Not in an Active Call

Page 68

User Guide for the SoundPoint IP 550/560 Phone

You’ll receive pages on the paging groups you’re subscribed to as well as Group 24 (Priority pages) and Group 25 (Emergency pages). If you enabled Do Not Disturb, you’ll only receive Emergency pages. Non-emergency pages won’t display or play on your phone.

Receiving Pages When You’re Not in an Active Call

If you receive a page and you’re not in an active call, the page displays in the center of your screen and immediately plays, regardless of the paging priority.

While a page plays, you can:

•Hold the page.

•End the page. This ends the page at your phone only.

•Place a new call.

Receiving Pages During Active Calls

How you handle a page when you’re in an active call depends on the page priority and if you’re allowed to receive a page when you’re in an active call.

If the page isn’t a Priority or Emergency page:

•If your phone is allowed to receive pages during active calls, the page displays in the inactive call group as an active page and immediately plays. You’ll hear both the original call and the page. To hear only the page, hold or end the call.

•If your phone isn’t allowed to receive pages during active calls, the page displays in the inactive call group as a held page.

To listen to the page, select the page appearance and press Accept soft key. The active call will be held.

If it’s a Priority or Emergency page, the page displays in the inactive call group as an active page and immediately plays. You’ll hear both the original call and the page. To hear just the page, hold or end the call.

Adjusting the Volume of Pages

You can adjust the volume of pages while they play. During a page, press either Volume Up or Volume Down to raise or lower the page volume.

If you adjust the volume of a non-emergency page, your phone will use the adjusted volume for subsequent non-emergency pages. However, if you adjust the volume of an Emergency page, your phone won’t use the adjusted volume for subsequent Emergency pages. All Emergency pages play at the same volume, until you adjust it.

Changing Where Pages are Played

While you send a page, you can pick up the handset or press Speakerphone or the Headset key and continue speaking. You can also press the Microphone Mute key to mute your audio so that the people receiving your page won’t hear anything. This behavior is similar to a phone call.

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Contents Polycom SoundPoint IP 550/560 Phone User Guide Trademark Information Changes to This Guide Following sections are new for this editionUser Guide for the SoundPoint IP 550/560 Phone Contents Using the Advanced Features of Your Phone Customizing Your PhoneTroubleshooting Your Phone User Guide for the SoundPoint IP 550/560 Phone Viii Getting Started with Your Phone Description Features of Your PhoneFeatures of your SoundPoint IP 550/560 phone are Feature Keys Description Icon Description Using the Navigation Keys Before You Use Your PhoneTo navigate menus and enter data, use these tips If you want to Then do thisRegistering Your Phone Information StatusYou can perform using your phone’s menu system Using the Polycom Web Configuration UtilityRemotely with the Polycom Web Configuration Utility Factory default password for a User is User Guide for the SoundPoint IP 550/560 Phone Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Duration and destination Not Disturb key againAnswering When in Another Call Ending Calls Redialing NumbersPlacing Calls on Hold Call the first party Setting Up Conference CallsHosting Conference Calls Confrnc soft key again Managing Conference Calls System administrator Adding Parties to Conference Calls Press the New Call soft key Place a call to a new partyAfter the new party answers, press the Join soft key All parties in the conference call can now hear each otherEnding Conference Calls Joining ConferencesSplitting Conference Calls Information, refer to Hosting Conference Calls on Transferring CallsAfter you exit the conference Performing a Blind Transfer Forwarding Calls URL or IP address, refer to Placing Calls on Enabling Do Not Disturb Assigning Speed Dial Keys Press againSelect Contact Directory Using Voice Mail Mail is saved in a centralized locationLocking and Unlocking the Phone About Your User Password Settings AdvancedSettings Basic Lock Phone Locking and Unlocking Your PhoneYour Missed Calls list when you unlock the phone Calling and Answering from a Locked PhonePress the Lock soft key Your phone is lockedLogging Into Phones Passwords are preset at the factory to the numerals Logging In and Out of a PhoneTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password User Guide for the SoundPoint IP 550/560 Phone Using the Advanced Features of Your Phone Using Multiple Call AppearancesUser Guide for the SoundPoint IP 550/560 Phone Using Text Messaging Select Features Messages Instant MessagesDo one of the following Press . Select Instant Messages Press the Ok soft keyUsing Buddy Lists Updating Your Presence SettingsSelect Features Presence My Status Do one of the following PressManaging Buddies Buddy status list from your contact directoryIntegrating With Microsoft Live Communications Server Select Features Presence Buddy StatusSelect Features Presence Buddy Status Privacy List 2010, contact your system administrator Integrating With Microsoft Lync ServerAudio and video conferences Your buddy status listBroadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk Mode Sending PTT BroadcastsPress the Talk soft key to select a channel to broadcast on When you finish your broadcast, do one of the following Closes and the broadcast endsPeriod Receiving PTT BroadcastsReceiving PTT Broadcasts When You’re Not in an Active Call Receiving PTT Broadcasts During Active CallsEnding PTT Broadcasts Updating Channel Subscriptions To send a page, press the Paging soft key Group Paging ModeSending Pages Receiving Pages Receiving Pages When You’re Not in an Active Call Receiving Pages During Active CallsDefault paging group Handset or press the Headset key, you’ll hear a dial toneAccessing Features with Your Login Credentials Updating Your Phone’s Configuration Restarting Your PhoneTo restart the phone Configuring Basic Settings Changing the Appearance of the Time and DateChanging the Display Contrast Changing the Backlight Intensity Select Settings Basic ContrastSelect Settings Basic Backlight Intensity Select Maximum Intensity Select Backlight On IntensitySelect Backlight Idle Intensity Select Settings Basic Backlight Timeout Changing the Backlight TimeoutEnabling Headset Memory Mode Select Settings Basic Preferences Headset Analog Headset Selecting the Ring Type Selecting the Correct Headset for Electronic HookswitchSelect Settings Basic Ring Type Select Settings Basic Preferences Audible Ringer Changing the Audible RingerSoundPoint IP 550/560 phone supports many languages Select Settings Basic Preferences LanguageChanging the Language Select Background Prioritize Background Select Settings Basic Preferences BackgroundChanging the Background Changing the Soft Key Label Color Muting the Microphone Adjusting the VolumeSelect Settings Basic Preferences Label Color Managing Call Lists Press the More soft key Press the Add soft key Managing ContactsAdding Contacts Customizing Your Phone Select Corporate Directory Search for the contactEditing Contacts Deleting Contacts Placing Calls to ContactsSearching for Contacts Searching the Corporate Directory Customizing Your Phone Ring type Managing Incoming CallsDistinguishing Calls Rejecting Calls Are immediately sent to your voice mailDiverting Calls System Customizations User Guide for the SoundPoint IP 550/560 Phone Troubleshooting Your Phone Controls Power and StartupSymptom Problem Corrective Action Then select Status Network Access to Screens and SystemsLines Line Information. From Settings Basic Preferences Headset Echo CancellationAudio CallingPreferences Audible Ringer Menu Basic SettingsSettings Basic Ring Type Displays Contrast onStatus Licenses Testing Phone HardwareProductivity Suite User Guide for the SoundPoint IP 550/560 Phone Service Agreements Governing LawExclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Safety and Compliance Part 15 FCC Rules Installation InstructionsClass B Digital Device or Peripheral ModificationsRussian Compliance SoundPoint IP Echo Cancellation PTC220 Paragraph 8.3.1 Digital Telephone Loudness RatingUse of IP Networks through the Pstn Use of Voice Compression through the PstnEnd-User License Agreement for Polycom Software Support Services Limitation of Liability Netherlands Office Corporate HeadquartersIsrael Office
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