Polycom 550 manual Contents

Page 5

Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii

1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1

Features of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Information Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7

Registering Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7

Using the Polycom Web Configuration Utility . . . . . . . . . . . . . . . . . . . . . . 1–8

2 Using the Basic Features of Your Phone . . . . . . . . . . . . . . . 2–1

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Setting Up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Managing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

Adding Parties to Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

Joining Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

Splitting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

Ending Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20

Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21

Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23

Locking and Unlocking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24

About Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25

Locking and Unlocking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25

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Contents Polycom SoundPoint IP 550/560 Phone User Guide Trademark Information Following sections are new for this edition Changes to This GuideUser Guide for the SoundPoint IP 550/560 Phone Contents Customizing Your Phone Using the Advanced Features of Your PhoneTroubleshooting Your Phone User Guide for the SoundPoint IP 550/560 Phone Viii Getting Started with Your Phone Description Features of Your PhoneFeatures of your SoundPoint IP 550/560 phone are Feature Keys Description Icon Description Before You Use Your Phone Using the Navigation KeysTo navigate menus and enter data, use these tips If you want to Then do thisInformation Status Registering Your PhoneYou can perform using your phone’s menu system Using the Polycom Web Configuration UtilityRemotely with the Polycom Web Configuration Utility Factory default password for a User is User Guide for the SoundPoint IP 550/560 Phone Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Not Disturb key again Duration and destinationAnswering When in Another Call Redialing Numbers Ending CallsPlacing Calls on Hold Call the first party Setting Up Conference CallsHosting Conference Calls Confrnc soft key again Managing Conference Calls System administrator Adding Parties to Conference Calls Place a call to a new party Press the New Call soft keyAfter the new party answers, press the Join soft key All parties in the conference call can now hear each otherEnding Conference Calls Joining ConferencesSplitting Conference Calls Information, refer to Hosting Conference Calls on Transferring CallsAfter you exit the conference Performing a Blind Transfer Forwarding Calls URL or IP address, refer to Placing Calls on Enabling Do Not Disturb Press again Assigning Speed Dial KeysSelect Contact Directory Mail is saved in a centralized location Using Voice MailLocking and Unlocking the Phone Settings Advanced About Your User PasswordSettings Basic Lock Phone Locking and Unlocking Your PhoneCalling and Answering from a Locked Phone Your Missed Calls list when you unlock the phonePress the Lock soft key Your phone is lockedLogging Into Phones Logging In and Out of a Phone Passwords are preset at the factory to the numeralsTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password User Guide for the SoundPoint IP 550/560 Phone Using Multiple Call Appearances Using the Advanced Features of Your PhoneUser Guide for the SoundPoint IP 550/560 Phone Select Features Messages Instant Messages Using Text MessagingPress the Ok soft key Do one of the following Press . Select Instant MessagesUpdating Your Presence Settings Using Buddy ListsSelect Features Presence My Status Do one of the following PressBuddy status list from your contact directory Managing BuddiesIntegrating With Microsoft Live Communications Server Select Features Presence Buddy StatusSelect Features Presence Buddy Status Privacy List Integrating With Microsoft Lync Server 2010, contact your system administratorAudio and video conferences Your buddy status listBroadcasting Messages Using Push-to-Talk and Group Paging Sending PTT Broadcasts Push-to-Talk ModePress the Talk soft key to select a channel to broadcast on Closes and the broadcast ends When you finish your broadcast, do one of the followingPeriod Receiving PTT BroadcastsReceiving PTT Broadcasts During Active Calls Receiving PTT Broadcasts When You’re Not in an Active CallEnding PTT Broadcasts Updating Channel Subscriptions To send a page, press the Paging soft key Group Paging ModeSending Pages Receiving Pages Receiving Pages During Active Calls Receiving Pages When You’re Not in an Active CallHandset or press the Headset key, you’ll hear a dial tone Default paging groupAccessing Features with Your Login Credentials Restarting Your Phone Updating Your Phone’s ConfigurationTo restart the phone Changing the Appearance of the Time and Date Configuring Basic SettingsChanging the Display Contrast Changing the Backlight Intensity Select Settings Basic ContrastSelect Settings Basic Backlight Intensity Select Maximum Intensity Select Backlight On IntensitySelect Backlight Idle Intensity Select Settings Basic Backlight Timeout Changing the Backlight TimeoutEnabling Headset Memory Mode Select Settings Basic Preferences Headset Analog Headset Selecting the Ring Type Selecting the Correct Headset for Electronic HookswitchSelect Settings Basic Ring Type Changing the Audible Ringer Select Settings Basic Preferences Audible RingerSoundPoint IP 550/560 phone supports many languages Select Settings Basic Preferences LanguageChanging the Language Select Background Prioritize Background Select Settings Basic Preferences BackgroundChanging the Background Changing the Soft Key Label Color Muting the Microphone Adjusting the VolumeSelect Settings Basic Preferences Label Color Managing Call Lists Press the More soft key Press the Add soft key Managing ContactsAdding Contacts Customizing Your Phone Search for the contact Select Corporate DirectoryEditing Contacts Placing Calls to Contacts Deleting ContactsSearching for Contacts Searching the Corporate Directory Customizing Your Phone Ring type Managing Incoming CallsDistinguishing Calls Are immediately sent to your voice mail Rejecting CallsDiverting Calls System Customizations User Guide for the SoundPoint IP 550/560 Phone Troubleshooting Your Phone Controls Power and StartupSymptom Problem Corrective Action Then select Status Network Access to Screens and SystemsLines Line Information. From Headset Echo Cancellation Settings Basic PreferencesAudio CallingPreferences Audible Ringer Menu Basic SettingsSettings Basic Ring Type Contrast on DisplaysStatus Licenses Testing Phone HardwareProductivity Suite User Guide for the SoundPoint IP 550/560 Phone Governing Law Service AgreementsExclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral ModificationsRussian Compliance SoundPoint IP PTC220 Paragraph 8.3.1 Digital Telephone Loudness Rating Echo CancellationUse of Voice Compression through the Pstn Use of IP Networks through the PstnEnd-User License Agreement for Polycom Software Support Services Limitation of Liability Netherlands Office Corporate HeadquartersIsrael Office
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550 specifications

The Polycom 650 and 550 are advanced conference phones designed to enhance audio communication in business environments. These devices are part of the Polycom SoundStation series and are widely recognized for their superior sound quality and user-friendly interface.

The Polycom SoundStation IP 650 is particularly noted for its support of Voice over IP (VoIP) technology. This means that it can connect to a VoIP network, allowing users to make calls over the internet rather than traditional phone lines. The IP 650 features high-definition audio, or HD Voice, which significantly enhances the clarity of conversations. Equipped with multiple microphones, it can pick up voices from all angles within a conference room, making it suitable for meetings of varying sizes.

One of the standout features of the Polycom 650 is its ability to integrate with various business applications. It supports Microsoft Skype for Business and other collaboration tools, allowing users to connect easily and seamlessly. The device also features an intuitive user interface with backlit display and dedicated buttons for quick access to essential functions, making it easy to dial and manage calls.

On the other hand, the Polycom SoundStation IP 550 is designed for smaller conference rooms but still packs a punch with its feature set. Similar to the 650, it offers high-definition voice quality, ensuring that conversations are crystal clear. The IP 550 is compatible with a variety of SIP-based VoIP platforms, providing flexibility for businesses looking to integrate their communications systems.

Both the Polycom 650 and 550 models come equipped with features such as call management functionalities, support for Bluetooth connectivity, and the ability to connect to mobile devices. This functionality allows participants to join meetings conveniently, whether they are in the conference room or working remotely.

The build quality of both devices is robust, designed to withstand the rigors of daily use in busy office environments. The sleek and professional design fits well into any office decor, reinforcing the branding of businesses that prioritize quality communication.

In summary, the Polycom 650 and 550 conference phones are powerful tools for enhancing business communication. With their advanced audio technologies, compatibility with various platforms, and user-friendly features, these devices are essential for any organization looking to improve its conferencing capabilities. The impressive sound quality, reliability, and ease of use make them ideal choices for businesses of all sizes.
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