Polycom 550 manual Forwarding Calls

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User Guide for the SoundPoint IP 550/560 Phone

Forwarding Calls

There are two ways to forward incoming calls to another party:

•Static Forwarding: Incoming calls are forwarded in special cases (before ringing, if there is no answer, or if the line is busy).

•Dynamic Forwarding: You can forward a call to someone else as it is ringing on your phone.

All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone. For more information, contact your system administrator.

Note	Call Forwarding is not available on shared lines.
	This feature is local to the phone, and may be overridden by call server settings.
	For more information, contact your system administrator.

	Static Forwarding

To forward all incoming calls to another party:

1.From the idle screen, press the Forward soft key.

2.If multiple lines are configured on your phone, select the line to forward

from the list using and .

3.Scroll to select the forwarding type you want to change, and then press the Select soft key. The options are:

—Always—To forward all incoming calls

—No Answer—To forward unanswered incoming calls

—Busy—To forward calls that arrive when you are already in a call

4.Depending on your selection:

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Contents Polycom SoundPoint IP 550/560 Phone User Guide Trademark Information Changes to This Guide Following sections are new for this editionUser Guide for the SoundPoint IP 550/560 Phone Contents Using the Advanced Features of Your Phone Customizing Your PhoneTroubleshooting Your Phone User Guide for the SoundPoint IP 550/560 Phone Viii Getting Started with Your Phone Features of Your Phone Features of your SoundPoint IP 550/560 phone areDescription Feature Keys Description Icon Description Using the Navigation Keys Before You Use Your PhoneTo navigate menus and enter data, use these tips If you want to Then do thisRegistering Your Phone Information StatusUsing the Polycom Web Configuration Utility Remotely with the Polycom Web Configuration UtilityYou can perform using your phone’s menu system Factory default password for a User is User Guide for the SoundPoint IP 550/560 Phone Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Duration and destination Not Disturb key againAnswering When in Another Call Ending Calls Redialing NumbersPlacing Calls on Hold Setting Up Conference Calls Hosting Conference CallsCall the first party Confrnc soft key again Managing Conference Calls System administrator Adding Parties to Conference Calls Press the New Call soft key Place a call to a new partyAfter the new party answers, press the Join soft key All parties in the conference call can now hear each other Joining Conferences Splitting Conference Calls Ending Conference Calls Transferring Calls After you exit the conferenceInformation, refer to Hosting Conference Calls on Performing a Blind Transfer Forwarding Calls URL or IP address, refer to Placing Calls on Enabling Do Not Disturb Assigning Speed Dial Keys Press againSelect Contact Directory Using Voice Mail Mail is saved in a centralized locationLocking and Unlocking the Phone About Your User Password Settings AdvancedSettings Basic Lock Phone Locking and Unlocking Your PhoneYour Missed Calls list when you unlock the phone Calling and Answering from a Locked PhonePress the Lock soft key Your phone is lockedLogging Into Phones Passwords are preset at the factory to the numerals Logging In and Out of a PhoneTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password User Guide for the SoundPoint IP 550/560 Phone Using the Advanced Features of Your Phone Using Multiple Call AppearancesUser Guide for the SoundPoint IP 550/560 Phone Using Text Messaging Select Features Messages Instant MessagesDo one of the following Press . Select Instant Messages Press the Ok soft keyUsing Buddy Lists Updating Your Presence SettingsSelect Features Presence My Status Do one of the following PressManaging Buddies Buddy status list from your contact directorySelect Features Presence Buddy Status Select Features Presence Buddy Status Privacy ListIntegrating With Microsoft Live Communications Server 2010, contact your system administrator Integrating With Microsoft Lync ServerAudio and video conferences Your buddy status listBroadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk Mode Sending PTT BroadcastsPress the Talk soft key to select a channel to broadcast on When you finish your broadcast, do one of the following Closes and the broadcast endsPeriod Receiving PTT BroadcastsReceiving PTT Broadcasts When You’re Not in an Active Call Receiving PTT Broadcasts During Active CallsEnding PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Sending PagesTo send a page, press the Paging soft key Receiving Pages Receiving Pages When You’re Not in an Active Call Receiving Pages During Active CallsDefault paging group Handset or press the Headset key, you’ll hear a dial toneAccessing Features with Your Login Credentials Updating Your Phone’s Configuration Restarting Your PhoneTo restart the phone Configuring Basic Settings Changing the Appearance of the Time and DateChanging the Display Contrast Select Settings Basic Contrast Select Settings Basic Backlight IntensityChanging the Backlight Intensity Select Backlight On Intensity Select Backlight Idle IntensitySelect Maximum Intensity Changing the Backlight Timeout Enabling Headset Memory ModeSelect Settings Basic Backlight Timeout Select Settings Basic Preferences Headset Analog Headset Selecting the Correct Headset for Electronic Hookswitch Select Settings Basic Ring TypeSelecting the Ring Type Select Settings Basic Preferences Audible Ringer Changing the Audible RingerSelect Settings Basic Preferences Language Changing the LanguageSoundPoint IP 550/560 phone supports many languages Select Settings Basic Preferences Background Changing the BackgroundSelect Background Prioritize Background Changing the Soft Key Label Color Adjusting the Volume Select Settings Basic Preferences Label ColorMuting the Microphone Managing Call Lists Managing Contacts Adding ContactsPress the More soft key Press the Add soft key Customizing Your Phone Select Corporate Directory Search for the contactEditing Contacts Deleting Contacts Placing Calls to ContactsSearching for Contacts Searching the Corporate Directory Customizing Your Phone Managing Incoming Calls Distinguishing CallsRing type Rejecting Calls Are immediately sent to your voice mailDiverting Calls System Customizations User Guide for the SoundPoint IP 550/560 Phone Troubleshooting Your Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems Lines Line Information. FromThen select Status Network Settings Basic Preferences Headset Echo CancellationAudio CallingMenu Basic Settings Settings Basic Ring TypePreferences Audible Ringer Displays Contrast onTesting Phone Hardware Productivity SuiteStatus Licenses User Guide for the SoundPoint IP 550/560 Phone Service Agreements Governing LawPolycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Safety and Compliance Part 15 FCC Rules Installation InstructionsClass B Digital Device or Peripheral ModificationsRussian Compliance SoundPoint IP Echo Cancellation PTC220 Paragraph 8.3.1 Digital Telephone Loudness RatingUse of IP Networks through the Pstn Use of Voice Compression through the PstnEnd-User License Agreement for Polycom Software Support Services Limitation of Liability Corporate Headquarters Israel OfficeNetherlands Office

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