Polycom 550 manual Troubleshooting Your Phone

Page 99

5

Troubleshooting Your Phone

This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom® SoundPoint IP 550/560 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take. The topics include:

• Power and Startup

• Controls

• Access to Screens and Systems

• Audio

• Calling

• Displays

• Productivity Suite

 

To obtain more detailed troubleshooting information, you can access certain

 

menus on your phone that test your phone hardware. For more information,

 

see Testing Phone Hardware on page 5-7.

 

If you require additional assistance, contact your system administrator.

Note

 

Before restarting your phone, contact your system administrator. They may want to

 

troubleshoot your phone in more detail before restarting it and losing current status

 

information.

 

 

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Contents Polycom SoundPoint IP 550/560 Phone User Guide Trademark Information Following sections are new for this edition Changes to This GuideUser Guide for the SoundPoint IP 550/560 Phone Contents Customizing Your Phone Using the Advanced Features of Your PhoneTroubleshooting Your Phone User Guide for the SoundPoint IP 550/560 Phone Viii Getting Started with Your Phone Features of Your Phone Features of your SoundPoint IP 550/560 phone areDescription Feature Keys Description Icon Description If you want to Then do this Using the Navigation KeysBefore You Use Your Phone To navigate menus and enter data, use these tipsInformation Status Registering Your PhoneUsing the Polycom Web Configuration Utility Remotely with the Polycom Web Configuration UtilityYou can perform using your phone’s menu system Factory default password for a User is User Guide for the SoundPoint IP 550/560 Phone Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Not Disturb key again Duration and destinationAnswering When in Another Call Redialing Numbers Ending CallsPlacing Calls on Hold Setting Up Conference Calls Hosting Conference CallsCall the first party Confrnc soft key again Managing Conference Calls System administrator Adding Parties to Conference Calls All parties in the conference call can now hear each other Press the New Call soft keyPlace a call to a new party After the new party answers, press the Join soft keyJoining Conferences Splitting Conference CallsEnding Conference Calls Transferring Calls After you exit the conferenceInformation, refer to Hosting Conference Calls on Performing a Blind Transfer Forwarding Calls URL or IP address, refer to Placing Calls on Enabling Do Not Disturb Press again Assigning Speed Dial KeysSelect Contact Directory Mail is saved in a centralized location Using Voice MailLocking and Unlocking the Phone Locking and Unlocking Your Phone About Your User PasswordSettings Advanced Settings Basic Lock PhoneYour phone is locked Your Missed Calls list when you unlock the phoneCalling and Answering from a Locked Phone Press the Lock soft keyLogging Into Phones Logging In and Out of a Phone Passwords are preset at the factory to the numeralsTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password User Guide for the SoundPoint IP 550/560 Phone Using Multiple Call Appearances Using the Advanced Features of Your PhoneUser Guide for the SoundPoint IP 550/560 Phone Select Features Messages Instant Messages Using Text MessagingPress the Ok soft key Do one of the following Press . Select Instant MessagesDo one of the following Press Using Buddy ListsUpdating Your Presence Settings Select Features Presence My StatusBuddy status list from your contact directory Managing BuddiesSelect Features Presence Buddy Status Select Features Presence Buddy Status Privacy ListIntegrating With Microsoft Live Communications Server Your buddy status list 2010, contact your system administratorIntegrating With Microsoft Lync Server Audio and video conferencesBroadcasting Messages Using Push-to-Talk and Group Paging Sending PTT Broadcasts Push-to-Talk ModePress the Talk soft key to select a channel to broadcast on Receiving PTT Broadcasts When you finish your broadcast, do one of the followingCloses and the broadcast ends PeriodReceiving PTT Broadcasts During Active Calls Receiving PTT Broadcasts When You’re Not in an Active CallEnding PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Sending PagesTo send a page, press the Paging soft key Receiving Pages Receiving Pages During Active Calls Receiving Pages When You’re Not in an Active CallHandset or press the Headset key, you’ll hear a dial tone Default paging groupAccessing Features with Your Login Credentials Restarting Your Phone Updating Your Phone’s ConfigurationTo restart the phone Changing the Appearance of the Time and Date Configuring Basic SettingsChanging the Display Contrast Select Settings Basic Contrast Select Settings Basic Backlight IntensityChanging the Backlight Intensity Select Backlight On Intensity Select Backlight Idle IntensitySelect Maximum Intensity Changing the Backlight Timeout Enabling Headset Memory ModeSelect Settings Basic Backlight Timeout Select Settings Basic Preferences Headset Analog Headset Selecting the Correct Headset for Electronic Hookswitch Select Settings Basic Ring TypeSelecting the Ring Type Changing the Audible Ringer Select Settings Basic Preferences Audible RingerSelect Settings Basic Preferences Language Changing the LanguageSoundPoint IP 550/560 phone supports many languages Select Settings Basic Preferences Background Changing the BackgroundSelect Background Prioritize Background Changing the Soft Key Label Color Adjusting the Volume Select Settings Basic Preferences Label ColorMuting the Microphone Managing Call Lists Managing Contacts Adding ContactsPress the More soft key Press the Add soft key Customizing Your Phone Search for the contact Select Corporate DirectoryEditing Contacts Placing Calls to Contacts Deleting ContactsSearching for Contacts Searching the Corporate Directory Customizing Your Phone Managing Incoming Calls Distinguishing CallsRing type Are immediately sent to your voice mail Rejecting CallsDiverting Calls System Customizations User Guide for the SoundPoint IP 550/560 Phone Troubleshooting Your Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems Lines Line Information. FromThen select Status Network Calling Settings Basic PreferencesHeadset Echo Cancellation AudioMenu Basic Settings Settings Basic Ring TypePreferences Audible Ringer Contrast on DisplaysTesting Phone Hardware Productivity SuiteStatus Licenses User Guide for the SoundPoint IP 550/560 Phone Governing Law Service AgreementsPolycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Modifications Safety and Compliance Part 15 FCC RulesInstallation Instructions Class B Digital Device or PeripheralRussian Compliance SoundPoint IP PTC220 Paragraph 8.3.1 Digital Telephone Loudness Rating Echo CancellationUse of Voice Compression through the Pstn Use of IP Networks through the PstnEnd-User License Agreement for Polycom Software Support Services Limitation of Liability Corporate Headquarters Israel OfficeNetherlands Office
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550 specifications

The Polycom 650 and 550 are advanced conference phones designed to enhance audio communication in business environments. These devices are part of the Polycom SoundStation series and are widely recognized for their superior sound quality and user-friendly interface.

The Polycom SoundStation IP 650 is particularly noted for its support of Voice over IP (VoIP) technology. This means that it can connect to a VoIP network, allowing users to make calls over the internet rather than traditional phone lines. The IP 650 features high-definition audio, or HD Voice, which significantly enhances the clarity of conversations. Equipped with multiple microphones, it can pick up voices from all angles within a conference room, making it suitable for meetings of varying sizes.

One of the standout features of the Polycom 650 is its ability to integrate with various business applications. It supports Microsoft Skype for Business and other collaboration tools, allowing users to connect easily and seamlessly. The device also features an intuitive user interface with backlit display and dedicated buttons for quick access to essential functions, making it easy to dial and manage calls.

On the other hand, the Polycom SoundStation IP 550 is designed for smaller conference rooms but still packs a punch with its feature set. Similar to the 650, it offers high-definition voice quality, ensuring that conversations are crystal clear. The IP 550 is compatible with a variety of SIP-based VoIP platforms, providing flexibility for businesses looking to integrate their communications systems.

Both the Polycom 650 and 550 models come equipped with features such as call management functionalities, support for Bluetooth connectivity, and the ability to connect to mobile devices. This functionality allows participants to join meetings conveniently, whether they are in the conference room or working remotely.

The build quality of both devices is robust, designed to withstand the rigors of daily use in busy office environments. The sleek and professional design fits well into any office decor, reinforcing the branding of businesses that prioritize quality communication.

In summary, the Polycom 650 and 550 conference phones are powerful tools for enhancing business communication. With their advanced audio technologies, compatibility with various platforms, and user-friendly features, these devices are essential for any organization looking to improve its conferencing capabilities. The impressive sound quality, reliability, and ease of use make them ideal choices for businesses of all sizes.
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