Polycom CX400 manual Power and Startup, Symptom Problem Corrective Action

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User Guide Polycom CX400 Cordless Phone

Power and Startup

Symptom

Problem

Corrective Action

 

 

 

The handset appears to be dead

The Polycom CX400 handset

Do the following steps:

with no LEDs or display (the

has no power. The battery has

Ensure that the handset is powered

cradle has power as indicated by

become discharged.

on by holding the Power/End Call key

LEDs that are steady or

 

 

for at least 3 seconds.

flashing).

 

 

Place the handset in the cradle and

 

 

 

 

recharge the battery. The cradle's red

 

 

LED will illuminate indicating that the

 

 

handset battery is being charged.

 

 

 

The Handset Status LED is

The handset battery is critically

Place the handset in the cradle and

blinking red or the Critical Battery

low and needs to be charged.

recharge the battery. The cradle's red

indicator shows in the handset

 

LED will illuminate indicating that the

display.

 

handset battery is being charged.

 

 

 

None of the LEDs in cradle light

The cradle is not receiving

Do one of the following steps:

up and the handset battery is not

power.

Verify that the USB port provides

being recharged.

 

 

power. Some USB ports may not be

 

 

powered. This may occur when using

 

 

an unpowered USB hub or a USB port

 

 

on a peripheral like a keyboard.

 

 

Try plugging the connector into

 

 

another USB port where the power is

 

 

known to be working. Using one of the

 

 

computer’s own USB ports will

 

 

normally solve this issue.

 

 

 

The handset and cradle appear

There may be problems with

Contact your system administrator to

to be fine, but there is no

your Microsoft Office

ensure your account is configured

interaction between the handset

Communicator 2007 client

properly and that your Microsoft Office

and the Microsoft Office

software or with the Microsoft

Communicator 2007 client software and

Communicator 2007 client.

Office Communications Server

the Microsoft Office Communications

 

2007 software.

Server 2007 software are properly

 

 

installed and configured.

 

 

 

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Contents User Guide for the Polycom CX400 Cordless Phone Disclaimer Copyright NoticeAbout This Guide User Guide Polycom CX400 Cordless Phone Contents Troubleshooting Your Polycom CX400 Cordless Phone Getting Started with Your Polycom CX400 Cordless Phone Parts List Contact your system administratorAssembling Your Polycom CX400 Cordless Phone Charging the Polycom CX400 Handset Battery Pairing the Polycom CX400 Handset and Cradle Press Pairing key on cradle Connecting the Optional Headset Features of Your Polycom CX400 Cordless Phone 211Before You Use Your Polycom CX400 Cordless Phone Phone LocationUsage Guidelines Docking Cradle and Handset LED IndicatorsState Description Page Placing a Call Answering a Call Ending a Call Adjusting the Volume Muting the MicrophonePutting a Call on Hold Forwarding CallsUsing Voice Mail Using Speakerphone Mode Using a HeadsetControlling a Microsoft PowerPoint Slide Show Restarting Your Phone Upgrading Your Phone’s Firmware Troubleshooting Your Polycom CX400 Cordless Phone Power and Startup Symptom Problem Corrective ActionControls, Making and Receiving Calls Access to Screens and Systems Handset and Cradle onRefer to Power and Startup on DisplaysAudio CX400 Cordless Phone onMicrosoft Office Communicator User Guide Polycom CX400 Cordless Phone Service Agreements Safety NoticesGoverning Law Warranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Safety and Compliance Usage and Cleaning Operating EnvironmentSafety and Compliance FCC Part 15 Class B Canada ICES-003Safety and Compliance User Guide Polycom CX400 Cordless Phone Safety Notices Index User Guide Polycom CX400 Cordless Phone