Polycom CX400 manual Controls, Making and Receiving Calls

Page 29

Troubleshooting Your Polycom® CX400 Cordless Phone

Controls, Making and Receiving Calls

Symptom

Problem

Corrective Action

 

 

 

The Polycom CX400 handset

Your Microsoft Office

Contact your system administrator to

keys do not provide call control

Communicator 2007 client or

ensure your account is configured in

as described in this guide.

your Microsoft Office

Enterprise Voice mode.

 

Communications Server 2007

 

 

system may not be configured

 

 

properly.

 

 

 

 

 

Your computer’s USB port may

Do the following steps:

 

not be operating correctly.

Plug your Polycom CX400 cordless

 

 

phone into another USB port that is

 

 

known to be working.

 

 

Unplug your Polycom CX400 cordless

 

 

phone and reboot your computer.

 

 

Then reconnect your Polycom to a

 

 

USB port that is known to be working.

 

 

 

 

Your handset and cradle may not

Re-pair your handset and cradle. Refer to

 

be properly paired. In the

Pairing the Polycom CX400 Handset and

 

screenshot below, the handset is

Cradle on page 1-5.

 

not paired to the cradle.

 

 

 

 

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Contents User Guide for the Polycom CX400 Cordless Phone Copyright Notice DisclaimerAbout This Guide User Guide Polycom CX400 Cordless Phone Contents Troubleshooting Your Polycom CX400 Cordless Phone Getting Started with Your Polycom CX400 Cordless Phone Contact your system administrator Parts ListAssembling Your Polycom CX400 Cordless Phone Charging the Polycom CX400 Handset Battery Pairing the Polycom CX400 Handset and Cradle Press Pairing key on cradle Connecting the Optional Headset 211 Features of Your Polycom CX400 Cordless PhonePhone Location Before You Use Your Polycom CX400 Cordless PhoneState Description Docking Cradle and Handset LED IndicatorsUsage Guidelines Page Placing a Call Answering a Call Ending a Call Muting the Microphone Adjusting the VolumeForwarding Calls Putting a Call on HoldUsing Voice Mail Controlling a Microsoft PowerPoint Slide Show Using a HeadsetUsing Speakerphone Mode Restarting Your Phone Upgrading Your Phone’s Firmware Troubleshooting Your Polycom CX400 Cordless Phone Symptom Problem Corrective Action Power and StartupControls, Making and Receiving Calls Handset and Cradle on Access to Screens and SystemsDisplays Refer to Power and Startup onCX400 Cordless Phone on AudioMicrosoft Office Communicator User Guide Polycom CX400 Cordless Phone Governing Law Safety NoticesService Agreements Exclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Operating Environment Safety and Compliance Usage and CleaningCanada ICES-003 Safety and Compliance FCC Part 15 Class BSafety and Compliance User Guide Polycom CX400 Cordless Phone Safety Notices Index User Guide Polycom CX400 Cordless Phone