Panasonic KX-TG6702, KX-TG6700 Troubleshooting, General use Problem Cause/solution

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Useful Information

Troubleshooting

General use

Problem	Cause/solution
The unit does not work.	LMake sure the battery is installed correctly and fully
	charged (page 12).
	LCheck the connections (page 9–11).
	LUnplug the base unit’s AC adaptor to reset the unit.
	Reconnect the adaptor and try again.
	LThe handset has not been registered to the base unit.
	Register the handset (page 54).
I cannot hear a dial tone.	LConfirm the telephone line cord is properly connected
	(page 10).
	LDisconnect the unit from the telephone line and connect
	a known working telephone. If the working telephone
	operates properly, contact our service personnel to
	have the unit repaired. If the working telephone does
	not operate properly, contact your telephone service
	provider.

Programmable settings

Problem	Cause/solution
I cannot program items.	LWhile another user is listening to messages or the
	answering system is answering a call, you cannot
	program items. Try again later.

While programming, the	LA call is being received. Answer the call and start again
handset starts to ring.	after hanging up.

Battery recharge

Problem	Cause/solution
I fully charged the battery,	LClean the charge contacts and charge again (page 13).
but 3continues to	LThe battery may need to be replaced with a new one
flash, or 4is	(page 12).
displayed.

The handset display is	LConfirm that the battery is properly installed.
blank.	LFully charge the battery (page 13).

58For assistance, please visit http://www.panasonic.com/phonehelp

Image 58

Contents Operating Instructions Introduction Notable differences between KX-TG6700 and KX-TG6702 IntroductionKX-TG6700 KX-TG6702 Included accessories Accessory informationAccessory item Order number Quantity Sales and support information Additional/replacement accessoriesAccessory item Order number Expanding your phone systemImportant safety instructions Save These InstructionsBattery InstallationMedical Environment For best performanceBase unit location/avoiding noise Routine careConnecting the AC adaptor Setting up the base unitOverview Connecting the telephone line cord If you subscribe to a DSL service Connecting the charger KX-TG6702 only Setting up the handsetBattery installation/replacement Battery level Battery icon Battery level Battery chargeBase unit Charger KX-TG6702 only Wall mounting for charger KX-TG6702 only Panasonic battery performance Operation Operating timeWall mount template for the charger Controls Base unitUsing the navigator key Handset soft keysBase unit display items DisplaysHandset display items Save iOFF Symbols used in these operating instructionsSymbol Meaning HandsetDisplay language Setting the unit before useDialing mode Date and timeHandset line selection Line selectionBase unit line selection Handset Using the handset Making callsAdjusting the speaker volume Status MeaningAnswering calls Using the base unitAdjusting the ringer volume Auto talkChanging the ringer tone Useful features during a callHold button Flash button For Call Waiting service usersTemporary tone dialing for rotary/ pulse service users Handset clarity boosterCall share Handset voice enhancerCall privacy Using the other line during a call Handset phonebook Adding items to the handset phonebookEditing items in the handset phonebook Finding and calling a handset phonebook itemErasing an item in the handset phonebook Copying an item Chain dialCopying handset phonebook items Copying all itemsCalling someone with the speed dialer Base unit speed dialerAdding phone numbers to the speed dialer To erase a stored phone numberMissed calls Using Caller ID serviceCaller ID features Private name displayViewing the caller list and calling back Displayed symbolsCaller list Editing a caller’s phone number before calling backErasing selected caller information Caller ID number auto edit featureStoring caller information into the handset phonebook Erasing all caller informationProgramming by scrolling through the display menus Programmable settingsSave iOFF Main menu Sub-menu Main menu Sub-menu Programming using the direct commands 1 Feature Feature code Setting codeLine1 2 Line2 Programming Turning the answering system on Answering systemMemory capacity Screening callsPlaying back the greeting message Recording your greeting messagePrerecorded greeting message Erasing your greeting messageRepeating a message Pausing a messagePlaying back messages for the desired lines Skipping a messageVoice guidance Answering system commandsKey Command Calling back Caller ID subscribers onlyRecording a voice memo Voice memoBase unit Memo Remote commands Using the answering system remotelyRemote operation Turning on the answering system remotely Key Remote commandSkipping the greeting message to leave a message Ring count Answering system settingsOFF For Voice Mail service subscribers Caller’s recording timeRemote code Recording modeMessage alert Making an intercom call IntercomAnswering an intercom call Transferring calls Answering transferred callsTransferring a call to the answering system Conference callsConference call with 2 outside calls Conference call with an outside call and an intercom call Room monitor Setting room monitorMonitoring a room Deregistering a handset Registering a handsetOFF Registering an additional handset Headset optional Additional accessoriesSwitching a call between headset and handset speakerphone Wall mounting optionalError messages Display message Cause/solutionPlease register Programmable settings Problem Cause/solution TroubleshootingGeneral use Problem Cause/solution Battery recharge Problem Cause/solutionProblem Cause/solution Making/answering calls, intercomCaller ID Problem Cause/solution Answering system Problem Cause/solution FCC and other information Useful Information FCC RF Exposure Warning Specifications Customer services Customer Services DirectoryAve de Infantería, Km WarrantySan Gabriel Industrial Park One Panasonic Way Secaucus, New JerseyLimited Warranty Limits And Exclusions Index Index Page Panasonic Puerto Rico, Inc When you ship the productCopyright