Compaq 340622-002 manual Quick Checklist, Hardware Checks, Software Checks, 2Troubleshooting

5-2Troubleshooting

Quick Checklist

Listed below are some checks that can be used to identify problems associated with your drive.

If these checklists fail to identify your problem, try the troubleshooting flowchart.

Hardware Checks

Check the following:

■Does your system recognize the drive during POST?

■Have you checked the drive’s front panel LED display?

■Have you followed the suggested guidelines for drive cleaning?

■Does the drive pass the appropriate Compaq diagnostics?

■Has the drive has been configured correctly? If there are multiple drives, does each have a unique SCSI ID?

■Are the power and signal cables connected? Is the controller seated correctly?

Software Checks

Check the following:

■Have you checked your application to see if any errors have been reported?

■Have you checked for resource conflicts using the Compaq System Configuration Utility?

■Have the appropriate software drivers been installed?

NOTE: If you suspect that you have a software-related problem and have been unable to identify the problem by carrying out these checks, try reinstalling the software.

Compaq SLR Tape Drive User Guide