Compaq 340622-002 manual Correcting Intermittent Failures, 20Troubleshooting

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5-20Troubleshooting

Correcting Intermittent Failures

If the drive fails intermittently:

1.Clean the drive.

2.Run the Compaq Diagnostics Utility and the tape drive Diagnostics Utility.

3.If a drive operation begins correctly but then stops with an error:

a.Try a different cartridge.

b.If the error occurs on the same file or directory each time, remove that file or directory from the backup list because it may be corrupted. Correct any errors that you find with the file system.

c.Check the revision level of the drive’s firmware by running Inspect to determine if you are using the latest revision. If not, install the latest firmware to see if this resolves the problem.

d.Run System Configuration to check the DMA, IRQ, and port address settings for conflicts. If there is a conflict, change the particular setting or remove the conflicting device.

Compaq SLR Tape Drive User Guide

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Contents SLR Tape Drive Compaq SLR Tape Drive User Guide Contents Installing the Software Drivers Appendix B Appendix C Vii About This Guide Text ConventionsGetting Help Symbols in TextCompaq Web Site Viii About This GuideIx About This Guide Telephone NumbersDrive Capacity OverviewDrive Performance Data CompressionProjected Duty Cycle Cartridge Specifications Compatibility, and FormatsSupported QIC formats 2OverviewKit Contents Requirements Chapter Drive InstallationTools Controller2Drive Installation Setting the Drive’s Scsi IDPreparing the System Locating the Jumper Block 3Drive InstallationSelecting the Scsi ID 4Drive Installation Installing the DriveSelecting the Scsi ID 5Drive Installation 6Drive Installation Installing the Drive With Rails7Drive Installation Installing the Drive Without Rails8Drive Installation Installing the Power Cable Extender9Drive Installation Completing the InstallationReassembling the System 1Installing the Software Drivers Installing the Software DriversObtaining the Drivers 2Installing the Software Drivers Novell IntranetWare/NetWare 3Installing the Software DriversNovell IntranetWare/NetWare Aspi Support 4Installing the Software DriversCompaq Aspi Support 5Installing the Software DriversMicrosoft Windows NT 6Installing the Software DriversMicrosoft Windows 7Installing the Software DriversSCO OpenServer 8Installing the Software DriversSCO UnixWare 9Installing the Software DriversSCO UnixWare IBM OS/2 10Installing the Software DriversSunSoft Solaris 11Installing the Software DriversSunSoft Solaris Banyan Vines 12Installing the Software DriversBanyan Vines 1Operating and Cleaning the Drive Chapter Operating and Cleaning Drive2Operating and Cleaning the Drive Front Panel IndicatorsOperation Meaning of Front Panel LED DisplayFront Panel Controls 3Operating and Cleaning the DriveHandling and Storing a Cartridge 4Operating and Cleaning the DriveLoading and Unloading a Cartridge 5Operating and Cleaning the DriveRetensioning a Cartridge 6Operating and Cleaning the DriveUsing the Cartridge’s Write Protect Switch Cleaning GuidelinesCleaning Procedure 7Operating and Cleaning the Drive8Operating and Cleaning the Drive 1Troubleshooting Troubleshooting2Troubleshooting Quick ChecklistHardware Checks Software ChecksTroubleshooting Flowchart 3Troubleshooting4Troubleshooting Completing the System Configuration WorksheetChecking for Resource Conflicts 5Troubleshooting 6Troubleshooting Checking Power to the DriveChecking the Drive 7Troubleshooting Troubleshooting in Novell IntranetWare/NetWareChecking Software Sense CodesUsing the System Event Log Troubleshooting in Microsoft Windows NT8Troubleshooting A typical Event Viewer display 9TroubleshootingChange from Bytes to Words 10TroubleshootingVerifying the software drivers 11TroubleshootingTroubleshooting in IBM OS/2 Troubleshooting in SCO OpenServer12Troubleshooting Accessing the System Log from Operator menu Troubleshooting in Banyan VinesAccessing the System Log from Operate utility 13Troubleshooting14Troubleshooting Troubleshooting in ArcServe for NTArcServe for NT Logs A typical Activity Log display 15TroubleshootingA typical Tape Engine Log display 16Troubleshooting17Troubleshooting Troubleshooting with ArcServe for NetWareGeneric Error Report 18TroubleshootingVerifying Recent Changes 19TroubleshootingCorrecting Intermittent Failures 20TroubleshootingUpgrading the Firmware 21TroubleshootingUpgrading the Firmware with a Cartridge 22Troubleshooting Upgrading the Firmware By using the Option ROMPaqCreating a ROMPaq diskette 23TroubleshootingUpgrading the firmware Select an Image screenFor Further Assistance 24TroubleshootingFederal Communications Commission Notice Regulatory Compliance Notices1Regulatory Compliance Notices 2Regulatory Compliance Notices Class B EquipmentEuropean Union Notice Canadian Notice Avis CanadienModifications Cables4Regulatory Compliance Notices Japanese Notice Australian NoticeGrounding Methods Appendix B Electrostatic Discharge1Electrostatic 2Electrostatic 1Drive Configuration Options Drive Configuration OptionsLocating the Jumper Block Identifying the Jumpers 2Drive Configuration OptionsSelecting the Scsi ID 3Drive Configuration OptionsTable C-1 Selecting the Scsi ID Configuring the Scsi ID in a SCO OpenServer environment Testing4Drive Configuration Options Enabling/Disabling Bus ParityIndex IBM OS/2 Scsi ID Index