Compaq 340622-002 manual 1Troubleshooting

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5-1Troubleshooting

Chapter 5

Troubleshooting

This chapter provides guidelines for troubleshooting your Compaq SLR Drive and includes information on the following topics:

■Quick checklists for hardware and software

■Checking for resource conflicts using the System Configuration Worksheet

■Checking power to the drive

■Checking the drive

■Checking software:

❏To make sure that the appropriate drivers have been loaded

❏To obtain more information on errors

■Verifying recent changes to make sure that these are not the cause of your trouble

■Correcting intermittent failures

■Upgrading the tape drive firmware using either a cartridge or a diskette

■For further assistance

Compaq SLR Tape Drive User Guide

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Contents SLR Tape Drive Compaq SLR Tape Drive User Guide Contents Installing the Software Drivers Appendix B Appendix C Text Conventions Vii About This GuideCompaq Web Site Symbols in TextGetting Help Viii About This GuideTelephone Numbers Ix About This GuideDrive Performance OverviewDrive Capacity Data CompressionSupported QIC formats Cartridge Specifications Compatibility, and FormatsProjected Duty Cycle 2OverviewKit Contents Tools Chapter Drive InstallationRequirements ControllerSetting the Drive’s Scsi ID 2Drive InstallationPreparing the System 3Drive Installation Locating the Jumper BlockSelecting the Scsi ID Installing the Drive 4Drive InstallationSelecting the Scsi ID 5Drive Installation Installing the Drive With Rails 6Drive InstallationInstalling the Drive Without Rails 7Drive InstallationInstalling the Power Cable Extender 8Drive InstallationCompleting the Installation 9Drive InstallationReassembling the System Installing the Software Drivers 1Installing the Software DriversObtaining the Drivers 2Installing the Software Drivers 3Installing the Software Drivers Novell IntranetWare/NetWareNovell IntranetWare/NetWare 4Installing the Software Drivers Aspi Support5Installing the Software Drivers Compaq Aspi Support6Installing the Software Drivers Microsoft Windows NT7Installing the Software Drivers Microsoft Windows8Installing the Software Drivers SCO OpenServer9Installing the Software Drivers SCO UnixWareSCO UnixWare 10Installing the Software Drivers IBM OS/211Installing the Software Drivers SunSoft SolarisSunSoft Solaris 12Installing the Software Drivers Banyan VinesBanyan Vines Chapter Operating and Cleaning Drive 1Operating and Cleaning the DriveOperation Front Panel Indicators2Operating and Cleaning the Drive Meaning of Front Panel LED Display3Operating and Cleaning the Drive Front Panel Controls4Operating and Cleaning the Drive Handling and Storing a Cartridge5Operating and Cleaning the Drive Loading and Unloading a Cartridge 6Operating and Cleaning the Drive Retensioning a CartridgeCleaning Procedure Cleaning GuidelinesUsing the Cartridge’s Write Protect Switch 7Operating and Cleaning the Drive8Operating and Cleaning the Drive Troubleshooting 1TroubleshootingHardware Checks Quick Checklist2Troubleshooting Software Checks3Troubleshooting Troubleshooting FlowchartCompleting the System Configuration Worksheet 4TroubleshootingChecking for Resource Conflicts 5Troubleshooting Checking Power to the Drive 6TroubleshootingChecking the Drive Checking Software Troubleshooting in Novell IntranetWare/NetWare7Troubleshooting Sense CodesTroubleshooting in Microsoft Windows NT Using the System Event Log8Troubleshooting 9Troubleshooting A typical Event Viewer display10Troubleshooting Change from Bytes to Words11Troubleshooting Verifying the software driversTroubleshooting in SCO OpenServer Troubleshooting in IBM OS/212Troubleshooting Accessing the System Log from Operate utility Troubleshooting in Banyan VinesAccessing the System Log from Operator menu 13TroubleshootingTroubleshooting in ArcServe for NT 14TroubleshootingArcServe for NT Logs 15Troubleshooting A typical Activity Log display16Troubleshooting A typical Tape Engine Log displayTroubleshooting with ArcServe for NetWare 17Troubleshooting18Troubleshooting Generic Error Report19Troubleshooting Verifying Recent Changes20Troubleshooting Correcting Intermittent Failures21Troubleshooting Upgrading the FirmwareUpgrading the Firmware with a Cartridge Upgrading the Firmware By using the Option ROMPaq 22TroubleshootingUpgrading the firmware 23TroubleshootingCreating a ROMPaq diskette Select an Image screen24Troubleshooting For Further AssistanceRegulatory Compliance Notices Federal Communications Commission Notice1Regulatory Compliance Notices Class B Equipment 2Regulatory Compliance NoticesModifications Canadian Notice Avis CanadienEuropean Union Notice CablesJapanese Notice Australian Notice 4Regulatory Compliance NoticesAppendix B Electrostatic Discharge Grounding Methods1Electrostatic 2Electrostatic Drive Configuration Options 1Drive Configuration OptionsLocating the Jumper Block 2Drive Configuration Options Identifying the Jumpers3Drive Configuration Options Selecting the Scsi IDTable C-1 Selecting the Scsi ID 4Drive Configuration Options TestingConfiguring the Scsi ID in a SCO OpenServer environment Enabling/Disabling Bus ParityIndex IBM OS/2 Scsi ID Index