Compaq 340622-002 manual 16Troubleshooting, A typical Tape Engine Log display

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5-16Troubleshooting

SPECIFIC SENSE CODE 03 31 00

Figure 5-6.A typical Tape Engine Log display

IMPORTANT: While troubleshooting a problem the user should review these logs regularly. Delete or archive older information to keep the size of the logs manageable.

Compaq SLR Tape Drive User Guide

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Contents SLR Tape Drive Compaq SLR Tape Drive User Guide Contents Installing the Software Drivers Appendix B Appendix C Vii About This Guide Text ConventionsGetting Help Symbols in TextCompaq Web Site Viii About This GuideIx About This Guide Telephone NumbersDrive Capacity OverviewDrive Performance Data CompressionProjected Duty Cycle Cartridge Specifications Compatibility, and FormatsSupported QIC formats 2OverviewKit Contents Requirements Chapter Drive InstallationTools ControllerSetting the Drive’s Scsi ID 2Drive InstallationPreparing the System 3Drive Installation Locating the Jumper BlockSelecting the Scsi ID Installing the Drive 4Drive InstallationSelecting the Scsi ID 5Drive Installation 6Drive Installation Installing the Drive With Rails7Drive Installation Installing the Drive Without Rails8Drive Installation Installing the Power Cable ExtenderCompleting the Installation 9Drive InstallationReassembling the System Installing the Software Drivers 1Installing the Software DriversObtaining the Drivers 2Installing the Software Drivers 3Installing the Software Drivers Novell IntranetWare/NetWareNovell IntranetWare/NetWare Aspi Support 4Installing the Software DriversCompaq Aspi Support 5Installing the Software DriversMicrosoft Windows NT 6Installing the Software DriversMicrosoft Windows 7Installing the Software DriversSCO OpenServer 8Installing the Software Drivers9Installing the Software Drivers SCO UnixWareSCO UnixWare IBM OS/2 10Installing the Software Drivers11Installing the Software Drivers SunSoft SolarisSunSoft Solaris 12Installing the Software Drivers Banyan VinesBanyan Vines 1Operating and Cleaning the Drive Chapter Operating and Cleaning Drive2Operating and Cleaning the Drive Front Panel IndicatorsOperation Meaning of Front Panel LED DisplayFront Panel Controls 3Operating and Cleaning the DriveHandling and Storing a Cartridge 4Operating and Cleaning the DriveLoading and Unloading a Cartridge 5Operating and Cleaning the DriveRetensioning a Cartridge 6Operating and Cleaning the DriveUsing the Cartridge’s Write Protect Switch Cleaning GuidelinesCleaning Procedure 7Operating and Cleaning the Drive8Operating and Cleaning the Drive 1Troubleshooting Troubleshooting2Troubleshooting Quick ChecklistHardware Checks Software ChecksTroubleshooting Flowchart 3TroubleshootingCompleting the System Configuration Worksheet 4TroubleshootingChecking for Resource Conflicts 5Troubleshooting Checking Power to the Drive 6TroubleshootingChecking the Drive 7Troubleshooting Troubleshooting in Novell IntranetWare/NetWareChecking Software Sense CodesTroubleshooting in Microsoft Windows NT Using the System Event Log8Troubleshooting A typical Event Viewer display 9TroubleshootingChange from Bytes to Words 10TroubleshootingVerifying the software drivers 11TroubleshootingTroubleshooting in SCO OpenServer Troubleshooting in IBM OS/212Troubleshooting Accessing the System Log from Operator menu Troubleshooting in Banyan VinesAccessing the System Log from Operate utility 13TroubleshootingTroubleshooting in ArcServe for NT 14TroubleshootingArcServe for NT Logs A typical Activity Log display 15TroubleshootingA typical Tape Engine Log display 16Troubleshooting17Troubleshooting Troubleshooting with ArcServe for NetWareGeneric Error Report 18TroubleshootingVerifying Recent Changes 19TroubleshootingCorrecting Intermittent Failures 20Troubleshooting21Troubleshooting Upgrading the FirmwareUpgrading the Firmware with a Cartridge 22Troubleshooting Upgrading the Firmware By using the Option ROMPaqCreating a ROMPaq diskette 23TroubleshootingUpgrading the firmware Select an Image screenFor Further Assistance 24TroubleshootingRegulatory Compliance Notices Federal Communications Commission Notice1Regulatory Compliance Notices 2Regulatory Compliance Notices Class B EquipmentEuropean Union Notice Canadian Notice Avis CanadienModifications Cables4Regulatory Compliance Notices Japanese Notice Australian NoticeAppendix B Electrostatic Discharge Grounding Methods1Electrostatic 2Electrostatic Drive Configuration Options 1Drive Configuration OptionsLocating the Jumper Block Identifying the Jumpers 2Drive Configuration Options3Drive Configuration Options Selecting the Scsi IDTable C-1 Selecting the Scsi ID Configuring the Scsi ID in a SCO OpenServer environment Testing4Drive Configuration Options Enabling/Disabling Bus ParityIndex IBM OS/2 Scsi ID Index