Compaq 340622-002 manual Upgrading the Firmware By using the Option ROMPaq, 22Troubleshooting

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5-22Troubleshooting

To upgrade your firmware with a cartridge, follow this procedure:

1.Exit all applications before proceeding.

2.Verify that the drive is not in use.

3.Insert the cartridge into the drive.

4.The upgrade process automatically takes place; the front panel LED display shows steady green.

CAUTION: Do not interrupt the upgrade process. This can corrupt the firmware.

5.When the upgrade process is complete (after approximately three minutes) the LED display shows blinking green

6.Remove the cartridge.

Upgrading the Firmware

by using the Option ROMPaq

If you have determined that your drive’s firmware is not the latest revision, you can use a ROMPaq diskette to update the firmware.

Compaq SLR Tape Drive User Guide

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Contents SLR Tape Drive Compaq SLR Tape Drive User Guide Contents Installing the Software Drivers Appendix B Appendix C Vii About This Guide Text ConventionsViii About This Guide Symbols in TextGetting Help Compaq Web SiteIx About This Guide Telephone NumbersData Compression OverviewDrive Capacity Drive Performance2Overview Cartridge Specifications Compatibility, and FormatsProjected Duty Cycle Supported QIC formatsKit Contents Controller Chapter Drive InstallationRequirements ToolsSetting the Drive’s Scsi ID 2Drive InstallationPreparing the System 3Drive Installation Locating the Jumper BlockSelecting the Scsi ID Installing the Drive 4Drive InstallationSelecting the Scsi ID 5Drive Installation 6Drive Installation Installing the Drive With Rails7Drive Installation Installing the Drive Without Rails8Drive Installation Installing the Power Cable ExtenderCompleting the Installation 9Drive InstallationReassembling the System Installing the Software Drivers 1Installing the Software DriversObtaining the Drivers 2Installing the Software Drivers 3Installing the Software Drivers Novell IntranetWare/NetWareNovell IntranetWare/NetWare Aspi Support 4Installing the Software DriversCompaq Aspi Support 5Installing the Software DriversMicrosoft Windows NT 6Installing the Software DriversMicrosoft Windows 7Installing the Software DriversSCO OpenServer 8Installing the Software Drivers9Installing the Software Drivers SCO UnixWareSCO UnixWare IBM OS/2 10Installing the Software Drivers11Installing the Software Drivers SunSoft SolarisSunSoft Solaris 12Installing the Software Drivers Banyan VinesBanyan Vines 1Operating and Cleaning the Drive Chapter Operating and Cleaning DriveMeaning of Front Panel LED Display Front Panel Indicators2Operating and Cleaning the Drive OperationFront Panel Controls 3Operating and Cleaning the DriveHandling and Storing a Cartridge 4Operating and Cleaning the DriveLoading and Unloading a Cartridge 5Operating and Cleaning the DriveRetensioning a Cartridge 6Operating and Cleaning the Drive7Operating and Cleaning the Drive Cleaning GuidelinesUsing the Cartridge’s Write Protect Switch Cleaning Procedure8Operating and Cleaning the Drive 1Troubleshooting TroubleshootingSoftware Checks Quick Checklist2Troubleshooting Hardware ChecksTroubleshooting Flowchart 3TroubleshootingCompleting the System Configuration Worksheet 4TroubleshootingChecking for Resource Conflicts 5Troubleshooting Checking Power to the Drive 6TroubleshootingChecking the Drive Sense Codes Troubleshooting in Novell IntranetWare/NetWare7Troubleshooting Checking SoftwareTroubleshooting in Microsoft Windows NT Using the System Event Log8Troubleshooting A typical Event Viewer display 9TroubleshootingChange from Bytes to Words 10TroubleshootingVerifying the software drivers 11TroubleshootingTroubleshooting in SCO OpenServer Troubleshooting in IBM OS/212Troubleshooting 13Troubleshooting Troubleshooting in Banyan VinesAccessing the System Log from Operator menu Accessing the System Log from Operate utilityTroubleshooting in ArcServe for NT 14TroubleshootingArcServe for NT Logs A typical Activity Log display 15TroubleshootingA typical Tape Engine Log display 16Troubleshooting17Troubleshooting Troubleshooting with ArcServe for NetWareGeneric Error Report 18TroubleshootingVerifying Recent Changes 19TroubleshootingCorrecting Intermittent Failures 20Troubleshooting21Troubleshooting Upgrading the FirmwareUpgrading the Firmware with a Cartridge 22Troubleshooting Upgrading the Firmware By using the Option ROMPaqSelect an Image screen 23TroubleshootingCreating a ROMPaq diskette Upgrading the firmwareFor Further Assistance 24TroubleshootingRegulatory Compliance Notices Federal Communications Commission Notice1Regulatory Compliance Notices 2Regulatory Compliance Notices Class B EquipmentCables Canadian Notice Avis CanadienEuropean Union Notice Modifications4Regulatory Compliance Notices Japanese Notice Australian NoticeAppendix B Electrostatic Discharge Grounding Methods1Electrostatic 2Electrostatic Drive Configuration Options 1Drive Configuration OptionsLocating the Jumper Block Identifying the Jumpers 2Drive Configuration Options3Drive Configuration Options Selecting the Scsi IDTable C-1 Selecting the Scsi ID Enabling/Disabling Bus Parity TestingConfiguring the Scsi ID in a SCO OpenServer environment 4Drive Configuration OptionsIndex IBM OS/2 Scsi ID Index