Compaq 340622-002 manual Checking Power to the Drive, Checking the Drive, 6Troubleshooting

5-6Troubleshooting

Checking Power to the Drive

If the tape drive is not operational, make sure that power is connected to the drive.

1.Turn on your system and insert a tape cartridge.

2.If the front panel LED display is not illuminated:

a.Make sure that the power cable is connected to the drive and is installed correctly.

b.Remove the SCSI signal cable from the tape drive. If the LED display is now illuminated , check for a defective or incorrectly installed SCSI signal cable, or a defective controller

c.Replace the tape drive.

Checking the Drive

If you have confirmed that power is connected to the drive and you still have a problem, try the following:

1.Verify that the SCSI cable is seated correctly.

2.Determine if your software application has reported any errors.

NOTE: See the “Checking Software” section of this chapter for information on investigating errors reported by software.

3.Restart the system and re-run the application.

4.Run the Compaq System Configuration Utility from the hard drive or from diskette.

5.Configure all boards in the system. Carry out the following checks:

a.Verify that all installed EISA boards appear in the slot diagram. Add any missing EISA boards.

b.Verify that the switch settings shown by the Compaq System Configuration Utility match the physical settings used on the boards. Ensure that the board settings match the settings shown by the utility.

Compaq SLR Tape Drive User Guide