Compaq 340622-002 Checking Software, Sense Codes, Troubleshooting in Novell IntranetWare/NetWare

5-7Troubleshooting

6.Examine the list of installed devices. If the tape drive is not shown, try the following:

a.Check the SCSI cable connections.

b.Check the seating of the controller.

c.If multiple tape drives are used, ensure that each tape drive has a unique SCSI ID.

7.If the problem still exists, replace the cables, the tape drive, and finally the controller.

Checking Software

This contains information on:

■Checking errors (sense codes) reported by your software

■Making sure that the appropriate software drivers have been installed

Sense Codes

The tape drive will report a sense code when it detects a hardware, firmware, or media problem. A sense code consists of six hexadecimal characters, for example: 03 31 00.

See below for information on how to display sense codes in specific software environments.

Interpreting sense codes is beyond the scope of this guide. If your drive has reported a sense code, contact Compaq on 1-800-OK-COMPAQ to obtain suggestions for corrective action.

Troubleshooting in Novell

IntranetWare/NetWare

To obtain troubleshooting information, refer to the STORAGE.RDM file on the Support Software for Novell products (NSSD) diskette supplied with your system.

Compaq SLR Tape Drive User Guide