Compaq 340622-002 manual Appendix B

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Troubleshooting continued
Checking Software	5-7
Sense Codes	5-7
Troubleshooting in Novell IntranetWare/NetWare	5-7
Troubleshooting in Microsoft Windows NT	5-8
Troubleshooting in SCO OpenServer	5-12
Troubleshooting in IBM OS/2	5-12
Troubleshooting in Banyan VINES	5-13
Troubleshooting in ArcServe for NT	5-14
Troubleshooting with ArcServe for NetWare	5-17
Verifying Recent Changes	5-19
Correcting Intermittent Failures	5-20
Upgrading the Firmware	5-21
Upgrading the Firmware with a Cartridge	5-21
Upgrading the Firmware by using the Option ROMPaq	5-22
For Further Assistance	5-24

Appendix A

Regulatory Compliance Notices

Federal Communications Commission Notice	A-1
Class B Equipment	A-1
Declaration of Conformity for Products Marked with FCC Logo, United States Only...	A-2
Modifications	A-2
Cables	A-3
Canadian Notice (Avis Canadien)	A-3
Class B Equipment	A-3
European Union Notice	A-3
Japanese Notice	A-4
Australian Notice	A-4

Appendix B

Electrostatic Discharge

Grounding Methods

B-1

Compaq SLR Tape Drive User Guide

Image 5

Contents SLR Tape Drive Compaq SLR Tape Drive User Guide Contents Installing the Software Drivers Appendix B Appendix C Vii About This Guide Text ConventionsGetting Help Symbols in TextCompaq Web Site Viii About This GuideIx About This Guide Telephone NumbersDrive Capacity OverviewDrive Performance Data CompressionProjected Duty Cycle Cartridge Specifications Compatibility, and FormatsSupported QIC formats 2OverviewKit Contents Requirements Chapter Drive InstallationTools ControllerPreparing the System Setting the Drive’s Scsi ID2Drive Installation Selecting the Scsi ID 3Drive InstallationLocating the Jumper Block Selecting the Scsi ID Installing the Drive4Drive Installation 5Drive Installation 6Drive Installation Installing the Drive With Rails7Drive Installation Installing the Drive Without Rails8Drive Installation Installing the Power Cable ExtenderReassembling the System Completing the Installation9Drive Installation Obtaining the Drivers Installing the Software Drivers1Installing the Software Drivers 2Installing the Software Drivers Novell IntranetWare/NetWare 3Installing the Software DriversNovell IntranetWare/NetWare Aspi Support 4Installing the Software DriversCompaq Aspi Support 5Installing the Software DriversMicrosoft Windows NT 6Installing the Software DriversMicrosoft Windows 7Installing the Software DriversSCO OpenServer 8Installing the Software DriversSCO UnixWare 9Installing the Software DriversSCO UnixWare IBM OS/2 10Installing the Software DriversSunSoft Solaris 11Installing the Software DriversSunSoft Solaris Banyan Vines 12Installing the Software DriversBanyan Vines 1Operating and Cleaning the Drive Chapter Operating and Cleaning Drive2Operating and Cleaning the Drive Front Panel IndicatorsOperation Meaning of Front Panel LED DisplayFront Panel Controls 3Operating and Cleaning the DriveHandling and Storing a Cartridge 4Operating and Cleaning the DriveLoading and Unloading a Cartridge 5Operating and Cleaning the DriveRetensioning a Cartridge 6Operating and Cleaning the DriveUsing the Cartridge’s Write Protect Switch Cleaning GuidelinesCleaning Procedure 7Operating and Cleaning the Drive8Operating and Cleaning the Drive 1Troubleshooting Troubleshooting2Troubleshooting Quick ChecklistHardware Checks Software ChecksTroubleshooting Flowchart 3TroubleshootingChecking for Resource Conflicts Completing the System Configuration Worksheet4Troubleshooting 5Troubleshooting Checking the Drive Checking Power to the Drive6Troubleshooting 7Troubleshooting Troubleshooting in Novell IntranetWare/NetWareChecking Software Sense Codes8Troubleshooting Troubleshooting in Microsoft Windows NTUsing the System Event Log A typical Event Viewer display 9TroubleshootingChange from Bytes to Words 10TroubleshootingVerifying the software drivers 11Troubleshooting12Troubleshooting Troubleshooting in SCO OpenServerTroubleshooting in IBM OS/2 Accessing the System Log from Operator menu Troubleshooting in Banyan VinesAccessing the System Log from Operate utility 13TroubleshootingArcServe for NT Logs Troubleshooting in ArcServe for NT14Troubleshooting A typical Activity Log display 15TroubleshootingA typical Tape Engine Log display 16Troubleshooting17Troubleshooting Troubleshooting with ArcServe for NetWareGeneric Error Report 18TroubleshootingVerifying Recent Changes 19TroubleshootingCorrecting Intermittent Failures 20TroubleshootingUpgrading the Firmware with a Cartridge 21TroubleshootingUpgrading the Firmware 22Troubleshooting Upgrading the Firmware By using the Option ROMPaqCreating a ROMPaq diskette 23TroubleshootingUpgrading the firmware Select an Image screenFor Further Assistance 24Troubleshooting1Regulatory Compliance Notices Regulatory Compliance NoticesFederal Communications Commission Notice 2Regulatory Compliance Notices Class B EquipmentEuropean Union Notice Canadian Notice Avis CanadienModifications Cables4Regulatory Compliance Notices Japanese Notice Australian Notice1Electrostatic Appendix B Electrostatic DischargeGrounding Methods 2Electrostatic Locating the Jumper Block Drive Configuration Options1Drive Configuration Options Identifying the Jumpers 2Drive Configuration OptionsTable C-1 Selecting the Scsi ID 3Drive Configuration OptionsSelecting the Scsi ID Configuring the Scsi ID in a SCO OpenServer environment Testing4Drive Configuration Options Enabling/Disabling Bus ParityIndex IBM OS/2 Scsi ID Index