Compaq 340622-002 manual Verifying Recent Changes, 19Troubleshooting

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5-19Troubleshooting

SPECIFIC SENSE CODE

04 44 AF

Figure 5-8.A typical Tape Server log display

Verifying Recent Changes

If the drive was installed correctly but a problem has since occurred, verify any recent changes to the system to ensure that these changes are not causing the problem. Try the following:

1.If the system configuration has changed, remove the change to see if it affected the drive.

2.If a board or option has been added, check its DMA, IRQ, and port address settings for conflicts. Try removing the board or option.

3.If a SCSI device has been added, check for SCSI ID conflicts. Check for the appropriate SCSI termination.

Compaq SLR Tape Drive User Guide

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Contents SLR Tape Drive Compaq SLR Tape Drive User Guide Contents Installing the Software Drivers Appendix B Appendix C Text Conventions Vii About This GuideSymbols in Text Getting HelpCompaq Web Site Viii About This GuideTelephone Numbers Ix About This GuideOverview Drive CapacityDrive Performance Data CompressionCartridge Specifications Compatibility, and Formats Projected Duty CycleSupported QIC formats 2OverviewKit Contents Chapter Drive Installation RequirementsTools ControllerSetting the Drive’s Scsi ID 2Drive InstallationPreparing the System 3Drive Installation Locating the Jumper BlockSelecting the Scsi ID Installing the Drive 4Drive InstallationSelecting the Scsi ID 5Drive Installation Installing the Drive With Rails 6Drive InstallationInstalling the Drive Without Rails 7Drive InstallationInstalling the Power Cable Extender 8Drive InstallationCompleting the Installation 9Drive InstallationReassembling the System Installing the Software Drivers 1Installing the Software DriversObtaining the Drivers 2Installing the Software Drivers 3Installing the Software Drivers Novell IntranetWare/NetWareNovell IntranetWare/NetWare 4Installing the Software Drivers Aspi Support5Installing the Software Drivers Compaq Aspi Support6Installing the Software Drivers Microsoft Windows NT7Installing the Software Drivers Microsoft Windows8Installing the Software Drivers SCO OpenServer9Installing the Software Drivers SCO UnixWareSCO UnixWare 10Installing the Software Drivers IBM OS/211Installing the Software Drivers SunSoft SolarisSunSoft Solaris 12Installing the Software Drivers Banyan VinesBanyan Vines Chapter Operating and Cleaning Drive 1Operating and Cleaning the DriveFront Panel Indicators 2Operating and Cleaning the DriveOperation Meaning of Front Panel LED Display3Operating and Cleaning the Drive Front Panel Controls4Operating and Cleaning the Drive Handling and Storing a Cartridge5Operating and Cleaning the Drive Loading and Unloading a Cartridge6Operating and Cleaning the Drive Retensioning a CartridgeCleaning Guidelines Using the Cartridge’s Write Protect SwitchCleaning Procedure 7Operating and Cleaning the Drive8Operating and Cleaning the Drive Troubleshooting 1TroubleshootingQuick Checklist 2TroubleshootingHardware Checks Software Checks3Troubleshooting Troubleshooting FlowchartCompleting the System Configuration Worksheet 4TroubleshootingChecking for Resource Conflicts 5Troubleshooting Checking Power to the Drive 6TroubleshootingChecking the Drive Troubleshooting in Novell IntranetWare/NetWare 7TroubleshootingChecking Software Sense CodesTroubleshooting in Microsoft Windows NT Using the System Event Log8Troubleshooting 9Troubleshooting A typical Event Viewer display10Troubleshooting Change from Bytes to Words11Troubleshooting Verifying the software driversTroubleshooting in SCO OpenServer Troubleshooting in IBM OS/212Troubleshooting Troubleshooting in Banyan Vines Accessing the System Log from Operator menuAccessing the System Log from Operate utility 13TroubleshootingTroubleshooting in ArcServe for NT 14TroubleshootingArcServe for NT Logs 15Troubleshooting A typical Activity Log display 16Troubleshooting A typical Tape Engine Log displayTroubleshooting with ArcServe for NetWare 17Troubleshooting18Troubleshooting Generic Error Report19Troubleshooting Verifying Recent Changes20Troubleshooting Correcting Intermittent Failures21Troubleshooting Upgrading the FirmwareUpgrading the Firmware with a Cartridge Upgrading the Firmware By using the Option ROMPaq 22Troubleshooting23Troubleshooting Creating a ROMPaq disketteUpgrading the firmware Select an Image screen24Troubleshooting For Further AssistanceRegulatory Compliance Notices Federal Communications Commission Notice1Regulatory Compliance Notices Class B Equipment 2Regulatory Compliance NoticesCanadian Notice Avis Canadien European Union NoticeModifications CablesJapanese Notice Australian Notice 4Regulatory Compliance NoticesAppendix B Electrostatic Discharge Grounding Methods1Electrostatic 2Electrostatic Drive Configuration Options 1Drive Configuration OptionsLocating the Jumper Block 2Drive Configuration Options Identifying the Jumpers3Drive Configuration Options Selecting the Scsi IDTable C-1 Selecting the Scsi ID Testing Configuring the Scsi ID in a SCO OpenServer environment4Drive Configuration Options Enabling/Disabling Bus ParityIndex IBM OS/2 Scsi ID Index