Compaq 340622-002 manual 3Troubleshooting, Troubleshooting Flowchart

Page 44

5-3Troubleshooting

YES

See "CHECKING FOR

RESOURCE CONFLICTS"

LED display

illuminated with cartridge

loaded

NO

See "CHECKING POWER

TO THE DRIVE"

	Problem occurs
	YES
NO	Drive Installed
	successfully
	YES

Problem intermittent

NO

YES

See "CHECKING

FOR INTERMITTENT

PROBLEMS"

See

"CHECKING THE DRIVE"

See "CHECKING THE

SOFTWARE"

See "VERIFYING RECENT

CHANGES"

Figure 5-1.Troubleshooting Flowchart

Compaq SLR Tape Drive User Guide

Image 44

Contents SLR Tape Drive Compaq SLR Tape Drive User Guide Contents Installing the Software Drivers Appendix B Appendix C Text Conventions Vii About This GuideSymbols in Text Getting HelpCompaq Web Site Viii About This GuideTelephone Numbers Ix About This GuideOverview Drive CapacityDrive Performance Data CompressionCartridge Specifications Compatibility, and Formats Projected Duty CycleSupported QIC formats 2OverviewKit Contents Chapter Drive Installation RequirementsTools ControllerPreparing the System Setting the Drive’s Scsi ID2Drive Installation Selecting the Scsi ID 3Drive InstallationLocating the Jumper Block Selecting the Scsi ID Installing the Drive4Drive Installation 5Drive Installation Installing the Drive With Rails 6Drive InstallationInstalling the Drive Without Rails 7Drive InstallationInstalling the Power Cable Extender 8Drive InstallationReassembling the System Completing the Installation9Drive Installation Obtaining the Drivers Installing the Software Drivers1Installing the Software Drivers 2Installing the Software Drivers Novell IntranetWare/NetWare 3Installing the Software DriversNovell IntranetWare/NetWare 4Installing the Software Drivers Aspi Support5Installing the Software Drivers Compaq Aspi Support6Installing the Software Drivers Microsoft Windows NT7Installing the Software Drivers Microsoft Windows8Installing the Software Drivers SCO OpenServerSCO UnixWare 9Installing the Software DriversSCO UnixWare 10Installing the Software Drivers IBM OS/2SunSoft Solaris 11Installing the Software DriversSunSoft Solaris Banyan Vines 12Installing the Software DriversBanyan Vines Chapter Operating and Cleaning Drive 1Operating and Cleaning the DriveFront Panel Indicators 2Operating and Cleaning the DriveOperation Meaning of Front Panel LED Display3Operating and Cleaning the Drive Front Panel Controls4Operating and Cleaning the Drive Handling and Storing a Cartridge5Operating and Cleaning the Drive Loading and Unloading a Cartridge6Operating and Cleaning the Drive Retensioning a CartridgeCleaning Guidelines Using the Cartridge’s Write Protect SwitchCleaning Procedure 7Operating and Cleaning the Drive8Operating and Cleaning the Drive Troubleshooting 1TroubleshootingQuick Checklist 2TroubleshootingHardware Checks Software Checks3Troubleshooting Troubleshooting FlowchartChecking for Resource Conflicts Completing the System Configuration Worksheet4Troubleshooting 5Troubleshooting Checking the Drive Checking Power to the Drive6Troubleshooting Troubleshooting in Novell IntranetWare/NetWare 7TroubleshootingChecking Software Sense Codes8Troubleshooting Troubleshooting in Microsoft Windows NTUsing the System Event Log 9Troubleshooting A typical Event Viewer display10Troubleshooting Change from Bytes to Words11Troubleshooting Verifying the software drivers12Troubleshooting Troubleshooting in SCO OpenServerTroubleshooting in IBM OS/2 Troubleshooting in Banyan Vines Accessing the System Log from Operator menuAccessing the System Log from Operate utility 13TroubleshootingArcServe for NT Logs Troubleshooting in ArcServe for NT14Troubleshooting 15Troubleshooting A typical Activity Log display16Troubleshooting A typical Tape Engine Log displayTroubleshooting with ArcServe for NetWare 17Troubleshooting18Troubleshooting Generic Error Report19Troubleshooting Verifying Recent Changes20Troubleshooting Correcting Intermittent FailuresUpgrading the Firmware with a Cartridge 21TroubleshootingUpgrading the Firmware Upgrading the Firmware By using the Option ROMPaq 22Troubleshooting23Troubleshooting Creating a ROMPaq disketteUpgrading the firmware Select an Image screen24Troubleshooting For Further Assistance1Regulatory Compliance Notices Regulatory Compliance NoticesFederal Communications Commission Notice Class B Equipment 2Regulatory Compliance NoticesCanadian Notice Avis Canadien European Union NoticeModifications CablesJapanese Notice Australian Notice 4Regulatory Compliance Notices1Electrostatic Appendix B Electrostatic DischargeGrounding Methods 2Electrostatic Locating the Jumper Block Drive Configuration Options1Drive Configuration Options 2Drive Configuration Options Identifying the JumpersTable C-1 Selecting the Scsi ID 3Drive Configuration OptionsSelecting the Scsi ID Testing Configuring the Scsi ID in a SCO OpenServer environment4Drive Configuration Options Enabling/Disabling Bus ParityIndex IBM OS/2 Scsi ID Index