Dell E09J, E10J Pre-Replacement Procedures, Sending Diagnostic Data Using Dell SupportAssist

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Remove any jewelry or metal objects from your body because they are excellent metal conductors that can create short circuits and harm you if they come into contact with printed circuit boards or areas where power is present.

Do not lift a storage system chassis by the handles of the power supply units (PSUs). They are not designed to hold the weight of the entire chassis, and the chassis cover may become bent.

Before moving a storage system chassis, remove the PSUs to minimize weight.

Do not remove drives until you are ready to replace them.

NOTE: To ensure proper storage system cooling, hard drive blanks must be installed in any hard drive slot that is not occupied.

Pre-Replacement Procedures

Perform the procedures described in this section before replacing a component of an SCv2000/SCv2020 storage system.

Sending Diagnostic Data Using Dell SupportAssist

Use Dell SupportAssist to send diagnostic data to Dell Technical Support Services.

1.Click Send SupportAssist Data Now. The Send Support Assist Data Now dialog box appears.

2.Select Storage Center Configuration and Detailed Logs.

3.Click OK.

Shutting Down a Storage Controller

If you are replacing a storage controller, use the Dell Storage Client to shut down the storage controller.

About this task

If the storage system has two storage controllers, shutting down one storage controller causes the Storage Center to fail over to the other storage controller. which continues to process I/O. If the storage system has only one storage controller, shutting it down results in a system outage.

Steps

1.Click the Hardware tab.

2.In the Hardware tab navigation pane, select the storage controller to shut down.

3.In the right pane, click Shutdown/Restart Controller. The Shutdown/Restart Controller dialog box appears.

4.Select Shutdown from the drop-down menu.

5.Click OK. The selected storage controller is shut down.

Shutting Down the Storage System

If you are replacing the storage system chassis or rack rails, use the Dell Storage Client to shut down the storage system.

About this task

CAUTION: Shutting down the storage system results in a system outage.

Steps

1.Select Actions System Shutdown/Restart. The Shutdown/Restart dialog box appears.

2.Select Shutdown from the first drop-down menu.

3.Click OK.

Replacing SCv2000/SCv2020 Components

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Contents Dell Storage Center Page Contents SCv2000/SCv2020 Technical Specifications Troubleshooting SCv2000/SCv2020 ComponentsAudience Contacting Dell Revision HistoryRelated Publications Dell Enterprise Manager Administrator’s Guide SCv2000/SCv2020 Storage System Hardware SCv2000/SCv2020 Monitoring and DiagnosticsSCv2000 Front Panel View SCv2000/SCv2020 Back Panel View SCv2000/SCv2020 Back-Panel Features and IndicatorsSCv2000/SCv2020 Storage Controller Features and Indicators About the SCv2000/SCv2020 Storage System About the SCv2000/SCv2020 Storage System About the SCv2000/SCv2020 Storage System SCv2000/SCv2020 Storage Controller with SAS Front-End Ports SCv2000/SCv2020 Drives SCv2000/SCv2020 Drive IndicatorsAbout the SCv2000/SCv2020 Storage System Installation Safety Precautions Safety PrecautionsElectrostatic Discharge Precautions Electrical Safety PrecautionsGeneral Safety Precautions Shutting Down the Storage System Pre-Replacement ProceduresSending Diagnostic Data Using Dell SupportAssist Shutting Down a Storage ControllerIdentifying the Failed Power Supply Replacing Power Supply/Cooling Fan ModulesReplacing the Front Bezel Page Identifying the Failed Cooling Fan Rear View of the Enclosure Showing the Failed Cooling Fan Replacing a Power Supply/Cooling Fan ModuleRemoving a Power Supply/Cooling Fan Module SCv2000/SCv2020 Storage System Drive Numbering Replacing Hard DrivesIdentifying the Failed Hard Drive Front View of the Enclosure Showing the Failed Hard Drive Replacing a Hard Drive Replacing a Hard DriveInstall Hard Drives in Storage System Replacing a Storage Controller Replacing the Storage Controller BatteryIdentify the Failed Storage Controller Replace a Single Storage Controller Replacing a Storage Controller Replace Both Storage Controllers in Succession Replacing a Storage Controller Replace Both Storage Controllers Simultaneously Replacing Rack RailsStart up the Storage System Post-Replacement ProceduresTroubleshooting Hard Drives Troubleshooting Power Supply/Cooling Fan ModulesTroubleshooting Storage Controllers Technical Specifications SCv2000/SCv2020 Technical SpecificationsSCv2000/SCv2020 Technical Specifications Hour SCv2000/SCv2020 Technical Specifications