Dell E10J, E09J owner manual Troubleshooting Storage Controllers

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Troubleshooting Storage Controllers

Use these steps to troubleshoot storage controllers.

1.Check the status of the storage controller using the Dell Storage Client.

2.Check the pins and reseat the storage controller.

a.Remove the storage controller.

b.Verify that the pins on the storage system backplane and the storage controller are not bent.

c.Reinstall the storage controller.

3.Determine the status of the storage controller link status indicators. If the indicators are not green, check the cables.

a.Shut down the storage controller.

b.Reseat the cables on the storage controller.

c.Restart the storage controller.

d.Recheck the link status indicators. If the link status indicators are not green, replace the cables.

38	Troubleshooting SCv2000/SCv2020 Components

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Contents Dell Storage Center Page Contents Troubleshooting SCv2000/SCv2020 Components SCv2000/SCv2020 Technical SpecificationsRelated Publications Revision HistoryAudience Contacting Dell Dell Enterprise Manager Administrator’s Guide SCv2000/SCv2020 Monitoring and Diagnostics SCv2000/SCv2020 Storage System HardwareSCv2000 Front Panel View SCv2000/SCv2020 Back-Panel Features and Indicators SCv2000/SCv2020 Back Panel ViewSCv2000/SCv2020 Storage Controller Features and Indicators About the SCv2000/SCv2020 Storage System About the SCv2000/SCv2020 Storage System About the SCv2000/SCv2020 Storage System SCv2000/SCv2020 Storage Controller with SAS Front-End Ports SCv2000/SCv2020 Drive Indicators SCv2000/SCv2020 DrivesAbout the SCv2000/SCv2020 Storage System Safety Precautions Installation Safety PrecautionsGeneral Safety Precautions Electrical Safety PrecautionsElectrostatic Discharge Precautions Shutting Down a Storage Controller Pre-Replacement ProceduresSending Diagnostic Data Using Dell SupportAssist Shutting Down the Storage SystemReplacing the Front Bezel Replacing Power Supply/Cooling Fan ModulesIdentifying the Failed Power Supply Page Identifying the Failed Cooling Fan Replacing a Power Supply/Cooling Fan Module Rear View of the Enclosure Showing the Failed Cooling FanRemoving a Power Supply/Cooling Fan Module Identifying the Failed Hard Drive Replacing Hard DrivesSCv2000/SCv2020 Storage System Drive Numbering Front View of the Enclosure Showing the Failed Hard Drive Replacing a Hard Drive Replacing a Hard DriveInstall Hard Drives in Storage System Replacing the Storage Controller Battery Replacing a Storage ControllerIdentify the Failed Storage Controller Replace a Single Storage Controller Replacing a Storage Controller Replace Both Storage Controllers in Succession Replacing a Storage Controller Replacing Rack Rails Replace Both Storage Controllers SimultaneouslyPost-Replacement Procedures Start up the Storage SystemTroubleshooting Power Supply/Cooling Fan Modules Troubleshooting Hard DrivesTroubleshooting Storage Controllers SCv2000/SCv2020 Technical Specifications Technical SpecificationsSCv2000/SCv2020 Technical Specifications Hour SCv2000/SCv2020 Technical Specifications