HP 2103R-CSDI manual Online Technical, Services, Through the following online systems

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B	TECHNICAL SUPPORT

3Com provides easy access to technical support information through a variety of services. This appendix contains the following sections:

■Online Technical Services

■Support From Your Network Supplier

■Support From 3Com Corporation

■Returning Products for Repair

■Accessing the 3Com ISD MIB

■Contacting 3Com ISD Technical Publications

Online Technical	3Com offers worldwide product support 7 days a week, 24 hours a day,
Services	through the following online systems:

■3Com Bulletin Board Service (3ComBBS)

■World Wide Web site

■3ComForum on CompuServe®

■3ComFactsSM automated fax service

3Com Bulletin 3ComBBS contains patches, software, and drivers for all 3Com products, as Board Service well as technical articles. This service is available through a modem or ISDN

7 days a week, 24 hours a day.

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Contents Edge Router Module Installation Guide For Ethernet 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Iii Page Contents Configuring the Edge Router Module Monitoring Edge Router Module Operation Index Limited Warranty About this Guide How to Use This GuideIntroduction AudienceList conventions used throughout this guide ConventionsCommands Documents Related3Com Documents Cisco DocumentsInternational and Hughes LAN Systems, May Page Introduction LAN Product Overview Shows the architecture of each Edge Router module type Module Features Edge RouterIncluding IP/IPX Edge Router Module Features Ethernet LAN Edge Router Module Memory Configurations Feature Set Desktop Memory Type Page Installing the Edge Router Module Installation FlowchartConfigure the Edge Router module Procedures PrecautionaryQuick Installation Router moduleCisco Systems Getting Started Guide Quick Installation Unpacking Edge Router Module Installation Guide for EthernetPlug Positions Verifying JumperSwitches Configuring DIPConfiguring ONcore Carrier DIP Parameters SwitchesIsolating the ONline Edge Router Module Enabling or Disabling Nvram Configuration Shows the ONcore carrier DIP switch locationTo select a network Set the switches according to Table If the NV SEL DIP switch isIf you are installing InstallingONline Edge Router ModuleTo install the Edge Router module in an ONcore hub ONcore EdgeThis is called a hot swap Installing the Edge Router Module in an ONcore Hub Opened and Closed Module Ejectors Close the ejectors FigurePage Router Module Configuration ManagedOverview Attaching a ManagementTerminal Hub Selecting a Network Saving the ConfigurationCarrier in a ConfiguringManaged ONcore This section contains the following topicsCarrier Default Settings Configuring the Carrier in a Managed ONcore Hub DMM DIP Nvram DIP Terminal to Auxiliary port Console Port Attaching a Terminal Cable to the Console Port Mini-DIN connector pinouts are provided in Appendix a Page Module Operation Monitoring EdgeOperation Edge Router Module LEDs Showing Module Following network management module commandsStatus Each LED is described in TableModule Command Syntax for the Show Module command is Using the ShowONline show module 6 verbose Edge Router module installed in slot 1 of an ONcore hub Port Command Ports Syntax for the Show Port command isONcore show port Page Troubleshooting Troubleshooting Troubleshooting Network Connectivity Problems Problems Operating CorrectingMalfunctions MalfunctionsSeconds, and then power it on Specifications Electrical General SpecificationsMechanical Specifications Environmental Specifications5006C-FT Cable Pinouts Cables when you install all equipmentOpenHub Management Cable Part Number OHPMGT-CAB OpenHub Management Cable has aDTR CTS TXD CTS Cable Pinouts DTE DCE Ltst CS+ SCTE+ Table A-17 X.21 DTE and DCE Cable Pinouts DB-15 15 Pin Online Technical ServicesThrough the following online systems Days a week, 24 hours a day408 Access by Digital ModemPress Return to view the 3ComForum main menu Support From Your NetworkSupplier To find your authorized service provider U.S. and Canada, call 800 876-3266 for customer service3Com CorporationAccessing the 3Com ISD MIB To exit the FTP session, invoke the quit commandContacting 3Com ISD Technical Publications Numerics IndexQuick Software 1-8Upgrading Firmware 1-8 memory Page Limited Warranty 408 764-5000 3/18/96