HP 2103R-CSDI manual Troubleshooting

Page 62

5-2 CHAPTER 5: TROUBLESHOOTING

Troubleshooting This section describes how to troubleshoot startup problems by monitoring Startup Problems the LEDs on the Edge Router module.

This section describes:

■Troubleshooting Router-Specific Problems

■Troubleshooting Mailbox Interface Problems

■Troubleshooting 3Com Carrier Problems

Troubleshooting When you first install the Edge Router module in an ONline or ONcore hub Router-Specific the Cisco engine runs a full set of hardware diagnostic tests. If the engine

Problems fails diagnostics, the Router (RTR) LED does not illuminate or will flash. This indicates a problem with the router hardware or software. Refer to the appropriate Cisco Systems troubleshooting documentation for corrective action.

Troubleshooting ONline and ONcore Edge Routers use a hardware mailbox interface that Mailbox Interface allows the Cisco engine to communicate with the 3Com carrier board

Problems during powerup. If the 3Com mailbox does not establish communication with the engine, the following message is reported to the engine console port:

%MAILBOX-3-INITFAIL:Mailbox initialization failure.

Not getting interrupts. Mailbox offline.

If you see this message, contact your 3Com representative for assistance.

Troubleshooting Before mailbox communication is initialized and established between the 3Com Carrier Cisco engine and the 3Com carrier, the Module Status (S) LED on the front

Problems panel of the Edge Router module blinks slowly. If communication is established successfully, the Status LED illuminates and stays on solid. If the Status LED does not light, the 3Com carrier board has malfunctioned. Contact your 3Com representative for assistance. Refer to Appendix B for instructions on contacting Technical Support for you product.

Image 62

Contents Edge Router Module Installation Guide For Ethernet 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Iii Page Contents Configuring the Edge Router Module Monitoring Edge Router Module Operation Index Limited Warranty Introduction How to Use This GuideAbout this Guide AudienceConventions List conventions used throughout this guideCommands 3Com Documents RelatedDocuments Cisco DocumentsInternational and Hughes LAN Systems, May Page Introduction LAN Product Overview Shows the architecture of each Edge Router module type Including Module FeaturesEdge Router IP/IPX Edge Router Module Features Ethernet LAN Edge Router Module Memory Configurations Feature Set Desktop Memory Type Page Installing the Edge Router Module Configure the Edge Router module InstallationFlowchart Quick Installation PrecautionaryProcedures Router moduleCisco Systems Getting Started Guide Quick Installation Edge Router Module Installation Guide for Ethernet UnpackingVerifying Jumper Plug PositionsConfiguring DIP SwitchesIsolating the ONline Edge Router Module ConfiguringONcore Carrier DIP Parameters Switches Shows the ONcore carrier DIP switch location Enabling or Disabling Nvram ConfigurationIf the NV SEL DIP switch is To select a network Set the switches according to TableONline Edge InstallingIf you are installing Router ModuleThis is called a hot swap To install the Edge Router module in an ONcore hubONcore Edge Installing the Edge Router Module in an ONcore Hub Close the ejectors Figure Opened and Closed Module EjectorsPage Router Module Overview ConfigurationManaged Terminal Attaching aManagement Selecting a Network Saving the Configuration HubManaged ONcore ConfiguringCarrier in a This section contains the following topicsCarrier Default Settings Configuring the Carrier in a Managed ONcore Hub DMM DIP Nvram DIP Terminal to Auxiliary port Console Port Attaching a Terminal Cable to the Console Port Mini-DIN connector pinouts are provided in Appendix a Page Operation Module OperationMonitoring Edge Edge Router Module LEDs Status Following network management module commandsShowing Module Each LED is described in TableUsing the Show Module Command Syntax for the Show Module command isONline show module 6 verbose Port Command Ports Syntax for the Show Port command is Edge Router module installed in slot 1 of an ONcore hubONcore show port Page Troubleshooting Troubleshooting Troubleshooting Network Connectivity Problems Problems Malfunctions CorrectingOperating MalfunctionsSeconds, and then power it on Specifications General Specifications ElectricalEnvironmental Specifications Mechanical Specifications5006C-FT OpenHub Management Cable Part Number OHPMGT-CAB Cables when you install all equipmentCable Pinouts OpenHub Management Cable has aDTR CTS TXD CTS Cable Pinouts DTE DCE Ltst CS+ SCTE+ Table A-17 X.21 DTE and DCE Cable Pinouts DB-15 15 Pin Through the following online systems ServicesOnline Technical Days a week, 24 hours a dayAccess by Digital Modem 408Press Return to view the 3ComForum main menu Supplier Support FromYour Network 3Com U.S. and Canada, call 800 876-3266 for customer serviceTo find your authorized service provider CorporationContacting 3Com ISD Technical Publications Accessing the 3Com ISD MIBTo exit the FTP session, invoke the quit command Index NumericsQuick Software 1-8Upgrading Firmware 1-8 memory Page Limited Warranty 408 764-5000 3/18/96