HP 9000 Sheet-feed manual Care and maintenance, HP Scanner Tools Utility Maintenance tab

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4 Care and maintenance

This section presents information about how to care for and maintain the scanner.

•HP Scanner Tools Utility Maintenance tab

•Order maintenance and scanning supplies

•Clean the scanner glass

•Clean the paper path

•Clean the rollers

•Replace the rollers

Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary depends upon several factors, including the amount of use and the environment. You should perform routine cleaning as necessary.

CAUTION: Before placing an item in the document feeder, make sure that the item does not contain wet glue, correction fluid, or other substances that can be transferred to the interior of the scanner.

Make sure there are no curls, wrinkles, staples, paper clips, or any other attached material. Sheets should not be stuck together.

HP Scanner Tools Utility Maintenance tab

The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage, maintenance history, and settings. You can record scanner maintenance and change the setting for maintenance alerts.

For detailed information, see the HP Scanner Tools Utility Help. To open the Help, press the Tools button on the scanner front panel, and then click Help in the dialog box.

Order maintenance and scanning supplies

You can purchase maintenance parts for your scanner.

1.Visit the HP scanner parts Web site at www.hp.com/buy/parts.

2.Select your language, and then click the arrow.

Clean the scanner glass

Both strips of glass in the scanner should be cleaned periodically or any time a scanned image has streaks.

To clean the strips of glass, follow these steps:

1.Press the Power switch to the off position, and then disconnect the USB cable and power supply from the scanner. Wait 10 minutes to allow the scanner glass to cool.

2.Open the scanner hatch.

18 Care and maintenance

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Contents HP Scanjet Enterprise Page Contents Product accessibility and support Scanner front panel buttons Scanner overviewScanner hardware Rotate the front panel LCDHP Scanner Tools Utility Scanner softwareHP Smart Document Scan Software Document loading tips Use the scannerLoad originals Load originals Load documents Load originals Chapter Tips on scanning and copying Scan and copyLoad cards into the document feeder Scan from ISIS- or TWAIN-compliant scanning software Scan from the scanner buttonsScan from HP Smart Document Scan Software Scan and copy Useful scanner features Work with scan profilesView profiles Create HP Smart Document Scan Software profilesImport and export HP Smart Document Scan Profiles Scan extra long documentsCreate scan profiles that use third-party scanning software Reduce file size with hardware compression Filter out color from a document color dropoutHardware Misfeed Multipick Detection Care and maintenance HP Scanner Tools Utility Maintenance tabOrder maintenance and scanning supplies Clean the scanner glassClean the paper path Clean the rollers Clean the rollers Chapter Replace the rollers Troubleshooting Scanner errorsBasic troubleshooting tips Scanner installation troubleshootingCheck the cables Scanner initialization or hardware problemsUninstall and then reinstall the HP Scanjet utilities Check the USB connection Check that the scanner has powerReset the scanner Scanner operation problems Scanner has stopped working correctlyScanner will not turn on Scanner lamp stays onScanner does not scan right away Scanner scans only one side of a two-sidedOptimize scanning and task speeds Scanned image is fuzzyScanned pages are out of order at the scan destination Scan is completely black or completely white Scanned images are not straightVertical white stripes appear on the printed Scan files are too largePaper jamming, skewing, misfeeds, or multiple-page feeds Scanner paper path problemsScanner buttons are not working correctly Scanning fragile originals Paper does not feed from the scannerOriginals are curling up in the scanner output tray Bottom of the scanned image is cut offClear jams from the scanner paper path Scanned images have streaks or scratchesAn item loaded in the scanner jams repeatedly Contact HP Support Control of the scanner buttons Product accessibility and supportLCD Reader Getting assistance Index