HP 9000 Sheet-feed manual Troubleshooting, Scanner errors

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5 Troubleshooting

This section contains solutions for common problems with the scanner.

•Scanner errors

•Basic troubleshooting tips

•Scanner installation troubleshooting

•Scanner initialization or hardware problems

•Scanner operation problems

•Scanner buttons are not working correctly

•Scanner paper path problems

•Contact HP Support

For additional troubleshooting, see the Help for the HP scanning program that you are using.

Scanner errors

For help responding to an error, see the appropriate topics below.

Error

USB Error

Paper Jam

Hatch Open

Motor Failure

Lamp Error

Description

1.Check the USB connection between the scanner and the computer.

2.Use the Windows Device Manager tool to verify that the computer recognizes the scanner.

•Windows 2000/XP/XP, 64 bit: The Windows Device Manager tool is available on the Hardware tab of the Systems tool in the Control Panel.

•Vista/Vista, 64 bit: If you have the categorized Control Panel view, select Control Panel, select Hardware and Sound, and then select Device Manager. If you have the Classic view, select Control Panel, then select Device Manager.

3.If the computer does not recognize the scanner, uninstall and then reinstall the scanner software.

4.If the problem persists, see www.hp.com/support.

A document feeder paper jam has been detected. Open the hatch and clear the jam.

The hatch on the document feeder is open or not securely latched. Please close the hatch by pressing until you hear a click, and then rescan.

Press the Power switch to the off position. Wait 30 seconds, and then press the Power switch to the on position. If the message is still displayed, see www.hp.com/support.

Press the Power switch to the off position. Wait 30 seconds, and then press the Power switch to the on position. If the message is still displayed, see www.hp.com/support.

24 Troubleshooting

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Contents HP Scanjet Enterprise Page Contents Product accessibility and support Scanner front panel buttons Scanner overviewScanner hardware Rotate the front panel LCDHP Scanner Tools Utility Scanner softwareHP Smart Document Scan Software Document loading tips Use the scannerLoad originals Load originals Load documents Load originals Chapter Tips on scanning and copying Scan and copyLoad cards into the document feeder Scan from ISIS- or TWAIN-compliant scanning software Scan from the scanner buttonsScan from HP Smart Document Scan Software Scan and copy View profiles Useful scanner featuresWork with scan profiles Create HP Smart Document Scan Software profilesImport and export HP Smart Document Scan Profiles Scan extra long documentsCreate scan profiles that use third-party scanning software Reduce file size with hardware compression Filter out color from a document color dropoutHardware Misfeed Multipick Detection Order maintenance and scanning supplies Care and maintenanceHP Scanner Tools Utility Maintenance tab Clean the scanner glassClean the paper path Clean the rollers Clean the rollers Chapter Replace the rollers Troubleshooting Scanner errorsBasic troubleshooting tips Scanner installation troubleshootingCheck the cables Scanner initialization or hardware problemsUninstall and then reinstall the HP Scanjet utilities Check the USB connection Check that the scanner has powerReset the scanner Scanner operation problems Scanner has stopped working correctlyScanner does not scan right away Scanner will not turn onScanner lamp stays on Scanner scans only one side of a two-sidedOptimize scanning and task speeds Scanned image is fuzzyScanned pages are out of order at the scan destination Vertical white stripes appear on the printed Scan is completely black or completely whiteScanned images are not straight Scan files are too largePaper jamming, skewing, misfeeds, or multiple-page feeds Scanner paper path problemsScanner buttons are not working correctly Originals are curling up in the scanner output tray Scanning fragile originalsPaper does not feed from the scanner Bottom of the scanned image is cut offClear jams from the scanner paper path Scanned images have streaks or scratchesAn item loaded in the scanner jams repeatedly Contact HP Support Control of the scanner buttons Product accessibility and supportLCD Reader Getting assistance Index