HP 9000 Sheet-feed manual Scanning fragile originals, Paper does not feed from the scanner

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•The document feeder or output tray might contain more than the maximum number of pages. Load fewer pages in the document feeder, and remove pages from the output tray.

•Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If misfeeds still occur, replace the rollers.

Scanning fragile originals

To safely scan fragile originals (photographs or documents on wrinkled or very lightweight paper) place originals in a clear, heavyweight document sleeve no wider than 300 mm (11.8 in) before inserting into the document feeder.

Paper does not feed from the scanner

Re-load the pages into the document feeder, ensuring that they make contact with the rollers.

The scanner hatch might not be securely latched. Open the scanner hatch and then close it by pressing firmly.

A problem with the scanner hardware might exist. Follow this procedure to test the scanner:

1.Ensure that the power supply is securely connected between the scanner and a live electrical outlet or surge protector. Check that the green LED on the power supply case is on to verify that the power supply is functional.

2.If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.

3.Disconnect the power supply from the scanner and turn off the computer. After 60 seconds, reconnect the power supply to the scanner and then turn on the computer, in that order.

4.Try to rescan.

Originals are curling up in the scanner output tray.

Under dry conditions, lightweight originals such as those printed on carbonless copy paper may curl in the output tray. To minimize curl, flatten curled edges on the originals before placing them in the document feeder. If you cannot flatten curled edges, make sure the curled edges are facing down when you place the originals in the document feeder.

The bottom of the scanned image is cut off

By default, the scanning software can scan media that is up to 432 mm (17 in) long. For longer pages, the end of the document is not included in the scanned image.

Verify that you have specified an appropriate page size in the scanning software.

Scanner paper path problems

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Contents HP Scanjet Enterprise Page Contents Product accessibility and support Scanner front panel buttons Scanner overviewScanner hardware LCD Rotate the front panelHP Scanner Tools Utility Scanner softwareHP Smart Document Scan Software Document loading tips Use the scannerLoad originals Load originals Load documents Load originals Chapter Tips on scanning and copying Scan and copyLoad cards into the document feeder Scan from ISIS- or TWAIN-compliant scanning software Scan from the scanner buttonsScan from HP Smart Document Scan Software Scan and copy Create HP Smart Document Scan Software profiles Useful scanner featuresWork with scan profiles View profilesImport and export HP Smart Document Scan Profiles Scan extra long documentsCreate scan profiles that use third-party scanning software Filter out color from a document color dropout Reduce file size with hardware compressionHardware Misfeed Multipick Detection Clean the scanner glass Care and maintenanceHP Scanner Tools Utility Maintenance tab Order maintenance and scanning suppliesClean the paper path Clean the rollers Clean the rollers Chapter Replace the rollers Scanner errors TroubleshootingScanner installation troubleshooting Basic troubleshooting tipsCheck the cables Scanner initialization or hardware problemsUninstall and then reinstall the HP Scanjet utilities Check the USB connection Check that the scanner has powerReset the scanner Scanner has stopped working correctly Scanner operation problemsScanner scans only one side of a two-sided Scanner will not turn onScanner lamp stays on Scanner does not scan right awayOptimize scanning and task speeds Scanned image is fuzzyScanned pages are out of order at the scan destination Scan files are too large Scan is completely black or completely whiteScanned images are not straight Vertical white stripes appear on the printedPaper jamming, skewing, misfeeds, or multiple-page feeds Scanner paper path problemsScanner buttons are not working correctly Bottom of the scanned image is cut off Scanning fragile originalsPaper does not feed from the scanner Originals are curling up in the scanner output trayClear jams from the scanner paper path Scanned images have streaks or scratchesAn item loaded in the scanner jams repeatedly Contact HP Support Control of the scanner buttons Product accessibility and supportLCD Reader Getting assistance Index
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