HP 9000 Sheet-feed manual Getting assistance

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Getting assistance

In order to get the best results from your HP product, please consult the following HP support offerings:

1.Review the troubleshooting chapter in this guide.

2.See the HP online support website at www.hp.com/support, or contact your point of purchase.

HP online support is available to all HP customers. It is the fastest source for up-to- date product information and expert assistance, including the following features:

•Online chat and email access to qualified online support specialists

•Software, firmware, and driver updates for your product

•Valuable product and troubleshooting information for technical issues

•Proactive product updates, support alerts, and HP newsletters (available when you register your product)

3.HP support by phone

•Support options and fees vary by product, country/region, and language.

•Fees and policies are subject to change without notice. Please see www.hp.com/ support for the latest information.

4.Post-warranty period

After the limited warranty period, help is available online at www.hp.com/support.

5.Extending or upgrading your warranty

If you would like to extend or upgrade the product’s warranty, please contact your point of purchase or see the HP Care Pack Services at www.hp.com/support.

6.If you already purchased an HP Care Pack Service, please check the support conditions in your contract.

Getting assistance

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Contents HP Scanjet Enterprise Page Contents Product accessibility and support Scanner overview Scanner hardwareScanner front panel buttons LCD Rotate the front panelScanner software HP Smart Document Scan SoftwareHP Scanner Tools Utility Use the scanner Load originalsDocument loading tips Load originals Load documents Load originals Chapter Scan and copy Load cards into the document feederTips on scanning and copying Scan from the scanner buttons Scan from HP Smart Document Scan SoftwareScan from ISIS- or TWAIN-compliant scanning software Scan and copy Create HP Smart Document Scan Software profiles Useful scanner featuresWork with scan profiles View profilesScan extra long documents Create scan profiles that use third-party scanning softwareImport and export HP Smart Document Scan Profiles Filter out color from a document color dropout Reduce file size with hardware compressionHardware Misfeed Multipick Detection Clean the scanner glass Care and maintenanceHP Scanner Tools Utility Maintenance tab Order maintenance and scanning suppliesClean the paper path Clean the rollers Clean the rollers Chapter Replace the rollers Scanner errors TroubleshootingScanner installation troubleshooting Basic troubleshooting tipsScanner initialization or hardware problems Uninstall and then reinstall the HP Scanjet utilitiesCheck the cables Check that the scanner has power Reset the scannerCheck the USB connection Scanner has stopped working correctly Scanner operation problemsScanner scans only one side of a two-sided Scanner will not turn onScanner lamp stays on Scanner does not scan right awayScanned image is fuzzy Scanned pages are out of order at the scan destinationOptimize scanning and task speeds Scan files are too large Scan is completely black or completely whiteScanned images are not straight Vertical white stripes appear on the printedScanner paper path problems Scanner buttons are not working correctlyPaper jamming, skewing, misfeeds, or multiple-page feeds Bottom of the scanned image is cut off Scanning fragile originalsPaper does not feed from the scanner Originals are curling up in the scanner output trayScanned images have streaks or scratches An item loaded in the scanner jams repeatedlyClear jams from the scanner paper path Contact HP Support Product accessibility and support LCD ReaderControl of the scanner buttons Getting assistance Index