HP 9000 Sheet-feed Scanned image is fuzzy, Scanned pages are out of order at the scan destination

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Chapter 5

The Misfeed (Multipick) Detection stops the scan if multiple pages are fed into the scanner at one time. To enable the Misfeed (Multipick) Detection feature in an HP Smart Document Scan Software profile, follow these steps:

1.Open the HP Smart Document Scan Software.

2.Select a scan profile, and then click Edit.

3.On the Scan tab of the Profile Settings dialog box, click Advanced Settings.

4.On the More tab of the Properties dialog box, select the Enable check box.

Scanned image is fuzzy

Verify that the document original is not fuzzy.

Use the Kofax Virtual ReScan Software which shipped with your scanner to process the scanned data. Such software cleans up the image and compresses the data.

Check for any obstructions in the scanner paper path and make sure the paper width guides are positioned appropriately. Try another scan.

Clean the glass strips inside the document feeder.

Check the JPEG compression setting. If scanner compression is high, scanned data might be lost by the compression.

Scanned pages are out of order at the scan destination

Verify that the page order of the original document is correct before inserting into the document feeder.

Make sure that there are no staples, paper clips, or any other attached material (such as adhesive notes) that may cause the pages to feed incorrectly.

Verify that pages are not stuck together.

Place the first page of a multiple page document toward the back of the document feeder.

Optimize scanning and task speeds

Several settings influence the total time for a scanning job. When you want to optimize scanning performance, consider the following information.

•To optimize performance, make sure your computer meets the recommended system requirements. To view minimum and recommended system requirements, see www.hp.com, select your country/region, search on your scanner model, and then search on datasheet.

•In the scanning software, choose the layout setting that matches the orientation of the originals in the document feeder.

•When possible, place originals long-edge down () in the document feeder to reduce scan time.

•To optimize data transfer from the scanner to the scanning software on the computer, enable scanner hardware (JPEG) compression. Typically, the use of scanner compression reduces the time to complete all color scans and grayscale scans with resolution above 300 dpi. Scanner compression affects the rate of data transfer only and can be used with all output formats.

NOTE: You cannot use scanner compression with black and white originals.

30 Troubleshooting

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Contents HP Scanjet Enterprise Page Contents Product accessibility and support Scanner front panel buttons Scanner overviewScanner hardware Rotate the front panel LCDHP Scanner Tools Utility Scanner softwareHP Smart Document Scan Software Document loading tips Use the scannerLoad originals Load originals Load documents Load originals Chapter Tips on scanning and copying Scan and copyLoad cards into the document feeder Scan from ISIS- or TWAIN-compliant scanning software Scan from the scanner buttonsScan from HP Smart Document Scan Software Scan and copy Useful scanner features Work with scan profilesView profiles Create HP Smart Document Scan Software profilesImport and export HP Smart Document Scan Profiles Scan extra long documentsCreate scan profiles that use third-party scanning software Reduce file size with hardware compression Filter out color from a document color dropoutHardware Misfeed Multipick Detection Care and maintenance HP Scanner Tools Utility Maintenance tabOrder maintenance and scanning supplies Clean the scanner glassClean the paper path Clean the rollers Clean the rollers Chapter Replace the rollers Troubleshooting Scanner errorsBasic troubleshooting tips Scanner installation troubleshootingCheck the cables Scanner initialization or hardware problemsUninstall and then reinstall the HP Scanjet utilities Check the USB connection Check that the scanner has powerReset the scanner Scanner operation problems Scanner has stopped working correctlyScanner will not turn on Scanner lamp stays onScanner does not scan right away Scanner scans only one side of a two-sidedOptimize scanning and task speeds Scanned image is fuzzyScanned pages are out of order at the scan destination Scan is completely black or completely white Scanned images are not straightVertical white stripes appear on the printed Scan files are too largePaper jamming, skewing, misfeeds, or multiple-page feeds Scanner paper path problemsScanner buttons are not working correctly Scanning fragile originals Paper does not feed from the scannerOriginals are curling up in the scanner output tray Bottom of the scanned image is cut offClear jams from the scanner paper path Scanned images have streaks or scratchesAn item loaded in the scanner jams repeatedly Contact HP Support Control of the scanner buttons Product accessibility and supportLCD Reader Getting assistance Index
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