HP 2500 manual USB Problems, Software troubleshooting

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Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

Ensure that there are not too many USB devices drawing power from the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

Symptom

Possible Cause

Solution

Your document is not printing with New York, Geneva, or Monaco fonts.

The printer might be substituting fonts.

Select Options in the Page Setup dialog box to clear substituted fonts.

USB Problems

You are unable to print from a third-party USB card.

This error occurs when the software for USB printers is not installed.

When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple website.

When connected using a USB cable, the printer does not appear in the Macintosh Chooser after the driver is selected.

This problem is caused by either a software or hardware component.

Software troubleshooting

Check that your Macintosh supports USB.

Verify if your Macintosh has Mac OS 8.6 or later.

Ensure that your Macintosh has the appropriate USB software from Apple.

Note: The iMac and Blue G3 desktop Macintosh systems meet all the requirements to connect to a USB device.

Hardware troubleshooting

Check that the printer is turned on.

Verify that the USB cable is properly connected.

Check that you are using the appropriate high-speed USB cable.

Note: The iMac keyboard is a nonpowered USB hub.

98 Problem solving and maintenance

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Contents Use Page User guide Copyright and License Telephone support HP Customer CareOnline and other support Page Contents Managing the printer Index Page Printer basics IntroductionPrinter configurations HP Color LaserJet 2500LHP Color LaserJet HP Color LaserJet 2500nPrinter features Color printingEnhanced memory Printer parts Interface ports Control panel features Understanding Supplies StatusBlack, Cyan, Magenta, and Yellow Supplies Status lights Rotate Carousel buttonCancel Job button Understanding Printer StatusReady light Go light and Go buttonSoftware and supported operating systems Macintosh UNIX, OS/2 LinuxUsing Help Software for WindowsPrinter drivers HP Color LaserJet 2500 ToolboxSoftware for network installations only HP Web JetadminStarting HP Web Jetadmin Embedded Web serverPPDs Mac OS 8.6 to 9.x and Mac OS X classic Software for MacintoshPDEs Mac OS How do I gain access to printer features? Software tipsHow do I get the latest printing software? To download driversUninstalling the printing software Uninstalling software for WindowsTo uninstall software for Windows To uninstall software for Windows 98 and higherUninstalling software for Macintosh Accessories and ordering information Option Description or use Part numberExtended service packs Printer basics Printing tasks Choosing paper and other print media Printer models come with input trays as specified belowSupported print media for tray Supported print media for optional traySupported sizes Supported typesPurchasing paper and other print media Loading tray Loading traysTo load tray Loading optional tray To load optional trayLoading optional tray Printing a job To print from Windows To print from Macintosh Gaining access to printer driver settings Using the PCL printer-driver Help Windows onlySelecting a Source Features in the printer driverSelecting a Type or Size Changing color settings Setting a custom paper sizeCreating and using watermarks Printing multiple pages on one sheet of paper N-up printing Creating and using Quick SetsReducing or enlarging Restoring default printer-driver settings Printing on different paper for the firstChoosing an output location Printing on envelopes Printing on special print mediaTo print on envelopes Printing on labels More detailsPrinting on grayscale transparencies Printing on custom-sized print media or cardstock Printing on letterhead or preprinted forms Printing on both sides duplexing manually To duplex manuallyCanceling a print job Using color HP ImageREtAutomatic versus Manual color adjustment HP ColorSmartManaging color options Print in GrayscaleHalftone options Manual OptionsRGB Color Matching colors Printing in four-colors CmykPrinting tasks Managing the printer Special pages ConfigurationDemo Supplies Status To view HP Color LaserJet 2500 Toolbox HP Color LaserJet 2500 ToolboxDevice tab Troubleshooting tab Using the embedded Web server To open the embedded Web serverInformation tab Networking tab Other linksTo choose which status messages appear Using Printer Status and AlertsTo view status messages and information Managing the printer 4Problem solving and maintenance Where to look for jams Clearing jamsTo clear jams from inside the printer Described in To clear jams from output areas onTo clear jams from input areas Jams from inside the printer onTo clear jams from output areas Page Resolving control panel messages OffOn BlinkingSupplies Status lights Black print cartridge is empty or missing Cyan print cartridge is empty or missingMagenta print cartridge is empty or missing Yellow print cartridge is empty or missingBlack print cartridge is a non-HP print cartridge Cyan print cartridge is a non-HP print cartridgeMagenta print cartridge is a non-HP print cartridge Yellow print cartridge is a non-HP print cartridgePrinter Status lights StartupReady ProcessingAccessory error Service errorInsufficient Memory error Unexpected Size error or 41.x Printer errorBad Transmission error Secondary light patterns for Printer Status lightsBuffer Overflow error Data Received errorGeneral Continuable error Permanent Storage errorSecondary light patterns for Accessory errors 8x.yyyy EIO error53.x2.zz Printer Dimm Slot 2 error 53.x3.zz Printer Dimm Slot 3 errorSolving print-quality problems Print-quality checklistSolving issues with all printed documents Light print or fade Toner specksDropouts Vertical linesToner smear Gray backgroundLoose toner Repetitive defects on the front Repetitive defects on the backMisformed characters Curl or waveSkew Wrinkles or creasesToner scatter outline Random image repetitionIf the problem is not resolved Solving issues with color documents Only black printsMissing or incorrect color Color prints inconsistentlyColors do not match Color pages have inconsistent finishResolving problems that generated messages Symptom Possible Cause SolutionMessage Solution Messages for both Windows and MacintoshResolving problems that did not generate messages Troubleshooting checklistChecking the network Solving general printing problems Supported. See Print media specifications on See Print media specifications on Symptom Possible Cause Solution Solving PostScript PS errors Symptom Possible Cause Solution Problems in the Chooser Solving common Macintosh problemsPrinting Errors USB Problems Software troubleshootingCleaning the printer To clean the engineTo calibrate the printer at the printer Calibrating the printerClick Color Calibration To check status and order using the control panel Managing suppliesSupplies life Checking and ordering suppliesTo check and order using the embedded Web server To check and order using Printer Status and AlertsTo check and order using HP Web Jetadmin Storing suppliesHP policy on non-HP supplies Resetting the printer for non-HP suppliesHP fraud hotline Problem solving and maintenance Service and support Hewlett-Packard limited warranty statement Limited warranty for the print cartridges and imaging drum HP maintenance agreements Availability of support and serviceOn-site service agreements HP Express Exchange U.S. and Canada only To use HP Express ExchangeRepacking the printer To repack the printerService information form WHO is Returning the EQUIPMENT?Service and support Specificationsinformation and regulatory Printer specifications Supplies specificationsElectrical specifications Volt models HP LaserJetEnvironmental Specifications Recommended Operating Storage Sound Power Declared Per ISOEnvironmental Product Stewardship program Protecting the environmentHP LaserJet printing supplies PaperMaterial restrictions Returns Non-U.S. returnsMaterial safety data sheet Extended warrantySpare parts and supplies availability For more informationFCC regulations Regulatory statements Declaration of ConformityCanadian DOC statement Laser safety statementVcci statement Japan Korean EMI statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatPrint media specifications General guidelines Tray specifications Tray 1 specificationsOptional tray 2 specifications Optional tray 3 specificationsSpecifications for quality Paper and print mediaSymptom Problem with paper Solution Guidelines for usagePrinting and storage environment Envelopes Envelope constructionEnvelopes with double side-seams Envelopes with adhesive strips or flapsLabels Grayscale transparenciesWorking with memory and print server cards Printer memory Installing memory and font DIMMs To install memory and font DIMMsGo to Checking Dimm installation on Checking Dimm installation To check Dimm installationTo enable memory for Windows To enable memory for Mac OSTo enable fonts for Windows Enabling memoryInstalling an HP Jetdirect print server card To install an HP Jetdirect print server cardWorking with memory and print server cards Index Index See also customer support printer drivers Index Index See also lights rear output door Secondary messages See also trays Index Index Page C9706-90932* *C9706-90932

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